manuais Avaya BCM 4.0

Avaya BCM 4.0 Manual do Utilizador (398 páginas)

Marca: Avaya | Categoria: Software | Tamanho: 3.92 MB |

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Índice

BCM 4.0 Administration Guide

1

Trademarks

2

Task List

3

Contents

7

Chapter 10

11

Chapter 11

11

Appendix A

13

14 Contents

14

Chapter 1

15

Organization

16

Audience

17

Acronyms

17

Table 1 List of acronyms

18

Related publications

20

How to get Help

21

Chapter 2

23

BCM hardware

24

BCM applications

24

BCM Management Model

25

BCM interfaces

26

BCM 4.0 Administration Guide

27

Chapter 3

29

Managing IVR for BCM 4.0

32

BCM Element Manager

34

BCM Element Manager setup

35

BCM element

39

Disconnecting from an element

40

Closing the Element Manager

40

Initial panel details

41

Element Manager panels

50

Element Manager data features

51

Copying table information

52

Table 7 Paste Data

53

Rearranging table information

54

Rearranging columns

55

Rearranging lines

55

Figure 9 Sort dialog box

56

Saving programming records

57

Figure 13 Save dialog box

60

BCM feature licensing

63

BCM Help system

64

Field-level Help

66

Context-sensitive Help

66

Personal computer

69

Network folder

69

FTP servers

69

SFTP servers

70

USB storage device

70

HTTP/HTTPS server

71

Chapter 4

73

Entry Policy tab

78

Session Management Policy tab

78

SSL and SSH Policy tab

79

Setting credential complexity

79

To set credential complexity

79

Variable Table

80

To set password expiry policy

81

To set password history

81

Vendor specific attributes

83

Table 20 Privilege levels

85

Transferring an SSH Key-Pair

87

To transfer an SSH Key-Pair

87

Adding a new user account

88

To add a new user account

88

Modifying a user account

89

To modify a user account

89

Deleting a user account

90

To delete a user account

91

Changing a user’s password

91

To change a user’s password

91

Creating a group

92

To create a group

92

Deleting a group

92

To delete a group

92

Modifying group privileges

92

To modify group privileges

93

Re-enable a locked-out user

94

To release a locked-out user

94

User accounts

96

Default passwords

98

Default groups

98

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100

Security access privileges

101

CTE Appl access privileges

101

CDR Appl access privileges

102

PPP Access access privileges

102

Admin access privileges

103

Guests access privileges

104

WAN dial in access privileges

107

Telset access security

108

Accounts and Privileges panel

110

Current Account

111

View by Accounts

113

View by Account: General

115

View by Account: History

116

View by Groups

117

View by Groups: General

117

BCM security fundamentals

119

Security audits

121

Firewalls

122

Security certificate

123

Site authentication

123

Chapter 5

125

Figure 25 PCI Cards tab

130

Chapter 6

135

Configuring SNMP settings

136

To delete an SNMP manager

138

To add a community string

139

To add a service access point

140

To add a trap destination

143

To modify a trap destination

144

Auto-SNMP dial-out

145

Alarm severity levels

146

Chapter 7

147

About BCM alarms

148

Alarms and log files

149

Alarm severities

149

Administering alarms

150

To view an alarm

151

To acknowledge an alarm

151

To clear the alarm log

151

Using the Alarm Banner

152

Using the alarm set

153

Alarms and LEDs

154

Using SNMP traps

155

Configuring alarm settings

155

To test an alarm

156

List of BCM alarms

157

Table 53 BCM Alarm List

158

Chapter 8

241

Table 54 BCM Services

242

To restart a service

244

Chapter 9

245

QoS Monitor

247

To configure monitoring mode

248

The default is 10 KB

249

UPS Status

251

To access UPS Status

251

NTP Metrics

253

To access the NTP Metrics

254

Interface Metrics

255

To view Interface Metrics

255

Figure 35 Interface Metrics

256

Disk Mirroring

257

To monitor Disk Mirroring

258

QoS Metrics

258

To view global QoS metrics

259

Table 64 Total traffic tab

260

Table 66 Totals per queue

262

Table 67 Averages per queue

262

Table 68 Total traffic tab

263

Telephony Metrics

265

Trunk Module Metrics

266

To view Trunk Module status

266

Viewing D-Channel information

268

Provisioning a PRI B-channel

268

To provision a PRI B-channel

269

Trunk Module CSU statistics

269

Enabling the internal CSU

270

To enable the internal CSU

270

To check the CSU alarms

271

To check bipolar violations

271

Checking trunk module alarms

271

To check short-term alarms

272

To check defects

272

To view CSU Alarm History

272

CbC limit metrics

272

Hunt Group Metrics

274

PSTN Fallback Metrics

276

Table 76 PVQM support

278

Figure 45 PVQM panel

279

PVQM alarms

280

To access PVQM metrics

281

Installing BCM Monitor

286

Connecting to a BCM system

287

To connect to a different BCM

288

Static snapshots

289

290 Chapter 10 BCM Utilities

290

To save a static snapshot

291

Dynamic snapshots

291

292 Chapter 10 BCM Utilities

292

Starting a dynamic snapshot

293

BCM Info tab

294

Media Card tab

295

Voice Por ts tab

296

IP Devices tab

296

RTP Sessions tab

297

298 Chapter 10 BCM Utilities

298

To log UIP data

299

To view UIP log files

300

To configure timeout settings

300

To expand a UIP message

301

To clear UIP message details

301

Line Monitor tab

301

To view all lines

302

Usage Indicators tab

302

Usage values

303

Using statistical values

304

Chapter 10 BCM Utilities 305

305

To ping a device

306

Trace Route

307

308 Chapter 10 BCM Utilities

308

Table 83 Reset functions

308

To reboot the BCM

309

To shut down the BCM

309

Diagnostic settings

310

To set Release Reasons

311

Data Networking Utilities

312

Chapter 10 BCM Utilities 313

313

314 Chapter 10 BCM Utilities

314

About backups

316

BCM backup file

317

Backup destinations

318

Performing immediate backups

319

To view scheduled backups

326

To modify a scheduled backup

334

To delete a backup schedule

334

Restoring BCM system data

335

Effects on the system

336

To restore data from the BCM

337

Chapter 12

345

Operational logs

346

Diagnostic logs

346

Sensitive logs

346

Additional System Information

347

Extracting log files

361

Retrieval Criteria area

364

To specify retrieval criteria

365

Retrieval Results area

365

Log Details area

366

Chapter 13

369

Applying software updates

371

Removing software updates

384

To remove a software update

385

Chapter 14

387

Using Call Detail Recording

388

CDR Toolkit

388

Small Site MIB

392

Small Site Event MIB

393

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