Avaya B5800 Manual do Utilizador

Implementing the Avaya B5800 BranchGateway for an Avaya Aura® ConfigurationRelease 6.218-603853Issue 3October 2012

Backing up the primary folder using a system phone...250About restoring from the b

Getting inventoryBefore you beginEnsure that all B5800 Branch Gateway devices have been added to System Manager. Thereare several methods available to

2. On the Inventory page, on the left navigation pane, click Manage Elements.3. Click the check box for the appropriate element.4. Click Edit.5. On th

10. Click Commit.Creating a software libraryProcedure1. From the System Manager console, under Elements, select Inventory.2. On the Inventory page, cl

Upgrading the B5800 Branch Gateway using SystemManagerAbout this taskUse this task to upgrade the B5800 Branch Gateway. Included in this task are the

The system displays the End User License Agreement page.9. Click Accept to download the software.10. When the download is complete, go to the Manage S

Chapter 7: Administration software suiteThe IP Office administration software applications are installed on the installation PC. They are used byinst

• If Manager is also installed and is running, select File > Advanced > SystemStatus.• Start a web browser and enter the IP address of the B5800

3. In the Control Unit IP Address drop-down box, select the IP address of the controlunit you want to monitor.4. In the Password field, enter the appr

Administration software suite108 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? infodev@avaya.

Chapter 8: Initial branch configurationThis chapter provides initial configuration tasks required for each B5800 Branch Gateway deployed in thedistri

Firewall policies...

# Description Section5 Run the Initial Installation Utility. TheInitial Installation utility providesconfiguration and security settingsthat minimize

# Description Section9 Uploading an auto attendant audiofile. (Optional)See Uploading an auto attendant audiofile on page 132.10 Apply the system temp

# Description Section20 Add a second Session Manager linefor redundancy.See Avaya Aura Session Manager lineredundancy on page 150.21 Set up outgoing c

configuration or security configuration from System Manager. System Manager launches eitherversion of IP Office Manager in the appropriate mode for th

6. On the administration PC that will be used to launch IP Office Manager Lite, set theenvironment variable to match the version of the B5800AdminLite

About this taskPerform this task to install IP Office Manager from the System Manager server to a PC. Onceyou perform this task, the next time you att

management. B5800 Branch Gateway R6.2 also supports local licensing using an individualPLDS license file that can be installed directly on the B5800 B

Installing the shared PLDS license file on the System ManagerWebLM serverBefore you beginA shared B5800 Branch Gateway license file has been activated

5. Select File > Close Configuration.6. To view the license, select File > Open Configuration.Using Embedded File Management to install a PLDS l

Note:If the PLDS file is not accepted by B5800 Branch Gateway, the B5800 BranchGateway will remain in License Error Mode and the PLDStemp.xml file is

12 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012

i. Click the Add End Entity button.The page refreshes and a message appears at the top of the page stating theEnd Entity was added successfully.5. In

18. If you are not going to use the Initial Installation Utility, go to Configuring the B5800Branch Gateway for certificates on page 123.Using the Ini

IP Office Manager will create an IP route using this gateway with the selected WANas the destination.8. In the DHCP Mode section, click the radio butt

12. Click Save.The B5800 Branch Gateway reboots.ResultWhen the B5800 Branch Gateway is administered by System Manager, the following isautomatically c

About this taskPerform this procedure to configure the SCEP and security settings for a B5800 BranchGateway. Note:Perform this procedure only if you d

d. In the SCEP Server Port field, accept the default setting, 443.e. In the SCEP URI field, accept the default setting.f. In the SCEP Password field,

Discovering B5800 Branch GatewaysBefore you beginEnable SNMP on the B5800 Branch Gateway to be updated. See Enabling SNMP and pollingsupport on page 1

18. Under Select Network Subnet(s), click the check box(es) for the network subnetson which you want to discover B5800 Branch Gateways.19. Under Selec

After the reboot, the SNMP manager will be able to discover the control unit. Thediscovery includes the control unit type and the current level of cor

8. Click Import.About the xml file containing the B5800 Branch Gateway devicesTo use the bulk import method to add the B5800 Branch Gateways to System

Chapter 1: B5800 Branch GatewayoverviewThe Avaya B5800 Branch Gateway is a flexible, cost-effective communications platform for enterprisebranch offi

3. On the Elements page, click New.4. On the New Elements page, in the Type drop-down box, select B5800 BranchGateway.5. On the New B5800 Branch Gatew

4. In the Domain Name (URL) field, enter the IP address or fully qualified domainname of the System Manager WebLM server or other WebLM server that is

9. When finished, select File > Save Template and Exit.Uploading an auto attendant audio fileAbout this taskYou are able to upload and convert audi

3. Under Supported B5800 Branch Gateway Types, click the check box forB5800.4. Click Show List.All templates appear in the Templates List.5. Select th

Note:You do not need to provide a certificate on this page. This page will always appearwhen you launch IP Office Manager.11. Complete the appropriat

