Avaya VoIP Monitoring Manager Reference Release 3.0 Manual do Utilizador descarregar pdf (Página 105)

Troubleshooting

97

Unknown Error

If you receive the following error message then it is important that you contact customer support

so that they can help you and the error can be fixed.

An unknown error occurred. Please contact customer support if this error continues.

See Also

Troubleshooting

Web Client Displaying Incorrect Time

The Web Client will display an incorrect time if you have the JRE 1.4.01 installed. It is

recommended that you use the Sun JRE 1.4.2_06 that is supplied with the VoIP Monitoring

Manager installation.

See Also

Starting the VoIP Monitoring Manager Web Client

Windows SNMP Agent Connection Error

If you receive the following error message then VoIP Monitoring Manager Server is not connected

to the Windows SNMP Agent. If you were viewing a report you will need to open another report,

or run a search. You may also need to check that the Windows SNMP Agent is installed and

running on the VoIP Monitoring Manager or check the VoIP Monitoring Manager Options has a

correct SNMP Community ID.

The server could not reconnect to the SNMP Agent. This server will not be able to retrieve

data until this issue is resolved. Try doing another search to make the server try to

reconnect to the SNMP Agent, or connect to another server.

See Also

VoIP Monitoring Manager Server Error Messages

Components of VoIP Monitoring Manager

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