Avaya Internet Protocol Communications Server IP600 Manual do Utilizador Página 1

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Conventions used in this document Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000x• Chapter 7, C

Network management features 11Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200088If Generalized R

Network management features 89Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200011Facility Restrict

Network interfaces and equipment 11Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200090Network int

ISDN 91Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200011Miscellaneous trunks Miscellaneous trunk

Centralized Attendant Service 11Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200092Centralized At

Main/Satellite/Tributary 93Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200011Main/Satellite/Tribu

Electronic Tandem Network 11Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200094Electronic Tandem

95Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 12 SNMP Native Agent SoftwareAvaya IP600 inclu

SNMP Traps 12Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200096Via the SNMPAgent allows retrieva

Avaya IP600 Co-Resident Modules 97Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200012License Serve

Trademarks xiOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000TrademarksThis document contains ref

Avaya IP600 Co-Resident Modules 12Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200098

99Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 A Avaya IP600 FeaturesThis appendix provides a

Basic features AOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000100Basic featuresThe following f

Basic features 101Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000A• Automatic Call Timer• Automa

Basic features AOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000102• Demand Print• Dial Access t

Basic features 103Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000A• Manual Message Waiting• Manu

Call Center features AOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000104• Telephone Self Admini

Call Center features 105Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000A• Call Vectoring• Callin

Private networking features AOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000106Private networki

Trunk group features 107Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000A• QSIG Name and Number I

How to comment on this document Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000xiiHow to comment

Trunk group features AOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000108

109Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 B Telephone FeaturesHandling Incoming Calls•

Handling Incoming Calls BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000110• Trunk-to-Trunk Tra

Handling Incoming Calls 111Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000BMisoperation Handling

Handling Incoming Calls BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000112Call Redirection• Ca

Handling Incoming Calls 113Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000B~ Reset Shift Call —

Handling Incoming Calls BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000114Night Service There

Handling Incoming Calls 115Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000BBridged Call Appearan

Disconnecting Unanswered Calls BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000116Station Hunti

Speed/Convenience Calling 117Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000BSpeed/Convenience C

1Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 1 IntroductionWith the use of the Internet and

Speed/Convenience Calling BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000118Automatic Callback

Speed/Convenience Calling 119Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000BEmergency Access to

Telephone Displays BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000120Special Dial ToneProvides

Group Communication 121Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000B• Administrable Language

Special Ringing BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000122• Whisper Page — Allows an a

Messaging 123Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000B• Ringing — Abbreviated and Delayed

Messaging BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000124• Voice Message Retrieval — Allows

Telecommuting 125Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000BTelecommuting• Remote Call Cove

Telecommuting BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000126

127Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 C Attendant (Operator) FeaturesThis section d

Avaya IP600 Communications System 1Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20002Avaya IP600

Attendant Features COverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000128Attendant FeaturesCall Ha

Attendant Features 129Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000C• Release Loop Operation —

Attendant Features COverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000130Accessing the Attendant•

Attendant Features 131Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000C• Trunk Group Busy/Warning

Attendant with DCS COverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000132Attendant with DCS • Cont

133Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 IndexNumerals4600-series IP telephones 116200

BOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000134BBackup Alerting 128Basic Call Management 47B

D 135Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000DDEFINITY Communications SystemAvaya IP600 f

LOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000136interfaces, T1 91InterflowACD hunt groups 46C

S 137Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000reports, historical 47reports, real-time 47r

DEFINITY Site Administration (DSA) 3Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20001DEFINITY Sit

UOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000138UUniform Dial Plan 83uninterruptible power sy

Call Accounting 1Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20004Call AccountingCall Accounting

Hardware 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20001Hardware The major components of the A

Hardware 1Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20006Figure 1. Avaya IP600 Rack-Mounted Ca

Hardware 7Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20001The Avaya IP600 should be installed in

Copyright 2000, Avaya, Inc.All Rights Reserved, Printed in U.S.A.NoticeEvery effort was made to ensure that the information in this book was complete

Reliability 1Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20008ReliabilityHigh reliabiity and ava

Incomparable service 9Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20001Avaya IP600 also provides•

Incomparable service 1Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200010

11Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 2 Desktop/Console SolutionsThe communications

Telephones for the global marketplace 2Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200012These t

Telephones for the global marketplace 13Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200026400-Ser

Telephones for the global marketplace 2Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200014• 6408D

Telephones for the global marketplace 15Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20002• 6424D+

Telephones for the global marketplace 2Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200016• 8410D

Telephones for the global marketplace 17Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20002Requirem

iiiOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 ContentsAbout This Document ixPurpose. . . .

