Avaya CallPilot Message Networking Manual do Utilizador

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BCM50 2.0
CallPilot
Document Status: Standard
Document Number: NN40090-301
Document Version: 02.01
Date: September 2006
CallPilot Message Networking Set Up and
Operation Guide
Vista de página 0
1 2 3 4 5 6 ... 79 80

Resumo do Conteúdo

Página 1 - Operation Guide

BCM50 2.0CallPilotDocument Status: StandardDocument Number: NN40090-301Document Version: 02.01Date: September 2006CallPilot Message Networking Set Up

Página 2 - Trademarks

10 Chapter 1 Getting startedNN40090-301NN40090-301• Direct AddressingSite-Based AddressingUse site-based addressing to set up a formal network of site

Página 3 - Task List

Chapter 1 Getting started 11CallPilot Message Networking Set Up and Operation GuideAudienceThis is guide is for system administrators you maintain and

Página 4 - 4 Task List

12 Chapter 1 Getting startedNN40090-301NN40090-301Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM sys

Página 5 - Contents

Chapter 1 Getting started 13CallPilot Message Networking Set Up and Operation GuideThese conventions and symbols are used to represent the Business Se

Página 6

14 Chapter 1 Getting startedNN40090-301NN40090-301How to get HelpThis section explains how to get help for Nortel products and services.Getting Help f

Página 7 - Chapter 1

15CallPilot Message Networking Set Up and Operation GuideChapter 2Setting up Digital NetworkingSetting the Digital Networking propertiesSetting up Net

Página 8 - How Digital Networking works

16 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301To set the Digital Networking properties1 Start CallPilot Manager.2 Click the Networki

Página 9 - About AMIS

Chapter 2 Setting up Digital Networking 17CallPilot Message Networking Set Up and Operation GuideConfiguring your system network propertiesConfiguring

Página 10 - Direct Addressing

18 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301If DNS is not available you must do one of the following:• If your digital network con

Página 11 - Acronyms

Chapter 2 Setting up Digital Networking 19CallPilot Message Networking Set Up and Operation GuideTo check that BCM is not configured to use DNS1 Start

Página 12 - Symbols and text conventions

Copyright © 2005–2006 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, config

Página 13 - Related Publications

20 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301To configure DNS on CallPilot 100/1501 Start CallPilot Manager.2 Click the Configurati

Página 14 - How to get Help

Chapter 2 Setting up Digital Networking 21CallPilot Message Networking Set Up and Operation GuideENTER key after the last entry in the hosts file. Typ

Página 15 - Chapter 2

22 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301To change your local CallPilot Host name or IP address1 Make the change to the host na

Página 16 - NN40090-301NN40090-301

23CallPilot Message Networking Set Up and Operation GuideChapter 3Setting up AMISSetting up AMISAMIS provides your site with network voice messaging f

Página 17

24 Chapter 3 Setting up AMISNN40090-301NN40090-301To set up AMIS networking properties1 Start CallPilot Manager.2 Click the Networking heading.3 Click

Página 18

Chapter 3 Setting up AMIS 25CallPilot Message Networking Set Up and Operation Guide7 In the Telephone Number box type the system phone number of your

Página 19

26 Chapter 3 Setting up AMISNN40090-301NN40090-301About Call BlockingAfter you create AMIS sites you can set up call blocking. Call Blocking establish

Página 20

Chapter 3 Setting up AMIS 27CallPilot Message Networking Set Up and Operation GuideSetting up Call Blocking timesSet AMIS call blocking periods to blo

Página 21 - FQDN of

28 Chapter 3 Setting up AMISNN40090-301NN40090-3016 In the To box type the time of day call blocking ends and select AM or PM.Any single-digit hour or

Página 22

Chapter 3 Setting up AMIS 29CallPilot Message Networking Set Up and Operation GuideThe Dialing Translation Table changes Network extensions into numbe

Página 23 - Chapter 3

3CallPilot Message Networking Set Up and Operation GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Página 24 - 24 Chapter 3 Setting up AMIS

30 Chapter 3 Setting up AMISNN40090-301NN40090-301A Dialing Translation Table from a site with area code 206 near a border with area code 360Network A

Página 25 - Chapter 3 Setting up AMIS 25

Chapter 3 Setting up AMIS 31CallPilot Message Networking Set Up and Operation GuideSetting the Dialing Translation propertiesAfter you set up the AMIS

