Avaya BCM1000 Manual de Instalação

Part No. N0008587 01March 8, 2005Business Communications ManagerBCM1000Installation and Maintenance Guide

10N0008587 01Important Safety InstructionsThe following safety instructions cover the installation and use of the Product. Read carefully and retain

74 Chapter 5 Installing the BCM1000N0008587 01Installing the BCM1000 on the wallTo mount the BCM1000 on the wall, you need:• two rack mounting bracke

Chapter 5 Installing the BCM1000 75Installation and Maintenance GuideFigure 30 Attaching the mounting brackets to the BCM10003 Install the 2 cm (3/4

76 Chapter 5 Installing the BCM1000N0008587 01Figure 31 Mount the BCM1000 on the wall6 Insert two #10 x 2.5 cm (#10 x 1 in.) round-head wood screws

Chapter 5 Installing the BCM1000 77Installation and Maintenance GuideInstalling the BCM1000 on a flat surfaceYou can install the BCM1000 on any flat s

78 Chapter 5 Installing the BCM1000N0008587 01

79Installation and Maintenance GuideChapter 6Installing the BCM1000e (expansion unit)This chapter describes how to install the BCM1000e.The BCM1000e m

80 Chapter 6 Installing the BCM1000e (expansion unit)N0008587 013 Fasten the bracket to the BCM1000e using the four supplied screws.4 Repeat steps 2

Chapter 6 Installing the BCM1000e (expansion unit) 81Installation and Maintenance GuideInstalling the BCM1000e on the wallThe BCM1000e must be install

82 Chapter 6 Installing the BCM1000e (expansion unit)N0008587 017 Align the slots on the wall mounting bracket over the screws. 8 Push the unit again

Chapter 6 Installing the BCM1000e (expansion unit) 83Installation and Maintenance Guide2 Plug the other end of the cable into the DS256 connector on t

11Installation and Maintenance Guide10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a qualified service p

84 Chapter 6 Installing the BCM1000e (expansion unit)N0008587 01

85Installation and Maintenance GuideChapter 7Setting media bay module DIP switchesBefore you install a media bay module, assign switch settings for th

86 Chapter 7 Setting media bay module DIP switchesN0008587 01DSM32 module, because the second level of DSM lines would not be accessible. The same ap

Chapter 7 Setting media bay module DIP switches 87Installation and Maintenance GuideFigure 37 Assigning the modules to the DS30 bus hierarchy 02030

88 Chapter 7 Setting media bay module DIP switchesN0008587 01Figure 38 Assigning double density modules to the DS30 bus hierarchy Partial Double De

Chapter 7 Setting media bay module DIP switches 89Installation and Maintenance GuideDetermining module DIP switch settingsAfter you determine in which

90 Chapter 7 Setting media bay module DIP switchesN0008587 01Table 11 shows possible DS30 bus numbers and offset configurations for each type of modu

Chapter 7 Setting media bay module DIP switches 91Installation and Maintenance GuideTable 12 Possible media bay module DIP switch settings for doubl

92 Chapter 7 Setting media bay module DIP switchesN0008587 01Setting the DIP switches on the modulesBefore you install the media bay modules into the

Chapter 7 Setting media bay module DIP switches 93Installation and Maintenance GuideLine and extension numbers for specific modulesThe switch settings

12N0008587 01Safety Additional Safety InformationThe following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may

94 Chapter 7 Setting media bay module DIP switchesN0008587 01Table 15 shows the switch settings for each DS30 bus, and the resulting line assignments

Chapter 7 Setting media bay module DIP switches 95Installation and Maintenance GuideCTM/GATM switch settingsThere are two models of CTMs/GATMs. • CTMs

96 Chapter 7 Setting media bay module DIP switchesN0008587 01GATM switch settingsThere are two sets of DIP switches located on the rear of the GATM m

Chapter 7 Setting media bay module DIP switches 97Installation and Maintenance GuideCTM/GATM DIP switch settingsTable 17 shows the switch settings for

98 Chapter 7 Setting media bay module DIP switchesN0008587 01The table below lists the possible DIP switch settings for the Mode and Country DIP swit

Chapter 7 Setting media bay module DIP switches 99Installation and Maintenance Guide4X16 switch settingsThe 4X16 module combines a CTM and a DSM 16. T

100 Chapter 7 Setting media bay module DIP switchesN0008587 01060on on on on on91-94DS30 bus 071301-316(2.5 upgrade)381-396 (3.0 new)off1 on on on on

Chapter 7 Setting media bay module DIP switches 101Installation and Maintenance GuideASM 8/GASM8 switch settingsFor systems running software prior to

102 Chapter 7 Setting media bay module DIP switchesN0008587 01050 on on on on269-276 317-324off off1 on on on277-284 325-332off off off2 on on on425-

Chapter 7 Setting media bay module DIP switches 103Installation and Maintenance GuideGASM8 country switch settingsThe GASM8 has a second set of eight

13Installation and Maintenance Guide• GASM8: The Nortel Networks GASM8 I/O ports are designated as OPX. This product does provide Telecommunications R

104 Chapter 7 Setting media bay module DIP switchesN0008587 01• Switch 4-8: country settings are based on the country profile assigned to the system.