4. For Analog Trunks, set the Trunk Type to Out of Service.5. For BRI, E1 PRI, S0 and QSIG Trunks, set the channels quantities to match theactual subs

Gateway on its QSIG trunk as its clock source. Thus both systems are using the same clocksource and that clock source is the public network exchange.W

7. Select File > Save Configuration.Setting the trunk prefixesAbout this taskWhere a prefix has been implemented for outgoing calls, that same pref

SIP trunk prefixesThe prefix fields Prefix, National Prefix, Country Code and International Prefix are availablewith the SIP line settings. These fiel

Number Received Processing Resulting Numberreplaced with the NationalPrefix (90).6494770557 Following rule 3 above theInternational Prefix (900) isadd

(local, national, international), time of day or even individual user. See Branch PSTN call routingexamples on page 289 for more information.Voicemail

interfaces, LAN1 and LAN2 (the physical ports are labeled LAN and WAN respectively). Eithercan be used for the Avaya Aura® Session Manager line operat

prefix is added, the number is the correct length and format expected by Avaya Aura®SessionManager.The prefix is also used in the Avaya Aura® Session

Name Range or Default DescriptionAvaya Aura® network. Thebranch prefix of each B5800Branch Gateway systemmust be unique and must notoverlap. For examp

Name Range or Default DescriptionReactive Default = 60 seconds,Range = 10 to 3600 secondsThe B5800 Branch Gatewaysends regular SIP OPTIONmessages to t

The Send Configuration window appears and the Configuration Reboot Mode is setto Immediate. Do not change the reboot mode.Automatic codec preference s

2. In the left navigation pane, click System.3. Click the Telephony tab.4. Click the Telephony sub-tab.5. In the Maximum SIP Sessions box, click the u

7. Click the Re-Invite Supported check box to select this option.8. Click the Allow Direct Media Path check box to select this option. You can selectt

Name DescriptionPrefix This field is blank by default. This prefix willbe added to any source number receivedwith incoming calls.Max Calls The default

Name Range or Default DescriptionDefault Codec Selection(System > Codecs).Fax Transport Support Default = None This option is only selectableif the

Name Range or Default DescriptionAllow Direct Media Path Default = On This setting controls whetherconnected calls must remainrouted via the B5800 Bra

• Create B5800 Branch Gateway system configuration templates that can be applied toselected B5800 Branch Gateway systems. These templates are used for

Name Range or Default Descriptionthat the user agent mayswitch to any of those codecsduring the session withoutfurther negotiation. Thesystem does not

However, if PSTN trunk fallback has been configured, the other Avaya Aura®Session Managerline will be used. See PSTN trunk fallback on page 294 for mo

dial plan for all branches helps, as explained in Dial plan considerations on page 36. For ourexample, the uniform dial plan allows the same single sh

Short Code tab field descriptionsName DescriptionCode Enter the number dialed by users that shouldbe matched to this short code. Use Xwildcards for an

extension number. If there is no matching extension number, the call is targeted to anymatching system short code.Incoming calls to a branchIncoming c

Procedure1. From the System Manager console, select the B5800 Branch Gateway device andclick Edit to edit the system configuration for the device. IP

Name Default DescriptionLayer 4 Protocol Default = UDP, TCP, TLS• UDP, SIP port = 5060• TCP, SIP port = 5060• TLS, SIP port = 5061This is the transpor

Chapter 9: Managing B5800 BranchGateways from System ManagerThis chapter provides tasks that you will use as you configure B5800 Branch Gateways that

Manager to launch IP Office Manager on page 112 for the procedure to install theB5800AdminLite.exe file on the System Manager server. Note:If this is

Changes made to users and extensions in this way will not be synced back to SystemManager.For more information about the two management methods, that

About upgrading B5800 Branch GatewaysWith the introduction of centralized management provided by Avaya Aura® System Manager,you are able to upgrade B5

Disabling the System Manager administration feature for the branchfrom System ManagerProcedure1. From the System Manager console, under Elements, clic

b. In the IP Office Manager Preferences dialog box, click the SetSimplified View as default check box to deselect this optionc. Click OK.d. Close and

3. In the Preferences tab, click the Set Simplified View as default check box to de-select this option.4. Click OK.5. Close IP Office Manager.6. See D

must first disable System Administration for the branch and then enable System Administrationfor the branch after you make your configuration changes.