Página 26 - About Call Blocking

32 Chapter 3 Setting up AMISNN40090-301NN40090-3014 Set the Dialing Translation properties:5 Click Submit.Building a Dialing Translation TableTo build

Página 27 - Chapter 3 Setting up AMIS 27

Chapter 3 Setting up AMIS 33CallPilot Message Networking Set Up and Operation Guide4 Click Add The Dialing Translation Setup page appears.5 In the Inp

Página 28 - About Dialing Translation

34 Chapter 3 Setting up AMISNN40090-301NN40090-301Changing an entry in the Dialing Translation TableAfter you build a Dialing Translation Table, you c

Página 29 - Chapter 3 Setting up AMIS 29

Chapter 3 Setting up AMIS 35CallPilot Message Networking Set Up and Operation GuideDeleting a Dialing Translation Table entryTo delete an entry in the

Página 30 - numbers

36 Chapter 3 Setting up AMISNN40090-301NN40090-301Testing network message capabilityUse the AMIS Loopback Mailbox to test your network message capabil

Página 31 - Chapter 3 Setting up AMIS 31

Chapter 3 Setting up AMIS 37CallPilot Message Networking Set Up and Operation GuideLoopback mailbox numbers You cannot open the Loopback mailbox or pe

Página 32 - Translation Table

38 Chapter 3 Setting up AMISNN40090-301NN40090-301To send a test network message using the AMIS Loopback mailbox — Norstar Voice MailTo send a test ne

Página 33 - Chapter 3 Setting up AMIS 33

Chapter 3 Setting up AMIS 39CallPilot Message Networking Set Up and Operation GuideTo determine if Network Messaging is working, open your mailbox. Th

Página 34 - 34 Chapter 3 Setting up AMIS

4 Task ListNN40090-301NN40090-301

Página 35 - Table entry

40 Chapter 3 Setting up AMISNN40090-301NN40090-301

Página 36 - For your destination sites

41CallPilot Message Networking Set Up and Operation GuideChapter 4Creating network sitesThe procedures in this chapter are for Digital and AMIS networ

Página 37 - Loopback mailbox numbers

42 Chapter 4 Creating network sitesNN40090-301NN40090-3013 Click General Properties link.The General Networking Properties page appears.General Networ

Página 38

Chapter 4 Creating network sites 43CallPilot Message Networking Set Up and Operation Guide4 Click Submit.Creating a network siteBefore local subscribe

Página 39

44 Chapter 4 Creating network sitesNN40090-301NN40090-301To create a network site1 Start CallPilot Manager.2 Click the Networking heading.The Site Lis

Página 40 - 40 Chapter 3 Setting up AMIS

Chapter 4 Creating network sites 45CallPilot Message Networking Set Up and Operation GuideIf you want to create an AMIS site:• from Site Type select A

Página 41 - Chapter 4

46 Chapter 4 Creating network sitesNN40090-301NN40090-3013 Select the site you want to change and click Change.The Network Site Properties page appear

Página 42

Chapter 4 Creating network sites 47CallPilot Message Networking Set Up and Operation GuideRecording a site nameThe recorded site name is a voice recor

Página 43 - Creating a network site

48 Chapter 4 Creating network sitesNN40090-301NN40090-3015 In the Connect to box, type the extension number or telephone number you are using to recor

Página 44 - To create a network site

Chapter 4 Creating network sites 49CallPilot Message Networking Set Up and Operation GuideDeleting a siteYou cannot delete a site if it is in use or i

Página 45

5CallPilot Message Networking Set Up and Operation GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Página 46

50 Chapter 4 Creating network sitesNN40090-301NN40090-301Disabling Network MessagingPart of administering Network Messaging is ensuring that the netwo

Página 47 - Recording a site name

Chapter 4 Creating network sites 51CallPilot Message Networking Set Up and Operation GuideEnabling Broadcast and Group List MessagesNetwork Messaging

Página 48

52 Chapter 4 Creating network sitesNN40090-301NN40090-301

Página 49 - Deleting a site

53CallPilot Message Networking Set Up and Operation GuideChapter 5Network Delivery MailboxesAbout Network Delivery MailboxesA Network Delivery Mailbox

Página 50 - Disabling Network Messaging

54 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-301About creating Network Delivery MailboxesBefore you create a Network Delivery mailbox you

Página 51 - Enabling Network Group Lists

Chapter 5 Network Delivery Mailboxes 55CallPilot Message Networking Set Up and Operation GuideCreating a Network Site mailboxUse the “Network Site Mai