Chapter 7 Setting media bay module DIP switches 105Installation and Maintenance GuideOn these two tables, note that the modules only use the top 16 DN

106 Chapter 7 Setting media bay module DIP switchesN0008587 01Table 25 DSM 16+ and DSM32+ double density switch settings for 2.5 systems upgraded t

Chapter 7 Setting media bay module DIP switches 107Installation and Maintenance GuideTable 26 DSM 16+ and DSM32+ double density switch settings for

108 Chapter 7 Setting media bay module DIP switchesN0008587 01FEM switch settingsThe DIP switches on the underside of the FEM module are used to turn

109Installation and Maintenance GuideChapter 8Installing media bay modulesAfter you set the switches on the media bay modules, you can install them in

110 Chapter 8 Installing media bay modulesN0008587 01Shutting down the systemBefore you perform any maintenance procedures, read the following warnin

Chapter 8 Installing media bay modules 111Installation and Maintenance GuideInstalling a media bay moduleAfter the system is powered down, you can ins

112 Chapter 8 Installing media bay modulesN0008587 015 On the back of the module, if it has a wired connector between the daughter board and the back

Chapter 8 Installing media bay modules 113Installation and Maintenance GuideReconnecting the equipmentAfter you install the module correctly into the

14N0008587 01This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties

114 Chapter 8 Installing media bay modulesN0008587 01Replacing media bay modulesWhen media bay modules require replacement, follow the steps in this

Chapter 8 Installing media bay modules 115Installation and Maintenance Guide6 Set the DIP switches on the new module to match the settings you recorde

116 Chapter 8 Installing media bay modulesN0008587 01

117Installation and Maintenance GuideChapter 9Starting the systemThe BCM1000 and BCM1000e are each powered through an ac outlet. The voltage required

118 Chapter 9 Starting the systemN0008587 01Checking power and wiringThe Business Communications Manager system is a global product. Therefore, you m

Chapter 9 Starting the system 119Installation and Maintenance GuideChecking system power and statusAfter you connect power to the BCM1000, the Power L

120 Chapter 9 Starting the systemN0008587 011 If the Power LED does not light:a Disconnect the power cords.b Check all cables and power connections.

Chapter 9 Starting the system 121Installation and Maintenance GuideConnecting the data networking hardwareThis section describes how to connect networ

122 Chapter 9 Starting the systemN0008587 01Connecting wiring to the LAN cardConnect wiring to the WAN cardWarning: Do not plug these cables into the

Chapter 9 Starting the system 123Installation and Maintenance GuideTable 29 shows the wire connections for a DB25 adapter cable.Connect wiring to the

1Installation and Maintenance GuideContentsNorth American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Safety . .

124 Chapter 9 Starting the systemN0008587 01Table 30 shows the wire connections for a RS-422/EIA 530 modem adapter cableTable 31 shows the wire conne

Chapter 9 Starting the system 125Installation and Maintenance GuideTable 32 shows the wire connections for a DB15 X.21 adapter cable.Replacing the car

126 Chapter 9 Starting the systemN0008587 01Setting initial system configurationsAfter starting the BCM1000, you are ready to set the initial configu

Chapter 9 Starting the system 127Installation and Maintenance GuideConnecting when there is an IP address conflictIf you cannot use the default IP add

128 Chapter 9 Starting the systemN0008587 01• 9600 bits per second• 8 data bits•no parity• 1 stop bit• hardware flow control Finding the configuratio

Chapter 9 Starting the system 129Installation and Maintenance GuideFigure 50 Main Menu9 What information you want to configure, will determine your

130 Chapter 9 Starting the systemN0008587 01Using an Ethernet crossover cableYou use an ethernet crossover cable connected to a computer with a netwo

Chapter 9 Starting the system 131Installation and Maintenance Guide6 In the IP Address field, enter 10.10.10.2.7 In the Subnet Mask field, enter 255.2

132 Chapter 9 Starting the systemN0008587 01

133Installation and Maintenance GuideChapter 10Wiring the modulesThis chapter describes how to wire the cables that connect to the station and trunk m

2 ContentsN0008587 01Chapter 1Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 15Business Communications Manager syst

134 Chapter 10 Wiring the modulesN0008587 01Figure 52 Process map: Trunk and station wiring process mapModule wiring warningsWarning: Electrical sh

Chapter 10 Wiring the modules 135Installation and Maintenance GuideConnecting media bay modules to Service ProvidersTo connect DTM, CTM, CTM8, 4X16, o

136 Chapter 10 Wiring the modulesN0008587 01• The GATM uses an amphenol connector instead of an RJ-type connector, therefore, the wiring for this mod

Chapter 10 Wiring the modules 137Installation and Maintenance Guide• Figure 56 shows the wiring pin-out for a BRI to the service provider (BRI loop se

138 Chapter 10 Wiring the modulesN0008587 01Wiring media bay modules to internal connectionsAfter you have the trunk modules wired, you can install t

Chapter 10 Wiring the modules 139Installation and Maintenance GuideTable 34 and Figure 57 provide the wiring scheme for the DSM 16, 4X16 and DSM 32 mo

140 Chapter 10 Wiring the modulesN0008587 01Table 35 and Figure 58 provide the wiring scheme for the eight pairs that connect to an ASM. 3 Plug the f

Chapter 10 Wiring the modules 141Installation and Maintenance GuideFEM wiringA Fiber Expansion module (FEM) allows you to upgrade from a Norstar syste

142 Chapter 10 Wiring the modulesN0008587 01Table 36 compares the designated extension numbers on the Norstar and on the Business Communications Mana