Managing B5800 Branch Gateways from System Manager164 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Com

Chapter 10: Session ManagerConfigurationThis chapter provides procedures to configure Avaya Aura® Session Manager to support calls to and fromB5800 B

Viewing the SIP domainsThe domain for which the Session Manager is authoritative was added when Session Managerwas initially configured for the B5800

The * character can be used as a match-all wildcard. For example, the pattern192.168.42.* matches all addresses in the range 192.168.42.1 to192.168.42

10. In the Time Zone drop-down box, select the time zone for the location.11. For the Override Port & Transport with DNS SRV check box, accept the

This check box must be checked. If it is not checked, calls from the associated SIPEntity 2 will be denied by Session Manager.9. In the Notes field, e

Support for individual PLDS license files for each branch (the licensing method provided inB5800 Branch Gateway R6.1) is also an option. WebLM licensi

Creating dial patternsA dial pattern is defined to direct calls prefixed with the branch prefix to each branch.1. On the System Manager console, under

Chapter 11: Voicemail configurationThis chapter provides the procedures to configure the voicemail system that the B5800 Branch Gatewaywill use. If E

Embedded Voicemail for auto attendant operation and for announcements to waitingcalls. Note that for this configuration, Embedded Voicemail licenses a

Configuring Embedded VoicemailAbout this taskEmbedded Voicemail is the default voicemail configuration for B5800 Branch Gateway.Procedure1. From the S

iii. In the Retry timeout field, use the up and down arrows to set theamount of time to elapse before the page is repeated. The time isset in 15–secon

2. In the left navigation pane, click System.3. Click the Voicemail tab.4. In the Voicemail Type drop-down box, select Standalone Voice Mail. Note:Fie

14. In the SIP Display Name (Alias) field, enter the appropriate name.15. In the Contact field, enter the appropriate name.16. Configure the Anonymous

Note:You must also enable the announcements. Do this by selecting the check box forAnnouncements On which appears when you select Hunt Group >Anno

10. In the VoiceMail Ports field, use the up and down arrows to set the number oflicensed voicemail ports. Note:You can set a number in this field onl

5. To enable the local B5800 Branch Gateway system features for EmbeddedVoicemail auto attendants and announcements, in the Use embedded for AA andAnn

For the separate PLDS licensing method, branch licenses are issued and validated againstthe Feature Key serial number of the System SD card used by th

12. Select File > Save Configuration.The Send Configuration window appears and the Configuration Reboot Mode is setto Immediate. Do not change the

3. Click 50: Main.Within the ARS form, the default 1N; short code is the one used for national calls.It would match the MM PSTN Number or AAM PSTN Num

to those calls.7. Click OK.8. Select File > Save Configuration.Uploading an auto attendant audio fileAbout this taskYou are able to upload and conv

5. Click the Upload button.The voice file is uploaded to System Manager in the .c11 format that is required forEmbedded Voicemail on B5800 systems. Th

Voicemail configuration184 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? [email protected]

Chapter 12: User administrationThis chapter provides the procedures to add distributed users to B5800 Branch Gateway and Avaya Aura®System Manager.Ad

h. In the Confirm Password field, enter the password again.i. In the Localized Display Name field, enter the name to be used as the callingparty.j. In

When you select a template, the Set Type field is automatically populatedbased on the template selected.e. To change other parameters such as call app

5. Click the Communication Profile tab to expand that section.6. Expand the Communication Address section.7. Expand the B5800 Branch Gateway Endpoint

Chapter 13: Managing license files withPLDSPLDS OverviewThe Avaya Product Licensing and Delivery System (PLDS) provides customers, AvayaPartners, dis

Additional channels licensesThe PRI Universal (PRI-U) trunk card can be used in the B5800 Branch Gateway system. ThePRI-U ports can be configured to s

Examples of license management tasks that you can perform in PLDS include:• Adding more license entitlements to an existing activation• Upgrading a li

is the Feature Key Serial Number printed on the B5800 Branch Gateway System SD card.For more information, see Licensing on page 16.When license entitl

3. In the LAC(s) field of the Quick Activation section, enter the LAC that you receivedin an e-mail message. Note:If you do not have an e-mail message

file. Install each license file on the WebLM server associated with the LicenseHost. Note:For B5800 Branch Gateway, when using WebLM to manage licensi

b. Enter the name or several characters of the name and a wildcard (%)character.c. Click Search Companies.d. Select the desired company name from the

Moving activated license entitlementsBefore you beginHost ID or License Host name of the move from/to License Host.About this taskUse this functionali

Alternatively, you can click Add a License Host to select an existing LicenseHost.7. Validate the Registration Detail and click Next.8. Enter the Lice

Regenerate License filesUse this functionality to regenerate the license file on a selected License Host. During theregeneration process, you can only

branches. A single license file is not generated for each branch orapplication. If you are not using WebLM to manage the licenses, individuallicense f

Chapter 14: Standalone SAL Gateway forremote serviceAvaya Client Services (ACS) uses the Secure Access Link (SAL) Gateway to provide remote delivery

© 2012 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

errors. While administration is restricted, dynamic system operation (such as making calls)continues based on the current configuration parameters, re

System Status is an administration tool used to monitor the current status of individualbranches in the B5800 Branch Gateway system. You are able to u

Note:Optional: If you want to get Solution Element IDs (SEID) from other locations, complete theStep 2 tab of the registration sheet and send it to s

3. Under Non-Regional (Product) Specific Documentation, select UniversalInstall/SAL Registration Request Form.4. Complete the registration form as ins

