
Reviewed:
07/27/2010
BCM Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
2 of 38
BCM_Configuration_Guide_For
ATT.doc
NN10000-125
Table of Contents
INTRODUCTION 4
P
RE
-IP
PBX
C
ONFIGURATION
A
CTIVITY
4
C
USTOMER
Q
UESTIONS
4
T
ROUBLE
R
EPORTING
5
D
OCUMENT
F
EEDBACK
5
D
OCUMENT
C
HANGE
H
ISTORY
5
SPECIAL NOTES 6
OVERVIEW 8
BCM RELEASE 5 AND IP FLEXIBLE REACH 10
A
VAYA
BCM
V
ERSION AND
F
EATURE
R
EQUIREMENTS
10
IP
T
RUNKS
11
IP
T
RUNK
S
ETTINGS
16
SIP
S
ETTINGS
17
SIP
P
ROXY
P
ARAMETERS
18
Failover to Secondary AT&T IP Border Element (IPBE) 18
M
EDIA
P
ARAMETERS
20
SIP
URI
M
AP
21
P
ORT
R
ANGES
22
C
ONFIGURING
O
UTGOING
C
ALLS FROM A
BCM
DN
TO
AT&T
IP
F
LEX
R
EACH
23
C
ONFIGURING
I
NCOMING
C
ALLS FROM
AT&T
IP
F
LEX
R
EACH TO A
BCM
DN 24
BCM RELEASE 5 AND IP TOLL-FREE 27
M
APPING
DNIS
TO
T
ARGET
L
INES
27
C
ONFIGURING
I
NTELLIGENT
C
ONTACT
C
ENTER
27
C
ONFIGURING
A
UTO
-A
TTENDANT AND
CCR
T
REES
28
C
ONFIGURING
C
ALL
P
ILOT TO
A
NSWER
I
NBOUND
IP
T
OLL
-F
REE
C
ALLS
30
C
ONFIGURING
S
ETS
/H
UNT
G
ROUPS TO
A
NSWER
I
NBOUND
IP
T
OLL
-F
REE
C
ALLS
30
TROUBLESHOOTING 31
S
YSTEM
M
ONITORING WITH
BCM
M
ONITOR
31
R
EAL
-
TIME DISPLAY OF
BCM
A
LARMS
34
L
OG
M
ANAGEMENT
35
LAN
P
ACKET
IP
C
APTURE
T
OOL
36
APPENDIX A: CONFIGURING DESTINATION CODE WITH WILDCARD 37
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