Telephones for the global marketplace 2Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000186200-Se

Wireless Handsets for X-Station Mobility 19Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20002Wirel

Teleconferencing Products 2Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200020Teleconferencing Pr

Teleconferencing Products 21Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20002Figure 2. Soundstati

Attendant Consoles 2Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200022Attendant ConsolesTo incre

Attendant Consoles 23Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20002Requirements The following

Attendant Consoles 2Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200024

25Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 3 AdjunctsAvaya IP600 provides the following e

On hold and delayed announcement systems 3Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200026On h

Audio and visual paging 27Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20003Audio and visual pagin

ContentsOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000iv3 Adjuncts 25Power Systems . . . . . .

Security devices 3Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200028Security devicesAvaya provid

Call Accounting Systems 29Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20003Call Accounting System

Call Accounting Systems 3Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200030A traffic engineering

31Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 4 INTUITY AUDIX MessagingFewer than 30% of per

Additional sources of information 4Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200032Additional

Accessing AUDIX Administration 33Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20004Review and test

Features of AUDIX 4Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200034Using Telnet to access AUDI

Features of AUDIX 35Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20004Nuances and inflection are i

Features of AUDIX 4Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200036Multilingual support Option

Features of AUDIX 37Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20004Outgoing mailbox The outgoin

ContentsvOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20006 Wireless Solutions 59Medium-Range m

Features of AUDIX 4Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200038TCP/IP allows you to exchan

Features of AUDIX 39Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20004What distinguishes Message M

Features of AUDIX 4Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200040Build Personal PhonebookYou

Features of AUDIX 41Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20004The following information is

Features of AUDIX 4Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200042Automated AttendantAn autom

43Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 5 Call CenterThe Avaya IP600 Call Center appli

Automatic Call Distribution (ACD) 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200044Automatic C

Automatic Call Distribution (ACD) 45Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20005Figure 3. A

Automatic Call Distribution (ACD) 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200046Two feature

Basic Call Management System 47Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20005Basic Call Manage

ContentsOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000viSecurity . . . . . . . . . . . . . . .

Attendant Vectoring 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200048Attendant VectoringThis i

Call Center Deluxe 49Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20005• Service Observing Remote•

CentreVu Virtual Routing 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200050CentreVu Virtual Rou

CentreVu Advocate 51Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20005CentreVu AdvocateYou can lev

BCMS Vu 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200052• Service Level Supervisor with Reser

CentreVu CT 53Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20005CentreVu CTComputer Telephony Inte

CentreVu Call Management System (CMS) 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200054CentreV

CMS add-on packages 55Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20005CMS add-on packagesThe fol

CMS add-on packages 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200056CentreVu Explorer IICentr

CMS add-on packages 57Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20005You can use your Windows-b

ContentsviiOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000Appendix B: Telephone Features 109Ha

CentreVu Compact Call Center Solutions Packages 5Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200

59Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 6 Wireless SolutionsMost businesses today stru

Medium-Range mobility 6Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200060Figure 4. TransTalk 90

Long-Range mobility 61Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20006Long-Range mobility Avaya

DEFINITY Wireless Business System PWT 6Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200062DEFINIT

63Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 7 Computer Telephony IntegrationComputer Telep

Third-Party applications 7Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200064Third-Party applicat

65Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 8 Enterprise Class IP SolutionsThe capabilitie

Avaya IP Softphones 8Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200066Avaya IP Softphones Avay

Avaya IP Telephones 67Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20008CentreVu IP AgentProvides

ContentsOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000viii

Avaya R300 Remote Office Communicator 8Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200068

69Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 9 Telecommuting/Virtual OfficeAvaya’s research

Pipeline 15 9Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200070Station Security CodesStation Sec

DEFINITY Extender 71Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 20009DEFINITY ExtenderDEFINITY Ex

AUDIX features for telecommuting 9Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200072

73Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 10 System AdministrationAvaya IP600 offers a v

DEFINITY Site Administration 10Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200074• Graphically E

DEFINITY Site Administration 75Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200010• Global Change

Administration 10Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200076AdministrationAvaya IP600 inc

Scheduling 77Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200010Automatic Station Relocation/Termi

ixOverview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 About This DocumentPurposeThis document provid

Basic reporting 10Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200078Basic reporting Avaya IP600

Performance measurements 79Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200010• The Traffic Summar

Call Charge information 10Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200080The ECS Reports Gene

Call Detail Recording 81Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200010Call Detail RecordingCa

Security 10Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200082Call Detail Recording devicesThere

83Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 2000 11 NetworkingAvaya IP600 provides powerful voi

Distributed Communication System — Integrated SDN and Non-Integrated SDN 11Overview for Avaya IP600 Internet Protocol Communications Server555-233-001

Avaya IP600 DCS networks 85Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200011Avaya IP600 DCS netw

World-Class Routing 11Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200086World-Class RoutingAvaya

Network management features 87Overview for Avaya IP600 Internet Protocol Communications Server555-233-001 — Issue 5 — November 200011Network managemen