Chapter 15: Additional system proceduresThis chapter provides procedures for ongoing maintenance and management of your system, such assystem shutdow

10. Click OK.11. Select File > Save Configuration.12. Reboot the system.Default passwordsDo not change any other settings than those described belo

The list shows the service user accounts that can access the system configuration.The default service users Administrator, Manager and Operator each u

System shutdownB5800 Branch Gateway systems can be shut down in order to perform maintenance. The shutdown can be either indefinite or for a set perio

5. Click OK.Shutting down the system using the System Status applicationProcedure1. Start System Status and access the system status output.2. In the

The control unit will shutdown with the restart timer set to 10 minutes.Rebooting the systemAbout this taskYou can use Manager to reboot an B5800 Bran

About changing componentsExcept for memory cards, cards and external expansions modules must only be removed andadded to an B5800 Branch Gateway syste

cables. This card does not accept any trunk daughter cards. A maximum of 1 4–portexpansion base card is allowed per control unit (right-hand slot 4 on

Replacing a component with one of higher capacityAbout this taskIf you are replacing a component with one of the same type but with higher capacity, w

4. Restart the B5800 Branch Gateway system.5. Use Manager to delete the trunks or extensions/users in the configuration that areno longer supported by

Permanently removing a componentAbout this taskIf you are permanently removing a component, when restarted the B5800 Branch Gatewaysystem configuratio

8. At each of the extensions, dial the log out short code set on the B5800 BranchGateway system. The default is *36.9. If either user is configured fo

5. Send the configuration back to the B5800 Branch Gateway and select theappropriate settings for the reboot.Changing a user's extension numberPr

9. Click to revalidate the configuration and check that there are no conflicts betweenusers and associated extensions.10. Send the configuration bac

Manager. See Synchronizing B5800 Branch Gateway with System Manager on page 162 formore information.Procedure1. From the System Manager console, under

one that started the upgrade process. Ensure that only one copy of Manager is runningwhen upgrading an B5800 Branch Gateway system.• Other B5800 Branc

memory is still insufficient, the option is offered to either do an unvalidated upgradeor cancel.During a validated upgrade, the bin files required ar

4. Click Restore.5. On the B5800 Branch Gateway Restore page, do one of the following:• Click System Configuration to restore the respective system co

4 analog trunk ports or 4 BRI channels (2 ports). The trunk daughter card cannot beremoved or replaced with another type of trunk daughter card.• Exte

State Switch 1 Switch 2Open *40 *43Pulse *41 *44EXT O/P connectionsEXT O/P ports use a standard 3.5mm stereo jack plug for connection. The B5800 Branc

Example of BRI So8 module configurationThe ports on a BRI So8 module can be used for the connection of ISDN devices. Followingare examples of how to c

b. Configure incoming call route. The # is used here instead of "n" to avoidproblems with "Main". The minus sign means the number

To route an incoming video call on the PRI lines configured above to an So8 module requiresthe following:Procedure1. Create a dial short code that has

Characteristics Admin/Software and Hardware/Software• Country: USA• Language: English (USA)• Auto Answer: Yes• AllowDial: Yes• Allow User Setup: Yes•

This allows the application to create a network map and to raise an alarm when devicespreviously present do not respond.- Most SNMP manager applicatio

HP OpenView Network Node ManagerProcedure1. Copy the following MIB files to the application's MIB folder.MIB File Sourcerfc2737-entity-mib.mib sn

Castlerock SNMPc 5.1.6c and earlierProcedure1. Copy the following MIB files to the application's MIB folder. This folder is typicallyC:\Program F

3. In the SNMPv2-SMI.mib file find the definition of zeroDotZero and copy this to theclipboard.4. In the STANDARD.MIB file find the SNMPv2-SMI section

establish communication and then changed (at both the SNMP agent and managerends) for security.7. Click OK.8. Select File > Save Configuration to s

Supported telephonesTelephone Native extensions (local extensions operatingin the distributed branch user model)Analog1120E SIP1140E SIP1220 SIP1230 S

9. In the Location field, enter location information as appropriate.10. Click the Alarm tab.11. Click Add.12. In the New Alarm section, do the followi

on the control units can be used for system maintenance and connection of serial terminaladaptors.An asynchronous terminal program such as HyperTermin

These procedures should be performed from a PC with a fixed IP address, directly connectedto the B5800 Branch Gateway control unit and with the B5800

9. Use Manager to edit and then upload an old configuration file or receive and editthe system's now defaulted configuration.Erasing the configur

12. Use Manager to edit and then upload an old configuration file or receive and editthe system's now defaulted configuration.Resetting the secur

Procedure1. Attach the serial cable between the PC and the DTE port on the control unit.2. Start the terminal program on your PC. Note:Ensure that the

The procedure should be performed from a PC with a fixed IP address, directly connected tothe B5800 Branch Gateway control unit and with the B5800 Bra

Ensure that the DTE port settings are configured as described in RS232 DTE portsettings on page 230. Within a HyperTerminal session, the current setti

9. Arrange the program windows so that the terminal program and Manager TFTP logare visible at the same time.10. Switch off power to the control unit.