143Installation and Maintenance GuideChapter 11Installing telephones and peripheralsYou can add telephones and peripherals before or after you initial

Contents 3Installation and Maintenance GuideChapter 3Auxiliary requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

144 Chapter 11 Installing telephones and peripheralsN0008587 01Central Answering Position (CAP/eCAP)Create a Central Answering Position (CAP) that pr

Chapter 11 Installing telephones and peripherals 145Installation and Maintenance GuideTable 37 Cross referencing ports and DNs on a 2.5 system upgra

146 Chapter 11 Installing telephones and peripheralsN0008587 01Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system Pins P

Chapter 11 Installing telephones and peripherals 147Installation and Maintenance GuideInstalling an emergency telephoneYou can use the emergency telep

148 Chapter 11 Installing telephones and peripheralsN0008587 01For installation and configuration details, refer to the Digital Mobility Installation

149Installation and Maintenance GuideChapter 12Installing Analog Terminal AdaptersThis chapter provides installation instructions for the Analog Termi

150 Chapter 12 Installing Analog Terminal AdaptersN0008587 01Note: The termination on the analog interface may consist of any combination of devices

Chapter 12 Installing Analog Terminal Adapters 151Installation and Maintenance GuideConnecting an analog telephoneFigure 59 shows the hardware configu

152 Chapter 12 Installing Analog Terminal AdaptersN0008587 01Connecting a data deviceThe ATA 2 connects a standard analog data device, such as a FAX

Chapter 12 Installing Analog Terminal Adapters 153Installation and Maintenance GuideConnecting the ATA 2After the correct environment has been set up,

4 ContentsN0008587 01Chapter 6Installing the BCM1000e (expansion unit) . . . . . . . . . . . . . . . . . . . . . . . . . . 79Installing the BCM1000e

154 Chapter 12 Installing Analog Terminal AdaptersN0008587 01Mounting the ATA 2After the ATA 2 is correctly connected, you can mount the unit on a wa

Chapter 12 Installing Analog Terminal Adapters 155Installation and Maintenance GuideTesting insertion loss measurementThe maximum loss for ATA 2 to Ce

156 Chapter 12 Installing Analog Terminal AdaptersN0008587 01For analog device to CO measurementUse this procedure to measure the insertion loss from

157Installation and Maintenance GuideChapter 13Installing optional telephony equipmentThis chapter tells you how to connect the optional ringer, page,

158 Chapter 13 Installing optional telephony equipmentN0008587 01External paging system(customer supplied)You can connect an external paging system t

Chapter 13 Installing optional telephony equipment 159Installation and Maintenance Guide2 Connect the paging system relay to the Page relay output on

160 Chapter 13 Installing optional telephony equipmentN0008587 01Connecting the external music sourceFollow these steps to connect the external music

161Installation and Maintenance GuideChapter 14TroubleshootingThis chapter describes some hardware troubleshooting options for determining the cause o

162 Chapter 14 TroubleshootingN0008587 01Using the System Status Monitor to monitor LEDsThe LEDs on the BCM1000 are part of the System Status Monitor

Chapter 14 Troubleshooting 163Installation and Maintenance GuideFigure 70 LED locations on the face of the BCM1000The Business Communications Manage

Contents 5Installation and Maintenance GuideConnecting wiring to the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122Conn

164 Chapter 14 TroubleshootingN0008587 013 To set the parameters for the System Status Sanity check, click the LED Settings tab.The LED Settings reco

Chapter 14 Troubleshooting 165Installation and Maintenance GuideIf the emergency telephone is connected to the CTM, use the following procedure:1 Chec

166 Chapter 14 TroubleshootingN0008587 01Checking for dial tone at the ATA 2Check to ensure there is dial tone from the set and from the ATA 2 module

167Installation and Maintenance GuideChapter 15Preparing hardware for maintenance or upgradesWhen you need to replace or update a piece of hardware on

168 Chapter 15 Preparing hardware for maintenance or upgradesN0008587 01Shutting down the system softwareThe Business Communications Manager system r

Chapter 15 Preparing hardware for maintenance or upgrades 169Installation and Maintenance GuideShutting down the system hardware After the system has

170 Chapter 15 Preparing hardware for maintenance or upgradesN0008587 01Removing the front bezelThe front bezel is a plastic cover installed on the f

Chapter 15 Preparing hardware for maintenance or upgrades 171Installation and Maintenance GuideThe Business Communications Manager automatically start

172 Chapter 15 Preparing hardware for maintenance or upgradesN0008587 01

173Installation and Maintenance GuideChapter 16Replacing the hard diskThe BCM1000 includes either one or two factory-installed hard disks. You also ca

2N0008587 01Copyright © 2004 Nortel NetworksAll rights reserved. The information in this document is subject to change without notice. The statements

6 ContentsN0008587 01Chapter 13Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 157Auxiliary ringer . . .

174 Chapter 16 Replacing the hard diskN0008587 01Remember to take suitable precautions when working inside the Business Communications Manager base u

Chapter 16 Replacing the hard disk 175Installation and Maintenance Guide4 Remove the four screws holding the hard disk bracket to the BCM1000. Refer t

176 Chapter 16 Replacing the hard diskN0008587 015 Lift the bracketed hard disk(s) out of the unit.6 Remove the screws that fasten the brackets to th

