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Chapter 8 Troubleshooting 53

Attendant Console Set Up and Operation Guide

Troubleshooting Client component installation

This section describes solutions to problems that can occur when you install the Client component.

Socket error on Client component start

The Client component displays a Socket error message when starting the component.

Solution: TCP/IP address is not specified on a stand-alone system or TCP/IP is not installed in the

Windows operating system. Install TCP/IP and restart the Client component.

Client component verification procedure does not work

The Client component installation is complete but some of the verification procedures do not

work.

Solution: Check the Attendant Console Server window to see that the Status of Server Program

indicates Running. Check for LAN connectivity between the Business Communications Manager

base unit and the Attendant computer through the use of Network Neighborhood. Check the

Business Communications Manager base unit installation to ensure that extensions are defined

correctly.

CallPilot extension not working

The CallPilot extension cannot be dialed from the Attendant window.

Solution: To access the CallPilot system, click the VM Transfer button and enter your mailbox

number.

Client error messages

Error Message / Log Message Meaning / Action Required

A target is required Check contents of Target box for validity.

Cannot transfer a call to self Target field equals the Attendant extension.

Invalid Attendant Extension, Attendant Extension not

changed

The Attendant extension entered is invalid.

Choose a valid extension.

No Active call on Attendant No Loop button is in the Active state. Make Loop

active and retry.

Not all the search results could be displayed, because

there were too many matches. Please use a more

restrictive search

Edit Employee or Caller function: Find argument is

too broad. Restrict argument and retry.

Not enough licenses available on Server All Attendant licenses on the server are used.

Check that you are attached to the correct server.

Please close the Attendant Console application and

reopen it to log in to the new server

Shutdown the Client component and restart.

Server Message: Answer Offered Call

ME_DEVICE_NOT_RESPONDING

The telephone is busy configuring Business

Communications Manager base unit.

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