Press Duration(seconds)CPU LED Action Summaryerasing the operationalfirmware on page 235 for moreinformation.Over 40 Flashing green None NoneCreating

Telephone Native extensions (local extensions operatingin the distributed branch user model)3740 DECT R43749 DECT R43810 digital wireless46014602IP460

6. At Site B, on IP address 192.168.43, repeat steps 1 through 5 but alter the detailsto create a route from Site B to Site A.Additional system proced

Chapter 16: SD card managementThere are two SD card slots in the control unit. They are labeled System SD and Optional SD. Note:For B5800 Branch Gate

Optional SD card slot• A card does not have to be present in this slot for normal B5800 Branch Gateway operation. The slotcan be used for various main

Procedure Description ManagerSystemStatusSystemPhoneMinutesManager onpage 257Viewing the cardcontents onpage 248View the folders and files on the cont

• dynamic — contains files used by the B5800 Branch Gateway and retained through a reboot of theB5800 Branch Gateway system.• temp — contains temporar

- If a configuration file is not present, use the non-volatile memory copy unless thereboot is as a result of a default system command.• If the contro

About creating a B5800 Branch Gateway SD cardThe procedures in this section are for B5800 Branch Gateway SD cards for use in the SystemSD card slot. T

The status bar at the bottom of Manager displays the progress of the formattingprocess.5. When the formatting is complete, load the B5800 Branch Gatew

Note:Do not remove the SD card. Removing the SD card will interrupt the upgrade.2. Select File > Advanced > Recreate IP Office SD Card > Ava

Note:The backup, restore, and copy operations will not be performed if the destination card hasinsufficient space for the files being copied.Backing

Telephone Native extensions (local extensions operatingin the distributed branch user model)9630G2964029640G2965029650C2SBM241Avaya 1010/1020/1030/104

Backing up the primary folder using a system phoneAbout this taskA user configured as a system phone user can perform this procedure using a 1400, 160

the process has been completed, the B5800 Branch Gateway system isrestarted.Restoring from the backup folder using the System StatusapplicationProcedu

About backing up to the Optional SD cardBacking up to the Optional SD card copies all files on the System SD card to the Optional SDcard. This include

5. At the bottom of the screen select Copy System Card.The contents of the System SD card are copied to the Optional SD card. This takesat least 90 mi

Warning:This procedure will cause the B5800 Branch Gateway system to be restarted, disconnectingany current calls and services in progress.Restoring

takes a few seconds. When the process has been completed, the B5800 BranchGateway system is restarted.Restoring software files from the Optional SD ca

System upgrade using the System SD cardIn addition to using the upgrade wizard (see Using the upgrade wizard on page 217), controlunits can be upgrade

Upgrading remotely using ManagerAbout this taskThis procedure copies all system files not present or of a different version compared to thosealready p

This procedure overwrites the software files on the card with the files available inManager. It will not affect any other files, for example the confi

• See Restoring software files from the Optional SD card using a systemphone on page 255.Memory card removal Warning:Memory cards should always be shu

Telephone Native extensions (local extensions operatingin the distributed branch user model)• Audio conference unit• T24 KIM (Key Indicator Module for

Shutting down a memory card using a system phoneAbout this taskTo shut down a memory card using a system phone, you must be administered as a SystemPh

Memory card startupReinserting a memory card into a system that is already switched on will automatically restartcard operation. However, if the card

4. At the bottom of the window, click Startup.Starting up a card using a system phoneAbout this taskA user configured as a system phone user can perfo

Chapter 17: Safety and regulatoryinformationSafety statementsThe B5800 Branch Gateway modules are intended to be installed by Service Personnel andit

• Do not use the telephone to report a gas leak in the vicinity of the leak.• Use only the power cord and batteries indicated in this manual.Lithium b

Trunk interface modulesTo ensure the validation of the approvals, only the following types of trunk interface cards mustbe fitted in the B5800 Branch

Port Name Port Description Port ClassificationExpansion ports Expansion Moduleconnector.SELVAudio port Connector for Music onHold.SELVExternal control

EMC caution for chinaRegulatory Instructions for UseAustraliaBRI interfaceDuring the configuration, ensure "000" emergency number is not bar

During the configuration, ensure "000" emergency number is not barred, by performing thefollowing:• Short Code: 000• Telephone No: 000;• Fun

ChinaRegulatory Instructions for UseImplementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012 269

- System Status: a monitoring application used to inspect the current status of B5800Branch Gateway lines and extensions and to view records of recent

European Union• 999 and 112 calls must not be barred. Doing so will invalidate the approval.• All connections at the MDF shall be identifiable by suit

Port FIC SOC USOC Jack RENIPO500 PRI 1U,IPO500 PRI2U,IP400 PRI-T104DU9.BN,04DU9.DN,04DU9.IKN,04DU9.ISN6.0Y RJ48C NAIPO500 ATM4UIP400 ATM4UOL13A, OL13B

