Avaya Advanced Paging Productivity Pack Configuration Manual do Utilizador descarregar pdf (Página 22)

22 Chapter 5 Configuring the APPP features

NN40010-503

Configuring the Customer Assistance Page feature

Configure the Customer Assistance Page feature so a user can generate the appropriate page by

pressing a call button on a customer assistance box (CAB) or by sending the appropriate URL

through a symbol kiosk (Web device) to the BCM system.

If you are using a CAB, perform the procedure Configuring the CAB (page 22).

If you are using a symbol kiosk (or Web device), perform the procedures Programming the

symbol kiosk (or Web device) (page 24) and Configuring the symbol kiosk (or Web device) in

Element Manager (page 26).

Configuring the CAB

Configure the CAB to use the Park and Page nodes in a custom call routing (CCR) tree to send

a customer assistance page.

Prerequisites

• After the CAB is installed, wait 2 minutes for the CAB to boot before initiating any

functionality.

• The CAB emulates a TDM device.

• When a user presses the call button on the CAB, feature F970 is initiated, and when a

user presses the Cancel button, feature F970 is released.

Day Everyday, Specific

Day, Specific Date

The type of day value for the schedule plan.

Everyday—the page occurs every day.

Specific Day—the page occurs only on the

selected day as entered in the Day field. A plan

with this value takes precedence over plans that

are set to Everyday.

Specific Date—the page occurs only on a specific

date each year as shown in the Date and Month

fields. A plan with this value has precedence over

plans with values of Everyday or Specific Day.

Company Greeting

Number

1–250 The number of the greeting to play as defined in

the Company Greetings.

Page Type Overhead Paging,

Internal Zone, Both

The location where the page is broadcast. The

default value is Overhead Paging.

Page Zone 1–6 or All The number of the zone where the page is

broadcast. Page Zone is available only if the Page

Type is set to Internal Zone or Both. The default

value is 1.

Table 3 Schedule Page panel—Schedule Plan tab (Sheet 2 of 2)

Variable Value Description

1 2 ... 17 18 19 20 21 22 23 24 25 26 27 ... 31 32

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