Avaya Attendant Console Guia do Utilizador Página 3
- Página / 96
- Índice
- MARCADORES
Avaliado. / 5. Com base em avaliações de clientes
3
Attendant Console User Guide
Contents
Chapter 1
Introduction to Attendant Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Attendant Console components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Server component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Client component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
The Reports component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Attendant Console features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuring Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Starting Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Types of attendant setups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Full-time main attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Part-time main attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Backup attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Overflow attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Assistant attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adding or removing an assistant attendant’s assigned extensions . . . . . . . . . . . . 18
Setting up other attendant features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Restoring the Attendant Console window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting the Attendant Selected option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Disabling Transfer options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3
Using the Attendant Console window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Components of the Attendant Console window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Attendant Console menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using keystroke commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Access keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Menu keystroke commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Keystroke commands with the Alt key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using right-click capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
About Loop buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using Caller Information options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
The Edit Caller Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
- Business Communications 1
- Manager 1
- Attendant Console User Guide 1
- Trademarks 2
- Contents 3
- Chapter 4 4
- Chapter 5 4
- Chapter 6 5
- 6 Contents 6
- Chapter 1 7
- Attendant Console components 8
- Attendant Console features 9
- Choice of Attendant types 10
- Chapter 2 11
- Getting started 11
- Types of attendant setups 12
- Part-time main attendant 13
- Backup attendant 14
- Overflow attendant 16
- To set the overflow extension 16
- Assistant attendant 17
- >> 18
- << 18
- Call notification 19
- To activate call notification 19
- P0936572 02 20
- To display extensions 21
- Disabling Transfer options 22
- Chapter 3 23
- Status bar 24
- Attendant Console menus 24
- Edit menu 25
- View menu 25
- Tools menu 26
- Transfer menu 27
- Caller menu 28
- Target menu 28
- Attendant menu 29
- Help menu 29
- Using keystroke commands 30
- Using right-click capability 31
- Using the toolbar 32
- About Loop buttons 33
- Using the Directory options 41
- Directory tabs 42
- Directory list columns 43
- To sort information 44
- Handling calls 45
- To answer an incoming call 46
- To release a call 47
- Using the Target list box 48
- Using the Directory tabs 49
- Using the Directory Find box 50
- Using the Department list box 51
- To search by department 51
- Transferring a call 52
- To retrieve a parked call 55
- To view parked calls 56
- To retrieve a call on Hold 57
- Screening calls 58
- Linking and Joining calls 60
- Creating a conference call 61
- Handling a callback call 62
- To process a Hold call 63
- To process an Assist call 63
- To process an IntAct call 63
- To speak to a caller 65
- To send a call to CallPilot 65
- To find caller information 70
- To edit a caller’s record 70
- To delete a caller record 70
- Using the Directory list 71
- Finding an employee record 72
- Resetting the Full tab view 73
- To reset the Full tab view 73
- Editing employee information 74
- Using the Make Caller button 75
- To type a note 76
- To save employee edit changes 77
- Generating reports 79
- About the Reports window 80
- Database box 81
- Information list box 82
- Period list box 83
- Employees 84
- Creating and viewing reports 85
- Loading the database 85
- Selecting a report type 85
- Setting the report period 86
- To clear a date 87
- Creating the report 89
- Viewing the report 89
- Printing a report 90
- Glossary 91
- 92 Glossary 92
- Numerics 93
Manuais e produtos relacionados com Software Avaya Attendant Console
Software Avaya B5800 Manual do Utilizador
(70 páginas)
(70 páginas)
Software Avaya BCM 5.0 - Contact Center - Intelligent Contact Center Manual do Utilizador
(258 páginas)
(258 páginas)
Software Avaya BCM-IVR 2.1 Guia do Utilizador
(103 páginas)
(103 páginas)
Software Avaya Bay Command Console Manual do Utilizador
(130 páginas)
(130 páginas)
Software Avaya Business Communications Manager 5.0 - Configuration - Telephony Manual do Utilizador
(462 páginas)
(462 páginas)
Software Avaya Configuring SNMP, RMON, BOOTP, DHCP, and RARP Services Manual do Utilizador
(192 páginas)
(192 páginas)
Software Avaya R2 Guia do Utilizador
(279 páginas)
(279 páginas)
© 2020, manymanuals-pt.com. Todos os direitos reservados. | 0.057 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentários a estes Manuais