Avaya Advanced Paging Productivity Pack Configuration Manual do Utilizador descarregar pdf (Página 30)

30 Chapter 6 Troubleshooting

NN40010-503

3 If the keycode is not Active, generate and apply a keycode for the APPP. For

more information, see Installing software and applying the keycode

(page 15).

End

Verifying the name of the customer assistance box (CAB)

If Customer Assistance Page is not functioning correctly, verify that the name of the CAB has

the correct format.

Procedure steps

Step Action

1 From the Element Manager navigation panel, select

Configuration > Telephony > Sets > All DNs > Capabilities and

Preferences tab.

2 Verify that the name has the correct format as described in Configuring the

Customer Assistance Page feature (page 22).

End

Verifying the target node

If One Button Page or Customer Assistance Page is not functioning correctly, verify that the

target node is a valid Park and Page node.

Procedure steps

Step Action

1 From the Element Manager navigation panel, select

Configuration > Applications > Voice Messaging/Contact Center.

2 Click Launch CallPilot Manager.

3 With CallPilot Manager, verify that the node is a valid Park and Page node.

4 If it is not a valid Park and Page node, create a valid Park and Page node in

a CCR tree.

For more information about Park and Page nodes, see the CallPilot Manager

Set Up and Operation Guide (NN40090-300).

End

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Avaya Advanced Paging Productivity Pack Configuration Manual do Utilizador Página 30