- Routed to a recorded announcement that can be administered by the customerpremises equipment (CPE) user- Routed to a dial prompt• This equipment ret

personnel may result in violation of the FCC rules. Qualified personnel may adjust gain settingsabove these levels only where:• Measurement is made to

Safety and regulatory information274 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? infodev@av

Appendix A: Avaya port matrix for B5800Branch Gateway and SIPphonesThis appendix provides example ingress and egress ports for B5800 Branch Gateway an

• Well known ports are those numbered from 0 through 1023.• Registered ports are those numbered from 1024 through 49151• Dynamic ports are those numbe

• Date flow 1: 172.16.16.14:1234 — 10.1.2.3:2345• Date flow 2: 172.16.16.14:1235 — 10.1.2.3:2345• Date flow 3: 172.16.16.14:1234 — 10.1.2.4:2345Data f

packet, up through the application layer, is examined. A stateful inspection firewall alsomonitors the state of the connection and compiles the inform

< TFTP Data packet (1..n), src port 4153, dstport 2421TFTP Acks (1..n), src port 2421, dst port4153Ingress ports for B5800 Branch Gateway and SIP p

Locale Language Telephony PhoneDisplayApplications EVM andSVM*Manager SoftConsoleDenmark Danish -Finland Suomi -France FrenchGermany GermanGreece Gree

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?Description9 50805-C TCP/HTTPB5800configaccessNo Open B5800ManagerYes B

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?DescriptionB5800SecSettingsAccessUnsecured. See50813.For a description

# Dest.PortNetwork/AppProtocolEnorDis?DefaultPortStateRemoteDeviceExt toBranch?Description7 514 UDP/Syslog-CliYes Open SyslogServerNo, butcould beLog

Table column heading definitionsColumnheadingDescriptionDest Port Destination port — this is the layer-4 port number to which the connectionrequest is

• Email will not flow through the B5800 Branch Gateway in this example. See optionalsection for port 25.• An off-site DHCP server is used to supply IP

Port usage diagramPort usage diagramImplementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012 285

In this diagram, direction of the arrow depicts call initiation. Data traffic will typically be 2-way.Avaya port matrix for B5800 Branch Gateway and S

Appendix B: B5800 Branch Gateway callflowsCalls from local extensions (i.e. deployed in the distributed branch user model)1. Local phone to local phon

B5800 Branch Gateway call flows288 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? infodev@avay

Appendix C: Branch PSTN call routingexamplesEach B5800 Branch Gateway system can support its own external PSTN trunks. When deployed in anAvaya Aura®

• Manager: Indicates that the IP Office Manager application can run in the specific localelanguage. Manager uses the best match it has (French, German

Routing B5800 Branch Gateway calls — exampleAbout this taskThis example assumes that all the branches were initially setup with the default North Amer

3. Click 50: Main.Within the ARS window, the default 0N; short code that matches internationalnumbers currently routes those calls to any available tr

9. Click OK.10. Select File > Save Configuration.Branch PSTN overrideIn the example described in Centralized call control on page 289, we configure

3. Click 50: Main.Within the ARS form, the default 1N; short code is the one used for national calls.It would match the MM PSTN Number or AAM PSTN Num

to those calls.7. Click OK.8. Select File > Save Configuration.PSTN trunk fallbackIn branch scenarios where centralized call control and trunking (

a headquarters PSTN number that can be dialed to report the Avaya Aura® SessionManager line issue. See Branch PSTN override on page 292 for more infor

7. Click OK.8. Click OK.9. Double click on the existing default ARS that was reconfigured to send all branchnational and international calls to the Av

• The Alternate Route Wait Time is used for caller's whose priority is notsufficient to use the alternate route immediately. The default setting

Branch PSTN call routing examples298 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? infodev@av

Appendix D: Authorization codesAuthorization codes are not shown by default. IP Office Manager must be modified in order to supportauthorization codes

All non-Avaya trademarks are the property of their respective owners,and “Linux” is a registered trademark of Linus Torvalds.The trademarks, logos and

Note:Release 6.2 does not support VMPro.Standalone Voice Mail provides additional port capacity (40 ports) provided on a Linuxserver. You must have a

ARS Table Authorization Codes• 044N / . / DialAllows calls to cell phone numbers.• 01N / . / BusyBlocks calls to long distance numbers.• ? / . / BusyB

3. Restart Manager and load a configuration.Force authorization codesThere are two methods to force a user to enter an authorization code in order to

Authorization code configuration settings• Authorization Code: The digits used for the authorization code can be up to 12 digits inlength. Each code m

Appendix E: Recommended courses forAvaya B5800 Branch GatewaytrainingThis appendix lists recommended courses for B5800 Branch Gateway, Session Manager

Table 2: Avaya Aura® Session Manager and System ManagerType Code Course title Delivery Duration(hours)FirstofferingNew 5U00106W Avaya Aura® SystemMana

