Avaya Site Administration Reference Release 3.1 Manual do Utilizador descarregar pdf (Página 52)

Avaya Site Administration Reference

Planning your Communication Manager system

Voice system components

It is important that you be able to identify the different components of a Communication

Manager system. Below are the basic components with which all administrators should

be familiar.

System add ons

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14-300610 1
Issue 2 1
February 2006 1
Table of Contents 3
Overview of the main screen 13
Overview of wizards 14
Setting up this product 17
Adding a voice system 17
Adding a messaging system 19
Creating command shortcuts 23
Using a shared system file 25
Scheduling tasks 26
Scheduling a task to run 26
Using the Schedule tab 27
Checking status 29
Using the Status pane 29
Using the History tab 33
Managing performance 34
Improving Grade of Service 34
Administering voice systems 37
Starting GEDI 37
Starting Terminal Emulation 38
Voice system components 39
Role of the administrator 39
Daily administrator tasks 42
Weekly administrator tasks 43
Monthly administrator tasks 44
Other tasks 44
Command language and syntax 44
Working with end users 46
Preparing end-user training 47
Delivering end-user training 49
System add ons 52
Understanding the dial plan 53
Displaying your dial plan 54
Modifying your dial plan 54
Adding extension ranges 55
Adding feature access codes 56
Setting up phones 58
Adding new phones 58
Adding a fax or modem 62
Using an alias 64
Customizing your phone 64
Upgrading phones 65
Changing COR values 67
Changing COS values 67
Managing phone features 68
Changing feature parameters 68
Creating pickup groups 68
Creating coverage paths 69
Routing outgoing calls 72
World class routing 72
Overriding call restrictions 74
ARS Partitioning 75
Preparing to add a trunk 78
Adding trunk groups 79
Night Service 81
Setting up night service 81
Announcements 82
What is an announcement? 82
Adding announcements 82
Recording announcements 83
Deleting announcements 84
Hunt groups 86
What are hunt groups? 86
Setting up hunt groups 86
Setting up a queue 87
Call distribution methods 89
What are vectors? 90
Writing vectors 90
Diagnosing a vector problem 93
Voice system reports 94
Using report scheduler 94
Analyzing report data 94
Using attendant reports 94
Using trunk group reports 94
Call centers 97
What is a call center? 97
Planning a call center 97
Setting up the call flow 97
Testing the system 98
Monitoring your call center 98
Viewing system capacity 99
Enhancing an ACD system 99
Printing button labels 102
Exporting unused port data 108
Exporting Native Names 112
Importing Native Names 113
Messaging Systems 114
Security 115
About system security 118
Using Native Names 119
Using Native Name 119
Entering Native Names 120
Troubleshooting 123
Access denied 123
ASG is enabled 123
ASG is not enabled 123
Cannot open serial port 124
Command Timed Out 125
Connection lost 127
Corrupt data received 128
Data is locked 128
Device does not exist 128
General communications error 129
Incorrect device 129
Incorrect login 129
Invalid password 129
Modem initialization error 130
Network connection failed 130
No carrier 131
No dial tone 132
No Ports available 132
Password has expired 132
Serial port does not exist 133
Remote reset 133
Serial port error 134
Serial port is in use 134
Too many users logged in 135
Unknown response from device 136
Voice system problems 137
Keeping baseline information 137
Backing up voice system data 139
Checking voice system status 140
Viewing the system status 140
Diagnosing a problem 143
Diagnosing modem problems 144
Diagnosing printer troubles 144
Solving call center problems 145
Viewing error logs 146
Clearing an error 148
Alarm logs 149
Reading the alarm log 150
Clearing alarm logs 150
Assigning alarm buttons 150
Preventing alarms and errors 152
Busy Verify 155
Facility Busy Indication 158
Facility Test Calls 158
Trunk Identification 159
Call Management System (CMS) 161
Carriers 161
Circuit pack 161
Conversant 161
Understanding trunks 163
Contacting Us 164
General Contact Information 164
Before you call 164
Technical Support 165
Contacting us about training 166
Giving us your feedback 167

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