Chapter 16 Replacing the hard disk 177Installation and Maintenance GuideInstalling a new hard diskThis section describes what you need to do to instal

178 Chapter 16 Replacing the hard diskN0008587 013 Place the hard disk assembly back into the BCM1000. a Align the holes in the brackets with the hol

Chapter 16 Replacing the hard disk 179Installation and Maintenance Guide5 Replace the cover on the BCM1000. 6 Restore the units to operation. Refer to

180 Chapter 16 Replacing the hard diskN0008587 01• If the hard disk requires initialization, the Platform Initialization Menu appears. Refer to Figur

Chapter 16 Replacing the hard disk 181Installation and Maintenance Guideb Next you need to ensure the correct MSC configuration has been entered. Ente

182 Chapter 16 Replacing the hard diskN0008587 01Initializing the hard disk (single-disk system, BCM 3.0)The BCM1000 is normally initialized at the f

Chapter 16 Replacing the hard disk 183Installation and Maintenance GuideFigure 87 Platform Initialization Menu screen3 Enter 1 (Initialize Universal

Contents 7Installation and Maintenance GuideRouting power for mirrored systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

184 Chapter 16 Replacing the hard diskN0008587 015 The system automatically reboots as part of the initialization process. When the system reboots, t

Chapter 16 Replacing the hard disk 185Installation and Maintenance GuideFigure 89 Main Menu screen5 Select1 (Platform Initialization Menu) and press

186 Chapter 16 Replacing the hard diskN0008587 01Figure 91 Initialization Menu screen7 Select 1 (Initialize Universal Profile) and press <ENTER&

Chapter 16 Replacing the hard disk 187Installation and Maintenance GuideNote: The initialization process is automatic and takes approximately 40 minut

188 Chapter 16 Replacing the hard diskN0008587 01Figure 94 Quick start page12 Enter the correct information for LAN1 (a), LAN2 (i), Subnet masks (m

Chapter 16 Replacing the hard disk 189Installation and Maintenance GuideInstalling the mirrored disk controllerIf you upgrade your system from a singl

190 Chapter 16 Replacing the hard diskN0008587 01Installing the RAID boardThe following steps describe how to install the RAID board. The steps are t

Chapter 16 Replacing the hard disk 191Installation and Maintenance Guide8 When the board is seated correctly, return to the board face inserted in the

192 Chapter 16 Replacing the hard diskN0008587 01In the mirrored disk configuration, the RAID controller board automatically writes the same data fro

Chapter 16 Replacing the hard disk 193Installation and Maintenance GuideRouting power for mirrored systemsThere are specific power cable configuration

8 ContentsN0008587 01Replacing telephones with different models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231Status of the repl

194 Chapter 16 Replacing the hard diskN0008587 01Power routing for 2.0 hardwareFollow these steps to connect power to the hard disks, the media bay m

Chapter 16 Replacing the hard disk 195Installation and Maintenance GuideRAID board LEDsThe front end of the board fits into the card slot that is clos

196 Chapter 16 Replacing the hard diskN0008587 01Controlling and monitoring mirroring operationsYou can monitor and control disk mirroring through a

197Installation and Maintenance GuideChapter 17Adding or replacing a cooling fanCooling fans circulate air through the chassis of the BCM1000 and expa

198 Chapter 17 Adding or replacing a cooling fanN0008587 01Troubleshooting fan operationThere are two LEDs on the front of the BCM1000 and one on the

Chapter 17 Adding or replacing a cooling fan 199Installation and Maintenance Guide4 Remove the fan cable from wherever it is connected. Refer to Figur

200 Chapter 17 Adding or replacing a cooling fanN0008587 015 Remove the snap rivets that hold the fan to the BCM1000. Refer to Figure 106 and Figure

Chapter 17 Adding or replacing a cooling fan 201Installation and Maintenance GuideReplacing the cooling fanTo replace the fan in the BCM1000, follow t

202 Chapter 17 Adding or replacing a cooling fanN0008587 014 Connect the power supply cables for each fan to the SSM board. Refer to Figure 105 on pa

Chapter 17 Adding or replacing a cooling fan 203Installation and Maintenance GuideFigure 110 Fan screws location in BCM1000e, 2.0 models.Figure 111

1Installation and Maintenance GuideFiguresFigure 1 Business Communications Manager core system components . . . . . . . . 15Figure 2 External function

204 Chapter 17 Adding or replacing a cooling fanN0008587 01Replacing a fan into the BCM1000eFollow these steps to replace the fan in the BCM1000e.1 P

205Installation and Maintenance GuideChapter 18Replacing a power supplyBCM1000s and BCM1000es can have standard or redundant power supplies. This chap

206 Chapter 18 Replacing a power supplyN0008587 01Removing the standard power supplyIf the standard power supply fails, the system will be down. Foll

Chapter 18 Replacing a power supply 207Installation and Maintenance Guide8 Remove the four power supply screws from the back of the BCM1000. Refer to

208 Chapter 18 Replacing a power supplyN0008587 018 Monitor the power LED. Refer to Table 43.The Business Communications Manager system starts up whe

Chapter 18 Replacing a power supply 209Installation and Maintenance GuideSetting up the base unitThis section describes the steps for replacing a stan

210 Chapter 18 Replacing a power supplyN0008587 017 Remove the knockout plate from the back of the BCM1000. Refer to Figure 117.Figure 117 Remove t