Página 52

56 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-3017 In the Last Name and First Name boxes type the name of the mailbox.The mailbox name can

Página 53 - Chapter 5

Chapter 5 Network Delivery Mailboxes 57CallPilot Message Networking Set Up and Operation Guide15 In the Connect to box, type the extension number or t

Página 54

58 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-3013 Click the Add Mailbox link.The Add Mailbox page appears.4 In the Mailbox box, type a va

Página 55

Chapter 5 Network Delivery Mailboxes 59CallPilot Message Networking Set Up and Operation Guide7 In the Last Name and First Name boxes type the name of

Página 56

6 ContentsNN40090-301NN40090-301Testing network message capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Befo

Página 57

60 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-30116 Click Voice to record a mailbox name.The Mailbox Spoken Name window appears for the ma

Página 58

Chapter 5 Network Delivery Mailboxes 61CallPilot Message Networking Set Up and Operation Guide3 Click the Change link for the Network Delivery Mailbox

Página 59

62 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-301To delete a Network Delivery Mailbox1 Start CallPilot Manager.2 Click the Mailbox Adminis

Página 60

63CallPilot Message Networking Set Up and Operation GuideChapter 6Troubleshooting Non Delivery Notification messagesThis chapter describes some proble

Página 61

64 Chapter 6 Troubleshooting Non Delivery Notification messagesNN40090-301NN40090-301A protocol error occurred while delivering the messageFor AMIS, t

Página 62

Chapter 6 Troubleshooting Non Delivery Notification messages 65CallPilot Message Networking Set Up and Operation GuideA connection to the remote site

Página 63 - Chapter 6

66 Chapter 6 Troubleshooting Non Delivery Notification messagesNN40090-301NN40090-301The destination site mailbox does not existThis error can occur i

Página 64

Chapter 6 Troubleshooting Non Delivery Notification messages 67CallPilot Message Networking Set Up and Operation GuideSolution:• Ensure that the corre

Página 65

68 Chapter 6 Troubleshooting Non Delivery Notification messagesNN40090-301NN40090-301• an outside line is not available• a protocol error occurs durin

Página 66

69CallPilot Message Networking Set Up and Operation GuideChapter 7Message Networking programming recordGeneral Networking PropertiesDigital Networking

Página 67

7CallPilot Message Networking Set Up and Operation GuideChapter 1Getting started About this GuideThe CallPilot Message Networking Set Up and Operation

Página 68

70 Chapter 7 Message Networking programming recordNN40090-301NN40090-301AMIS site tableUse this table to record the properties for the AMIS sites you

Página 69 - Chapter 7

Chapter 7 Message Networking programming record 71CallPilot Message Networking Set Up and Operation GuideCall Blocking periods tableUse this table to

Página 70 - AMIS site table

72 Chapter 7 Message Networking programming recordNN40090-301NN40090-301Network Site Mailbox tableUse this table to record the details of the Network

Página 71 - Call Blocking periods table

Chapter 7 Message Networking programming record 73CallPilot Message Networking Set Up and Operation GuideNetwork AMIS mailbox tableUse this table to r

Página 72 - Network Site Mailbox table

74 Chapter 7 Message Networking programming recordNN40090-301NN40090-301

Página 73 - Network AMIS mailbox table

75CallPilot Message Networking Set Up and Operation GuideGlossaryAdministrationThe tasks involved in maintaining CallPilot mailboxes, greetings and se

Página 74

76NN40090-301NN40090-301Designated OperatorThe person in a company who is assigned to answer the CallPilot operator request option.Direct AddressingTh

Página 75 - Glossary

77CallPilot Message Networking Set Up and Operation GuideLoopback mailboxThe mailbox you use to test whether a site can transmit and receive network m

Página 76

78NN40090-301NN40090-301Retry intervalThe amount of time the system waits before making another attempt to contact a destination site when a failure t

Página 77

79CallPilot Message Networking Set Up and Operation GuideIndexAAMIS error messages 67AMIS networking propertiesArea code 23Country code 23Intern

Página 78

8 Chapter 1 Getting startedNN40090-301NN40090-301• Digital Networking — transfers messages using an Internet or intranet connection using Voice Profil

Página 79

80 IndexNN40090-301NN40090-301MMailbox, maximum number 53Message NetworkingNetwork Deliver 50restricting messages 50NNetwork Access 30Network

Página 80

Chapter 1 Getting started 9CallPilot Message Networking Set Up and Operation GuideSetting up BCM and M1CallPilot for VPIM broadcast messagesTo set up

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