Avaya Call Detail Recording System Manual do Utilizador descarregar pdf (Página 11)

Chapter 1 Getting started 11

Call Detail Recording System Administration Guide

Related publications

Related publications are listed below. To locate specific information, you can refer to the

Master Index for our BCM suite.

Administration Guide

CallPilot Manager Set Up and Operation Guide

Security note: Indicates a point of system security where a default should be changed,

or where the administrator needs to make a decision about the level of security required

for the system.

1 2 ... 6 7 8 9 10 11 12 13 14 15 16 ... 71 72

BCM50 3.0 1
Trademarks 2
Task list 3
4 Task list 4
Contents 5
How to get help 7
8 How to get help 8
Chapter 1 9
Audience 10
Acronyms 10
Related publications 11
12 Chapter 1 Getting started 12
NN40020-605NN40020-605 12
Chapter 2 13
Table 1 Report Options 14
Report formats and types 15
To assign Norstar report type 16
Assigning the Date Format 16
To assign the Date Format 16
Assigning the Header Format 16
To assign the Header Format 17
Assigning the Report Language 17
To assign the Report Language 17
Assigning Report Filters 17
To assign Report Filters 17
Creating the Feature Code 18
To designate the feature code 18
Configuring the Prefix Filter 19
Include DNIS Info Yes/No 20
Table 3 Report contents 21
Chapter 3 23
Table 4 File Settings 25
Managing CDR data 26
Push Transfer 27
Real-time data 27
Using CDR Pull Transfer 28
To set up a CDR user account 29
Starting the CDR Pull Client 31
To start the CDR Pull Client 31
Configuring the BCM List file 32
To create a BCM List file 32
To select the BCM List file 33
Scheduling a Pull Transfer 34
To schedule a Pull Transfer 34
Using CDR Push Transfer 36
Using CDR Livestream 40
Call Detail Recording display 41
Chapter 4 43
SL-1 report options 44
SL-1 Standard reports 45
SL-1 CLID reports 45
Norstar reports 47
Norstar Standard reports 48
Norstar CLID reports 48
Norstar Real-time report 49
Figure 22 Call with DNIS 50
Figure 23 Transferred call 50
Norstar All report 51
Target line/physical lines 52
Busy reports 52
Bearer Capability data 53
PRI call-by-call service 53
Voice over IP calls 54
External call forwarding 55
Line descriptions 58
Table 10 Real-time record 62
Figure 67 Charges in units 64
Figure 68 No charge 64
Glossary 65

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