Avaya BCM50/450 Guia de Configuração descarregar pdf (Página 7)

Reviewed:

07/27/2010

BCM Test Lab Application Notes

7 of 38

BCM_Configuration_Guide_For

ATT.doc

NN10000-125

Alternate Destination Routing (ADR) with Intelligent Contact Center (ICC)

ADR RNA will be invoked on inbound IP Toll Free calls to BCM ICC only when the

destination skillset is disabled (not in operation). In all other cases, calls will be

considered answered.

ADR on BUSY will not be invoked on inbound IP Toll Free calls to BCM ICC since calls

will be queued.

Hold and Resume Call Failures with TDM PBX behind AT&T Managed Router

There is a known issue with calls to an IP Flexible Reach customer running a TDM PBX

behind an AT&T managed router. When a BCM user places this call on hold, the call

fails. Equipment upgrades are planned in the AT&T network in late 2010 to fix this

issue.

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Avaya BCM50/450 Guia de Configuração Página 7