Chapter 18 Replacing a power supply 211Installation and Maintenance GuideFigure 118 Attach the redundant power supply housing5 Insert the power supp

212 Chapter 18 Replacing a power supplyN0008587 016 If you have not already done so, install a redundant fan into the unit. Refer to “Adding or repla

Chapter 18 Replacing a power supply 213Installation and Maintenance GuideReplacing a redundant power supply moduleIf the green LED for the power suppl

2 FiguresN0008587 01Figure 41 Rear of GATM module, showing DIP switch locations . . . . . . . . . . . . . . . 96Figure 42 Process map: Installing a m

214 Chapter 18 Replacing a power supplyN0008587 01Replacing a power supply in an BCM1000eThe power supply in the BCM1000e is exactly the same type of

Chapter 18 Replacing a power supply 215Installation and Maintenance Guide• Redundant power supply: “Replacing a redundant power supply module” on page

216 Chapter 18 Replacing a power supplyN0008587 01

217Installation and Maintenance GuideChapter 19Replacing data cards and processing hardwareBesides the hard disk, power supply, and cooling fans, a nu

218 Chapter 19 Replacing data cards and processing hardwareN0008587 01Removing a data cardFive LEDs on the front of the BCM1000 indicate PCI card sta

Chapter 19 Replacing data cards and processing hardware 219Installation and Maintenance GuideFollow these steps to remove the LAN, WAN or modem cards:

220 Chapter 19 Replacing data cards and processing hardwareN0008587 01Replacing PECsThe 2.5 BCM1000 comes equipped with two processor expansion cards

Chapter 19 Replacing data cards and processing hardware 221Installation and Maintenance GuideRemoving PECsThe following steps describe the process for

222 Chapter 19 Replacing data cards and processing hardwareN0008587 01Installing a PECWhen you replace or add PECs, ensure you have followed the dire

Chapter 19 Replacing data cards and processing hardware 223Installation and Maintenance GuideReplacing memoryThe version 2.5 BCM1000 comes equipped wi

Figures 3Installation and Maintenance GuideFigure 83 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

224 Chapter 19 Replacing data cards and processing hardwareN0008587 01Replacing memory DIMM chipsYou replace a DIMM when the DIMMs fails or when you

Chapter 19 Replacing data cards and processing hardware 225Installation and Maintenance Guide7 Slide the new DIMM, edge connectors first, into the slo

226 Chapter 19 Replacing data cards and processing hardwareN0008587 01Removing the clock/calendar batteryThis section explains how to correctly remov

Chapter 19 Replacing data cards and processing hardware 227Installation and Maintenance GuideInstalling the new batteryThis section describes how to r

228 Chapter 19 Replacing data cards and processing hardwareN0008587 01

Chapter 20 Moving and replacing telephones 229Installation and Maintenance GuideChapter 20Moving and replacing telephonesWhen the Business Communicati

230 Chapter 20 Moving and replacing telephonesN0008587 01Moving telephones You can move an Business Communications Manager digital telephone to a new

Chapter 20 Moving and replacing telephones 231Installation and Maintenance GuideReplacing telephones with different modelsIf you disconnect a digital

232 Chapter 20 Moving and replacing telephonesN0008587 01

233Installation and Maintenance GuideAppendix ADefining region-based defaultsThis section describes some of the differences in the system defaults. Th

4 FiguresN0008587 01Figure 125 Process Map: Data card replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 217Figure 126 BCM1000 LAN card

234 Defining region-based defaultsN0008587 01Core software and regionsEach Region setting requires a specific core software to perform correctly. The

Defining region-based defaults 235Installation and Maintenance GuideThe following table shows a breakdown of the language support for South American a

236 Defining region-based defaultsN0008587 01Companding Law by regionThe following table shows the companding law used for each region.Legacy DECT sy

Defining region-based defaults 237Installation and Maintenance GuideMedia bay module availability by regionSome of the media bay modules are customize

238 Defining region-based defaultsN0008587 01FEM-trunk module combinations by regionTrunk Modules may be connected to the Business Communications Man

Defining region-based defaults 239Installation and Maintenance GuidePRI line protocol support, by region Table 52 PRI line protocol supported, by re

240 Defining region-based defaultsN0008587 01Supported ISDN line servicesThe following table shows the ISDN private network services that are support

Defining region-based defaults 241Installation and Maintenance GuideDefining time zones by country and languageTime zones are based on the actual time

242 Defining region-based defaultsN0008587 01PCM Companding Law mu-law a-law EBI a-law EBI a-law EBIRace Integration disabled disabled disabled disab

Defining region-based defaults 243Installation and Maintenance GuideDRT Delay Show in seconddisabled disabled disabled enabledDefault 4 ring cycles 4

1Installation and Maintenance GuideTablesTable 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Tab

244 Defining region-based defaultsN0008587 01Dialing plan defaultsSome profiles have default restriction dialing filters. The table below lists the f

Defining region-based defaults 245Installation and Maintenance GuideBRI and PRI line typesThe following table provides a description of the types of l

246 Defining region-based defaultsN0008587 01CallPilot regionsThe CallPilot portion of the Business Communications Manager application also has a reg

Defining region-based defaults 247Installation and Maintenance GuideThe following list are the default settings that are the same for all CallPilot re

248 Defining region-based defaultsN0008587 01

249Installation and Maintenance GuideAppendix BMedia bay module combinationsThis section describes some combinations of trunk and station modules to d