Type Code Course title Delivery Duration(hours)FirstofferingExisting 3101 Avaya Aura® CommunicationManager and CM Messaging- Embedded Maintenanceand T

Recommended courses for Avaya B5800 Branch Gateway training306 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration Octobe

GlossaryCentralizedmanagementThis term is used to describe a central management system that deliversa set of shared management services and provides a

Tail-End-Hop-Off Part of mixed mode trunking, this describes scenarios where certain callsat other branches or the headquarters site are routed to the

IndexAAbout adding B5800 Branch Gateways to SystemManager ...125About the xml file containing the B

Related resourcesRelated documentsEnsure that you have read this manual before starting the installation. Also read the installationdocumentation for

Dial pattern ...170Disabling the System Manager administration feature fora branch ...

activating ...191searching for ...193licen

Restrictions when editing a B5800 Branch Gatewaysystem configuration from System Manager 158revision history ...

link ...239 Web sites ...

to become Avaya Authorized Channel Partners and for individuals to achieve B5800 BranchGateway certification.Details of courses can be found on the Av

Revision historyIssue Date Summary of changes2 07/2012• The name of the B5800 Branch Gateway security certificate cannotcontain spaces. This is explai

B5800 Branch Gateway overview34 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? [email protected]

Chapter 2: PlanningBefore you begin installing and configuring the B5800 Branch Gateway system, you should already havedetermined the implementation

Dial plan considerationsA uniform dial plan greatly simplifies configuration, management and phone calls within thenetwork branch sites. For example,

• Modular Messaging at the headquarters site provides voicemail services to allemployees.• The LAN on each branch has a unique IP address, 192.168.42.

announcements to waiting calls. Note that for this configuration, Embedded Voicemaillicenses are required.For more information about licensing, see Li

Network assessment for VoIP requirementsB5800 Branch Gateway is a converged telephony system, that is, it combines aspects oftraditional PABX telephon

4 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? [email protected]

Planning40 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? [email protected]

Chapter 3: Installation requirementsThis chapter provides information about power supplies, cables, grounding and environmental and spacerequirements

Typical B5800 Branch Gateway System VAB5800 Branch Gateway system 230Individual Equipment VAAnalog 16 module 88Digital Station 16 module 34Digital Sta

systems using punch-block connectors. This type of installation should be performed byan experienced wiring technician.• Trunk connections — The major

GroundingUse of ground connections reduces the likelihood of problems in most telephony and datasystems. This is especially important in buildings whe

Call type Voice compression channel usageIP device to non-IP device These calls require a voice compression channel for theduration of the call. If no

Measuring channel usageThe IP Office System Status Application can be used to display voice compression channelusage. Within the Resources section it

Environmental requirementsThe planned location must meet the following requirements. If being installed into a racksystem, these are requirements for

Note:See Important safety instructions when using your telephone equipment on page 263 forbasic safety precautions to follow when using your telephon

External expansion modulesThe dimensions below are applicable to all external expansion modules.Space requirementsImplementing the Avaya B5800 Branch

ContentsChapter 1: B5800 Branch Gateway overview...13PSTN trunking configurations...

Wall mounting space requirementsThe control unit can be wall mounted if not using any external expansion modules. A wallmounting kit is required in ad

Rack module positioningThe integral expansion ports on a control unit are located on the rear of the unit. An additional4 expansion ports can be added

Installation requirements52 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? [email protected]

Chapter 4: Hardware and softwareinstallationThis chapter addresses new installations. If you are upgrading a B5800 Branch Gateway system, see Upgradi

# Description SectionSD card before it is installed in thecontrol unit.6 Prepare the base and trunk cardsand install them in the controlunit.See Base

- Anti-static wrist strap and ground point- RJ45-RJ45 ethernet LAN cable- M4 cross-head screwdriver- Tools suitable for crimping a cable spade- If wal

installation, the original packaging will also assist when repacking equipment to bemoved to the final install site.4. Ensure that anti-static protect

This process can be used to upgrade an existing SD card to match the file set installed withManager. The card installed in the System SD slot must be

5. Edit the configuration to match the customer requirements.This can include importing information from prepared CSV files. Note:For information abou

Property ValueChannels 1 (mono)Audio Sample Rate 8 kHzAudio Format PCMLength Up to 90 seconds.Procedure1. Rename the music file holdmusic.wav.2. Using

Upgrading the card firmware...56Creating a co

Warning:• Correct anti-static protection steps should be taken before handling circuit boards.• Cards must never be added or removed from the control

Parts and equipment required• Base card (except the legacy card carrier)• Trunk daughter card• 3 stand-off pillars (these are supplied with the trunk

• PRI T1• Dual PRI T1• PRI 30 E1 (1.4)• Dual PRI E1• PRI 30 E1R2 RJ45• Dual PRI E1R2 RJ45• BRI-8 (UNI)• ANLG 4 UNI (US only)• VCM 4• VCM 8• VCM 16• VC

