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Chapter 2 Installing Interactive Voice Response 29

Interactive Voice Response Installation and Configuration Guide

Databases supported on Business Communications Manager

• Oracle (native and ODBC)

• Sybase (native and ODBC)

• MS SQL Server (native and ODBC)

• DB2 (native and ODBC)

• MS Access (ODBC)

Configuring host access

You must configure host access if your Interactive Voice Response scripts use host access.

Refer to the Media Processing Server Series COMMGR Reference Manual and the BCM-IVR

Integration Supplement for how to configure host access. For how to find the guides, refer to “To

find Interactive Voice Response guides” on page 28.

You are now ready to use PeriView, the Interactive Voice Response administration tool, to load

and configure scripts. Go to “Using PeriView to load and configure scripts” on page 30.

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Avaya IVR Guia de Configuração Página 29