Avaya Attendant Console Manual do Utilizador descarregar pdf (Página 15)

Chapter 3 Getting ready to install Attendant Console 15

Attendant Console Set Up and Operation Guide

Windows networking for reports

When Attendant Console processes incoming calls, it stores information about each call in a

database on the Business Communications Manager 2.5. The Reports component uses this

database to prepare call reports. If the Reports component is executed on a computer, you must

first locate the server database from the computer running the reports. Refer to “Configuring the

Reports component” on page 46.

To support operation of the Reports component on a networked attendant computer, check that the

File and Print Sharing component is present and enabled. For more information see “Checking the

network components” on page 14.

To use VNC, you need a web browser connection on your computer.

Virtual network computing (VNC)

VNC is an application that you can use to remotely access the Business Communications Manager

base unit. You need to use VNC to enable database sharing for report purposes. For more

information about database sharing see “Enabling database sharing” on page 16.

Web browser requirements for VNC

To use VNC to access Business Communications Manager 2.5, your computer must have:

• one of these operating systems:

— Windows NT 4.0

— Windows 95

— Windows 98

• Java Virtual Machine (JVM) version 5.0 (build 5.0.0.3188 or later)

• one of these web browsers:

— Netscape Communicator 4.5 or later

— Microsoft Internet Explorer 4.0 or later

• If you use Netscape Communicator, set these preferences:

— Enable Java: on

— Cached document comparison: every time

• If you use Microsoft Internet Explorer, set these Internet options:

— Check for new versions: every visit to the page

— Java JIT compiler enabled: on

For information on these settings, refer to your browser’s online help.

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Avaya Attendant Console Manual do Utilizador Página 15