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manuais Avaya Site Administration Reference Release 3.1

Manuais de instruções e guias do utilizador para Manuais de software Avaya Site Administration Reference Release 3.1.
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Avaya Site Administration Reference Release 3.1 Manual do Utilizador (178 páginas)


Marca: Avaya | Categoria: Manuais de software | Tamanho: 0.83 MB |

 

Índice

14-300610

1

Issue 2

1

February 2006

1

Table of Contents

3

Overview of the main screen

13

Overview of wizards

14

Setting up this product

17

Adding a voice system

17

Adding a messaging system

19

Creating command shortcuts

23

Using a shared system file

25

Scheduling tasks

26

Scheduling a task to run

26

Using the Schedule tab

27

Checking status

29

Using the Status pane

29

Using the History tab

33

Managing performance

34

Improving Grade of Service

34

Administering voice systems

37

Starting GEDI

37

Starting Terminal Emulation

38

Voice system components

39

Role of the administrator

39

Daily administrator tasks

42

Weekly administrator tasks

43

Monthly administrator tasks

44

Other tasks

44

Command language and syntax

44

Working with end users

46

Preparing end-user training

47

Delivering end-user training

49

System add ons

52

Understanding the dial plan

53

Displaying your dial plan

54

Modifying your dial plan

54

Adding extension ranges

55

Adding feature access codes

56

Setting up phones

58

Adding new phones

58

Adding a fax or modem

62

Using an alias

64

Customizing your phone

64

Upgrading phones

65

Changing COR values

67

Changing COS values

67

Managing phone features

68

Changing feature parameters

68

Creating pickup groups

68

Creating coverage paths

69

Routing outgoing calls

72

World class routing

72

Overriding call restrictions

74

ARS Partitioning

75

Preparing to add a trunk

78

Adding trunk groups

79

Night Service

81

Setting up night service

81

Announcements

82

What is an announcement?

82

Adding announcements

82

Recording announcements

83

Deleting announcements

84

Hunt groups

86

What are hunt groups?

86

Setting up hunt groups

86

Setting up a queue

87

Call distribution methods

89

What are vectors?

90

Writing vectors

90

Diagnosing a vector problem

93

Voice system reports

94

Using report scheduler

94

Analyzing report data

94

Using attendant reports

94

Using trunk group reports

94

Call centers

97

What is a call center?

97

Planning a call center

97

Setting up the call flow

97

Testing the system

98

Monitoring your call center

98

Viewing system capacity

99

Enhancing an ACD system

99

Printing button labels

102

Exporting unused port data

108

Exporting Native Names

112

Importing Native Names

113

Messaging Systems

114

Security

115

About system security

118

Using Native Names

119

Using Native Name

119

Entering Native Names

120

Troubleshooting

123

Access denied

123

ASG is enabled

123

ASG is not enabled

123

Cannot open serial port

124

Command Timed Out

125

Connection lost

127

Corrupt data received

128

Data is locked

128

Device does not exist

128

General communications error

129

Incorrect device

129

Incorrect login

129

Invalid password

129

Modem initialization error

130

Network connection failed

130

No carrier

131

No dial tone

132

No Ports available

132

Password has expired

132

Serial port does not exist

133

Remote reset

133

Serial port error

134

Serial port is in use

134

Too many users logged in

135

Unknown response from device

136

Voice system problems

137

Keeping baseline information

137

Backing up voice system data

139

Checking voice system status

140

Viewing the system status

140

Diagnosing a problem

143

Diagnosing modem problems

144

Diagnosing printer troubles

144

Solving call center problems

145

Viewing error logs

146

Clearing an error

148

Alarm logs

149

Reading the alarm log

150

Clearing alarm logs

150

Assigning alarm buttons

150

Preventing alarms and errors

152

Busy Verify

155

Facility Busy Indication

158

Facility Test Calls

158

Trunk Identification

159

Call Management System (CMS)

161

Carriers

161

Circuit pack

161

Conversant

161

Understanding trunks

163

Contacting Us

164

General Contact Information

164

Before you call

164

Technical Support

165

Contacting us about training

166

Giving us your feedback

167




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