250 Appendix B Media bay module combinationsN0008587 01Fully-loaded setupThis section describes a system containing one DSM 32, one DSM 16, two ASM 8

Appendix B Media bay module combinations 251Installation and Maintenance GuideTable 63 demonstrates this combination using modules set to double densi

252 Appendix B Media bay module combinationsN0008587 01Changing configurationsHere are some points to consider when changing modules in existing or i

Appendix B Media bay module combinations 253Installation and Maintenance GuideSet DNs and port numbersThe media bay module, based on the switch settin

2 TablesN0008587 01Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.0 or newer software 145Table 38 Cross referencing ports and

254 Appendix B Media bay module combinationsN0008587 01* For each port, substitute the X for the DS30 bus number. Example: Port X01 on DS30 bus 02 is

255Installation and Maintenance GuideGlossaryaccess codeA unique digit or digits entered by the user to access some telephony features such as Line po

256 GlossaryN0008587 01background musicA feature that plays music from the speaker of your telephone. Background Music is available when you attach a

Glossary 257Installation and Maintenance Guidecall logAn incoming call log accessed through the set that displays the following information for every

258 GlossaryN0008587 01D-channel (Data channel)An ISDN standard transmission channel which is packet-switched. The channel is used for call setup, si

Glossary 259Installation and Maintenance GuideDo Not DisturbA feature that stops calls from ringing at a telephone. Only Priority Calls ring at the te

260 GlossaryN0008587 01external pagingA feature that allows voice announcements over an externally-installed loudspeaker connected to the Business Co

Glossary 261Installation and Maintenance GuideHeld (Line) ReminderA telephone rings and displays the message On hold: LINENAM when you place an extern

262 GlossaryN0008587 01IP address serverThe IP address server manages the assignment of IP addresses to the devices that access the system. The serve

Glossary 263Installation and Maintenance GuideLocal Area Network (LAN)A network of interconnected computers, such as the Business Communications Manag

3Installation and Maintenance GuidePrefaceThis guide describes how to install, initialize and maintain the Business Communications Manager 1000 (BCM10

264 GlossaryN0008587 01network deviceA network device is a hardware entity characterized by its use as a communications component within a network.ne

Glossary 265Installation and Maintenance GuidePersonal Speed DialTwo-digit codes (71-94) that can be programmed on the set to dial external telephone

266 GlossaryN0008587 01pulse/tone dialingPulse is the traditional method of dialing used by rotary-dial or push-button single-line telephones. Tone d

Glossary 267Installation and Maintenance GuideRead Only Memory (ROM)Memory that stores data permanently. ROM contains instructions that the Business C

268 GlossaryN0008587 01T1Digital carrier system or line that carries data at 1.544 Mb/s.Target linesLines used only to answer incoming calls. A targe

Glossary 269Installation and Maintenance GuideVoice Message CenterIf you have subscribed to Call Display services, you can receive visual Voice Messag

270 GlossaryN0008587 01

Installation and Maintenance Guide271IndexNumerics10/100 Base T network interface card 13016-wire pairs 1382/6 DS30 split 622001installing 1472002ins

272 IndexN0008587 01ASMASM 8 descriptionDIP switch settings 90, 101DS30 channel hierarchy 86DS30 channel requirements 66hardware description 46wir

Index 273 Installation and Maintenance GuideDIP switch settings 90, 94DS30 channel requirements 66line types 245wiring 135wiring chart 137BRIM S/T

3Installation and Maintenance GuideNorth American Regulatory InformationSafetyThis equipment meets all applicable requirements of both the CSA C22.2 N

4 PrefaceN0008587 01Symbols used in this guideThis guide uses symbols to draw your attention to important information. The following symbols appear i

274 IndexN0008587 01chassis ground 123, 125CLCI/CIR frame relay 126clear to send 123, 124, 125, 127CLID4X16 module 20CTM module 20GASM 47GATM desc

Index 275 Installation and Maintenance Guide4X16 combination module 43DSM16 overview 20DSM32 overview 21digital telephone4X16 module 43, 44BRIM S/T

276 IndexN0008587 01installing 147troubleshooting 164EMI/EMC 9entering keycodes 131environmentstandards and specifications 11environmental require

Index 277 Installation and Maintenance Guidehardware description 47GATMauxiliary port constraints 136DIP switch settings 96dip switches 96earth cal

278 IndexN0008587 01connecting the hardware 121default 126required parameters 126subnet mask 121IP telephonei2050 soft phone 26install chart 147ov

Index 279 Installation and Maintenance GuideBRI DIP switch settings 94BRI overview 20channel requirements 66CTM description 20CTM DIP switch settin

280 IndexN0008587 01remove LAN card 218removing cables 110removing front cover 170Multimedia Call Center (requires a keycode) 28Multimedia Call Ce

Index 281 Installation and Maintenance GuideportsBCM1000 ports 24FEM fiber ports 108powerchecking voltage 118cord warning 118do not fasten cords 11

282 IndexN0008587 01mobility services 236modules 237system defaults 241voice mail feature defaults 247registration information for telephone compa

Index 283 Installation and Maintenance Guidestation media bay module4X16 combination module 44ASM and ASM 8 modules 46DSM 16 and DSM 32 43GASM8 47s