Tools required• 5mm Flat-blade screwdriver• Anti-static wrist strap and ground pointInstalling a legacy carrier cardProcedure1. Check that correct car

Warning:• Correct anti-static protection steps should be taken before handling circuit boards.• Cards must never be added or removed from the control

5. At this point apply pressure at the base of the front of the card to completeinsertion.6. Using a flat-bladed screwdriver secure the card.Wall moun

Hardware and software installation66 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? infodev@av

Rack mountingThe B5800 Branch Gateway control unit and external expansion units can be rack mountedinto 19-inch rack systems. This requires a rack mou

• Important:Only the screws (M3 x 6mm) provided with the mounting kit should used to attach theHardware and software installation68 Implementing t

brackets to the control unit. As indicated in the diagram, the rack mounting bracket canbe used in several positions on the unit.External expansion mo

Upgrading the B5800 Branch Gateway using System Manager...103Chapter 7: Administration sof

Parts and equipment required• External expansion module — each module is supplied with a suitable external powersupply unit and a 1m blue interconnect

GroundingUse of ground connections reduces the likelihood of problems in most telephony and datasystems. This is especially important in buildings whe

B5800 Branch Gateway control unitOn control units the ground point is located above the RS232 DTE port.External expansion modulesOn expansion modules,

• Cables of different types, for example trunk lines, phone extensions, ground and powerconnections, should be kept separate.• All cabling between bui

Connection type Protection device type RequirementExternal output switch ITWLinx towerMAX SCL/8(This device was previouslyreferred to as the Avaya146G

Analog phone barrier boxesWhere analog phone extensions are required in another building, phone barrier boxes andprotective earth connections must be

Main Building Barrier Box Secondary Building• Center screw — Connect tomain building protectiveground (or ground terminal ofBarrier Box Rack MountingK

5. Using 14AWG wire with green and yellow sleeve, connect one of the earthing pillarsto the buildings protective earth.6. Using 14AWG wire with green

Details of the number of alarms are recorded and the time and date of the most recentalarms.• System MonitorThe IP Office System Monitor application i

Installing the administration applicationsProcedure1. Using the Add or Remove Programs option in the Windows Control Panel, checkthat the PC does not

Enabling the Security Settings option for the branch...161Synchronizing B5800 Bran

The B5800 Branch Gateway control unit is connected to the PC with a standard RJ45–RJ45LAN cable.Connecting the PC directly to the control unitAbout th

The results should show a number of ping replies from the B5800 BranchGateway . This confirms basic communication between the Manager PC andthe B5800

• The control unit will then begin upgrading the external expansion modules.This is indicated by the red center LED on each module flashing red. Thepr

About the LEDsControl unit LEDsLED DescriptionOptional SD• Off = card shutdown• Green on = card present• Green flashing = card in use• Orange steady =

Base Card LEDs 1 to 8 Usage• Green on = expansion module present• Red flashing = initializing• Red on = error• Orange regular flash = base card okayCo

External expansion module LEDsExternal expansion moduleAll modules• Green on = module okay• Red flashing = module starting up• Red on = errorDefault c

values. The encoding default is set by the type of Feature Key installed when the systemis first started.Default DHCP/IP address settingsWhen a defaul

automatically detect the B5800 Branch Gateway and connect regardless of the PC or B5800Branch Gateway LAN settings. This utility can be run on site or

Hardware and software installation88 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? infodev@av

Chapter 5: Upgrading an R6.1 system toR6.2This chapter provides the procedures to upgrade a B5800 Branch Gateway deployed in the distributedbranch us

Shutting down the system using the System Status application...207Shutting down the system using a

# Description SectionUtility, the System Manageradministration feature for thebranch is enabled and the userson the B5800 Branch Gatewayare deleted so

6. Click Next.7. Select who should be able to run the Administration Suite applications.8. Click Next.9. If required, select the destination to which

Exporting users to an xml fileAbout this taskBe sure to perform this task before you launch the Initial Installation Utility. After you launchthe Init

b. If the <givenName> field does not contain an entry, edit the field<givenName>first name</givenName> where first name is the user&

Also, you can click Browse to locate and select a file.4. Select one of the following error configuration options:• Abort on first error• Continue pro

the shared license file on the System Manager WebLM server. To perform these procedures,see:• Moving activated license entitlements on page 195. In th

Upgrading an R6.1 system to R6.296 Implementing the Avaya B5800 Branch Gateway for an Avaya Aura® Configuration October 2012Comments? infodev@avay

Chapter 6: Upgrading an R6.2 system withan R6.2 service packThis chapter is for B5800 Branch Gateway systems that have already been upgraded from R6.

Remote Software Library for B5800 Branch GatewayupgradesFor the B5800 Branch Gateway firmware upgrade files, an external server is required to actas a

Component Requirement RecommendationHard Drive 20GB free space There should be enough free spaceon the hard drive to store thefirmware files.Memory 2G