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Chapter 1 Personal Call Manager 33

BCM Personal Call Manager

Multiple calls

Personal Call Manager can control several calls at once. The maximum number of calls is equal to

the maximum number of lines available. All of the calls currently connected appear on the

Personal Call Manager task tray menu, the Calls menu, and the window.

Although several calls can be controlled, only one call can be active at any time, except if you have

an active conference call. In a conference, you can have two active calls. When you answer a held

call, the currently active call is put on hold automatically. This enables you to switch between held

calls simply by answering the caller with whom you want to speak.

Switching between calls using the window

On the window, the currently connected calls appear in the Calls box. The currently active call

shows the Active Call icon while the rest of the calls show the Held Call icon.

To switch to a different call:

1 Double-click the icon of the caller with whom you want to speak.

2 Right-click the icon of the caller with whom you want to speak.

3 Click UnHold.

Switching between calls using the task tray and Call menus

On the Personal Call Manager task tray menu and the Calls menu, the currently connected calls

appear at the top of the menu. The currently active call shows the Active Call icon while the rest of

the calls show the Held Call icon.

To switch to a different call:

1 Click the Personal Call Manager task tray icon or the Calls menu.

2 Point to the caller with whom you want to speak.

3 Click UnHold.

The caller to whom you point to becomes the active call, and the other call is put on hold.

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Avaya Personal Call Manager Guia do Utilizador Página 39