Preface 5Installation and Maintenance GuideText conventionsThis guide uses the following text conventions:AcronymsThese are the acronyms used in this

284 IndexN0008587 01for repairs 167installation 72shock warning 174transmission rates, ATA2 151transmit 128transmit clock 123, 124transmit data 12

Index 285 Installation and Maintenance Guidegrounding 70LAN card 122media bay modules 133modem card 123modem card DB25 cable 124module installation

6 PrefaceN0008587 01DN Directory numberDNS Domain name serverDPNSS Digital private network signalling systemDRT Delayed ring transfer to primeDSM Di

Preface 7Installation and Maintenance GuideRelated publicationsThe following documents provide further information about the BCM1000 and related media

8 PrefaceN0008587 01• If you operate a multi-site Business Communications Manager network, you can use the Network Configuration Manager to provide c

Preface 9Installation and Maintenance GuideInstallation documentationRemove your Business Communications Manager components from the boxBusiness Commu

10 PrefaceN0008587 01Operations documentationTelephony ConfigurationProgramming Operations GuideQuick Start WizardSetting up Lines, Routes and Access

Preface 11Installation and Maintenance GuideCall Management documentation Voice Mail and Call Management ApplicationsCall Detail Recording System Admi

12 PrefaceN0008587 01Unified Manager and hardware maintenance documentationMulti-site Administration: Network Configuration ManagerMaintenance and Tr

Preface 13Installation and Maintenance GuideHow to get helpUSA and CanadaAuthorized Distributors - ITAS Technical SupportTelephone:1-800-4NORTEL (1-80

4N0008587 01Enhanced 911 Configuration Radio-frequency Interference Caution: Only qualified persons should service the system.The installation and se

14 PrefaceN0008587 01

15Installation and Maintenance GuideChapter 1Introducing the Business Communications Manager This chapter describes the Business Communications Manage

16 Chapter 1 Introducing the Business Communications ManagerN0008587 01Computer componentsThe BCM1000 computing functions are supported by the follow

Chapter 1 Introducing the Business Communications Manager 17Installation and Maintenance GuideTable 1 provides a table of weights and measurements of

18 Chapter 1 Introducing the Business Communications ManagerN0008587 01Figure 4 BCM1000 interior components with a standard power supply system (2.

Chapter 1 Introducing the Business Communications Manager 19Installation and Maintenance GuidePower supply — The BCM1000 can have a single (standard)

20 Chapter 1 Introducing the Business Communications ManagerN0008587 01Telephony componentsThe telephony components perform call processing by connec

Chapter 1 Introducing the Business Communications Manager 21Installation and Maintenance Guide• DSM 32 — The 32-port Digital Station media bay module

22 Chapter 1 Introducing the Business Communications ManagerN0008587 01Data networking componentsThe data networking components connect the Business

Chapter 1 Introducing the Business Communications Manager 23Installation and Maintenance GuideThe MSC faceplate offers the following optional connecti

5Installation and Maintenance GuideTelecommunication registrationThis equipment meets all applicable requirements of both Industry Canada and US Feder

24 Chapter 1 Introducing the Business Communications ManagerN0008587 01— Two DS30 buses are exclusively dedicated to MSC resources. Five paths within

Chapter 1 Introducing the Business Communications Manager 25Installation and Maintenance GuideBCM1000 LEDsA line of 10 operational LEDs display on the

26 Chapter 1 Introducing the Business Communications ManagerN0008587 01System optionsThe Business Communications Manager system provides a number of

Chapter 1 Introducing the Business Communications Manager 27Installation and Maintenance Guide• Call Center Set Up and Operation GuideNortel Networks

28 Chapter 1 Introducing the Business Communications ManagerN0008587 01Data featuresThe Business Communications Manager also offers the following dat

Chapter 1 Introducing the Business Communications Manager 29Installation and Maintenance Guide• IP Routing — Business Communications Manager software

30 Chapter 1 Introducing the Business Communications ManagerN0008587 01Figure 9 DS256 connector on a BCM1000 and a BCM1000eDS256 portBCM1000eBCM100

Chapter 1 Introducing the Business Communications Manager 31Installation and Maintenance GuideInstallation process overviewFigure 10 provides an overv

32 Chapter 1 Introducing the Business Communications ManagerN0008587 01Connect the telephony componentsThe telephony components of the Business Commu

33Installation and Maintenance GuideChapter 2Telephony hardwareThe BCM1000 is a modular system. You can increase the capacity of your Business Communi

6N0008587 01Electromagnetic CompatibilityThis equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements.This equipment d

34 Chapter 2 Telephony hardwareN0008587 01Figure 11 Telephony hardware components.Media bay module common featuresMedia bay modules are designed wi

Chapter 2 Telephony hardware 35Installation and Maintenance GuidePower connectionsThe back of the modules have a single connector that provides a DS25

36 Chapter 2 Telephony hardwareN0008587 01DIP switchesThe six DIP switches that you use to set the DS30 bus blocks and offsets are found either on th

Chapter 2 Telephony hardware 37Installation and Maintenance GuideTrunk media bay modulesYou install the trunk media bay modules in the BCM1000 or the

38 Chapter 2 Telephony hardwareN0008587 01Digital Trunk media bay moduleThe Digital Trunk media bay module (DTM) connects a standard digital PSTN lin

Chapter 2 Telephony hardware 39Installation and Maintenance GuideGlobal Analog Trunk Module (GATM)The GATM was introduced with the BCM 3.0 software lo

40 Chapter 2 Telephony hardwareN0008587 01There are two firmware versions of the GATM:GATM4: The GATM4 provides connections for four analog calling l

Chapter 2 Telephony hardware 41Installation and Maintenance GuideFigure 17 CTM and CTM8 LEDs and jacksBasic Rate Interface media bay moduleThe Basic

42 Chapter 2 Telephony hardwareN0008587 01Station media bay modulesYou install the station media bay modules in the BCM1000 or the BCM1000e. Station

Chapter 2 Telephony hardware 43Installation and Maintenance GuideDigital Station media bay module Three types of media bay modules support digital tel

7Installation and Maintenance GuideCanadian Regulations - please read carefullyNoticeThe term "IC" before the certification number located o

44 Chapter 2 Telephony hardwareN0008587 014X16 media bay module(North American systems only)The 4X16 provides both analog trunk connections and conne

Chapter 2 Telephony hardware 45Installation and Maintenance GuideRinging Voltage(North America)80 V rms ± 10% 55 V rms ± 10% 65 V rms ± 10% 65 V rms ±

46 Chapter 2 Telephony hardwareN0008587 01Analog Station media bay module (North American systems only)The Analog Station media bay module (ASM 8) co

Chapter 2 Telephony hardware 47Installation and Maintenance GuideGlobal Analog Station media bay module (GASM8)The Global Analog Station media bay mod

48 Chapter 2 Telephony hardwareN0008587 01Fiber Expansion media bay moduleThe Fiber Expansion media bay module (FEM) connects a maximum of six Norsta

Chapter 2 Telephony hardware 49Installation and Maintenance GuideDigital drop and insert MUX (DDIM)The digital drop and insert MUX (DDIM) module enabl

50 Chapter 2 Telephony hardwareN0008587 01Telephones and adaptersThe following telephones and devices can be used with the Business Communications Ma

Chapter 2 Telephony hardware 51Installation and Maintenance GuideNortel IP telephones (20XX)Nortel IP telephones connect to the Business Communication

52 Chapter 2 Telephony hardwareN0008587 01Auxiliary equipment• Nortel Networks digital doorphone — BCM 3.5 software introduced support for the Digita

Chapter 2 Telephony hardware 53Installation and Maintenance GuideCordless and wireless systemsThe following sections describe the cordless and wireles

8N0008587 01US Regulations - please read carefullyFederal Communications Commission (FCC) Notice FCC registration number: This telephone equipment co

54 Chapter 2 Telephony hardwareN0008587 01• The Wireless LAN handsets emulate the 2004 IP telephone with some variations to accommodate specifics of

55Installation and Maintenance GuideChapter 3Auxiliary requirementsYou require a personal computer to run the Business Communications Manager Unified

56 Chapter 3 Auxiliary requirementsN0008587 01If your company wishes to continue using Telnet over the LAN, or if you have legacy DECT equipment, the

Chapter 3 Auxiliary requirements 57Installation and Maintenance GuidePreloading Java class files on your workstationTo preload Java class files on you

58 Chapter 3 Auxiliary requirementsN0008587 01

59Installation and Maintenance GuideChapter 4Selecting the media bay modules for your systemThe media bay modules are the devices in the Business Comm

60 Chapter 4 Selecting the media bay modules for your systemN0008587 01Selecting the trunk media bay modulesThe number and type of lines coming into

Chapter 4 Selecting the media bay modules for your system 61Installation and Maintenance GuideAn example:• If you require 24 T1 digital lines, you nee

62 Chapter 4 Selecting the media bay modules for your systemN0008587 01An example for North America:• If you require 12 digital extensions, you need

Chapter 4 Selecting the media bay modules for your system 63Installation and Maintenance GuideChanging the DS30 splitYou can change the DS30 bus alloc

9Installation and Maintenance GuideRinger Equivalence NumberThe FCC Registration label (on bottom of phone), includes a Ringer Equivalence Number (REN

64 Chapter 4 Selecting the media bay modules for your systemN0008587 01Default BCM 3.0 and newer systems are configured as Partial Double Density (PD

Chapter 4 Selecting the media bay modules for your system 65Installation and Maintenance GuideFigure 26 Offsets are part of DS30 line/DN groups1 DS3

66 Chapter 4 Selecting the media bay modules for your systemN0008587 01Determining module DS30 bus requirementsFigure 27 shows how much of a DS30 bus

Chapter 4 Selecting the media bay modules for your system 67Installation and Maintenance Guide1 Make a list of modules and the space requirements for

68 Chapter 4 Selecting the media bay modules for your systemN0008587 01

69Installation and Maintenance GuideChapter 5Installing the BCM1000This chapter describes how to install the BCM1000.Preparation checklistBefore you i

70 Chapter 5 Installing the BCM1000N0008587 01Electrical requirementsThe following electrical requirements must be met:• Power must be supplied from

Chapter 5 Installing the BCM1000 71Installation and Maintenance GuideAnalog loopThe following parameters must be met for an analog loop.• maximum dc l

72 Chapter 5 Installing the BCM1000N0008587 01Equipment for Installing the BCM1000For the installation, you need the following equipment:• mounting h

Chapter 5 Installing the BCM1000 73Installation and Maintenance GuideFigure 28 Attaching the rack mounting bracket to the BCM1000Installing the BCM1