Avaya VoIP Monitoring Manager Reference Release 3.0 Manual do Utilizador

Avaya VoIP Monitoring Manager Reference 14-300614 Issue 1 June 2005

Avaya VoIP Monitoring Manager Reference 92 Access Error If you receive the following error message you will need to change the java.policy file using

Troubleshooting 93 Invalid Date Range If you receive this error message then the start date selected in the Search dialog is after the end date. You w

Avaya VoIP Monitoring Manager Reference 94 No Endpoint Data Available If you receive the following error message then the endpoint whose report is bei

Troubleshooting 95 Try Broadening Search By:  Select a different date range in the Search dialog  Use a more general phone number pattern  Sea

Avaya VoIP Monitoring Manager Reference 96 Server Version Error If you receive the following error message you will need to ensure the VoIP Monitoring

Troubleshooting 97 Unknown Error If you receive the following error message then it is important that you contact customer support so that they can he

Avaya VoIP Monitoring Manager Reference 98 Server Error Messages Server Error Messages This part of help lists some common Server error messages that

Troubleshooting 99 General Server Error If you receive the following error messages then you either need to reboot the machine and restart the VoIP Mo

Avaya VoIP Monitoring Manager Reference 100 Problems Binding to Port 162 When installing the VoIP Monitoring Manager, the Windows SNMP Service and the

Troubleshooting 101 Set RTCP Port Error If you receive the following error message then there is a problem setting the RTCP port. You need to consider

3 About VoIP Monitoring Manager Client The VoIP Monitoring Manager (VMM) Client provides the graphical user interface (GUI) for VoIP Monitoring Manag

Avaya VoIP Monitoring Manager Reference 102 SNMP Service Error If you receive any of the following error messages then it is possible that the Windows

Troubleshooting 103 Windows SNMP Agent is Not Running If you receive this error message then you will need to check that the SNMP Service is installed

Avaya VoIP Monitoring Manager Reference 104 I PAddr ess4 t i nyi nt , - - I P Addr ess of t he par t i ci pant f or t hi s sessi on (

Troubleshooting 105 / * * Cr eat e t he QOS t abl e i ndexes. * / CREATE CLUSTERED I NDEX Par t i ci pant I D ON QOS ( Par t i ci pant

Avaya VoIP Monitoring Manager Reference 106 Entity Relationship Diagram

Troubleshooting 107 Handling Jitter Removing Jitter Jitter can result from bad queuing strategies set-up on network equipment. Check your equipment ma

Avaya VoIP Monitoring Manager Reference 108 Reservation Success: This state shows that the receiver’s receiving RTP channel is protected by an instal

Troubleshooting 109 SNMP Write Community ID The read ID is necessary for obtaining information from the agent, for example, client queries and existin

Avaya VoIP Monitoring Manager Reference 110

111 Glossary # 802.1D: 802.1D is reported only if it is enabled. 802.1p: 802.1p is the IEEE endorsed Layer 2 traffic prioritization setting. 802.1Q:

Avaya VoIP Monitoring Manager Reference 112 Codec: A Codec is an encoder/decoder. In the context of RTP, it is the type of encoding used for the paylo

Glossary 113 H HopAddress: The Hop Address column in the Trace Route Table is the IP address of each network node in the trace route. HopCount: The Ho

Avaya VoIP Monitoring Manager Reference 114 M Maximum Jitter: The Maximum Jitter metric represents the maximum value of jitter seen in the RTCP report

Glossary 115 Q QoS: Refer to Quality of Service. Quality of Service: QoS is the measure of the level of quality that a service requires or receives. T

Avaya VoIP Monitoring Manager Reference 116 S Session Table: The Session table is the exported table containing data that generally remains the same d

Glossary 117 V Voice over Internet Protocol: Voice over Internet Protocol (VoIP) is the technology standard that supports Internet telephony. It provi

Avaya VoIP Monitoring Manager Reference 118

119 Index 1 10MB ...75 162...96 A Abo

Avaya VoIP Monitoring Manager Reference 120 B Binding...96 Blank Fields...

Index 121 Generating Traps & Alarms ...83 Configure IP-Network-Region form ...18 Configure SNMP Service For Sending Traps

5 About VoIP Monitoring Manager Web Client The VoIP Monitoring Manager (VMM) Client can run as a web application in a browser. This is useful if you

Avaya VoIP Monitoring Manager Reference 122 Detailed Session Report About Detailed Reports...46 How Sessions Display in a Repor

Index 123 List All Active Endpoints...42 No Endpoints Matched the Given Search...

Avaya VoIP Monitoring Manager Reference 124 Starting VoIP Monitoring Manager Web Client ...34, 79 View a Repo

Index 125 How to...33 How to...79 I Informat

Avaya VoIP Monitoring Manager Reference 126 Invalid Search Parameter ...91 Results List...

Index 127 Port ...96 Ports used by Server...96 Problems Binding

Avaya VoIP Monitoring Manager Reference 128 Minimize the Reports ...66 Move the Reports...59

Index 129 Search for a Specific IP Address...39 Search for a Specific Network Address Advanced Search...38

Avaya VoIP Monitoring Manager Reference 130 Configure SNMP Service For Sending Traps ...21 Could Not Co

Index 131 System View...43 system-parameters ip-options form Configure IP-Network-Region form...18 T T

Avaya VoIP Monitoring Manager Reference 132 Summary Session Report...49 Understanding Summary Reports...44 Unknow Endpoin

Index 133 View Results List Results List...31 Search Dialog...30, 38 VoIP Mo

Avaya VoIP Monitoring Manager Reference 134 Jitter ...104 Real-Time Transport Control Protocol (RTCP

7 About VoIP Monitoring Manager Server The VoIP Monitoring Manager Server acts as a proxy between the VoIP Monitoring Manager Client and the VoIP Mon

9 Components of VoIP Monitoring Manager The VoIP Monitoring Manager (VMM) application comprises the VMM RTCP Monitor and the VMM Server, which accept

11 About Licenses VoIP Monitoring Manager requires licenses that you must purchase from Avaya. You can purchase these licenses in sets of 2000 phone

13 Help Most screens and tasks in VoIP Monitoring Manager have matching topics in this help. You can go directly to the matching topic by clicking t

15 Support Details If you require further support details check the Avaya web site located at www.avaya.com for the most recent information. From the

17 Installation Checklist Installation Checklist The VoIP Monitoring Manager Server (VMM Server) needs to be installed on the VoIP network. Before yo

Avaya VoIP Monitoring Manager Reference 18 See Also About VoIP Monitoring Manager Components of VoIP Monitoring Manager VoIP Monitoring Manager Serv

Installation Checklist 19 See Also Troubleshooting No Endpoints Matched the Search Components of VoIP Monitoring Manager Configure System Parameter

Avaya VoIP Monitoring Manager Reference 20 Make one port available The VMM client and server communicate using Java Remote Method Invocation (RMI), an

Installation Checklist 21 5. Add a public ID with Read and Write privileges (if one does not already exist), or is not available for use by VoIP Mon

iii Table Of Contents About VoIP Monitoring Manager ...

Avaya VoIP Monitoring Manager Reference 22 Configure SNMP Service For Sending Traps To send Traps you need to configure the SNMP Service. To Configur

Installation Checklist 23 2. Enter the Database Server name, Logon Name, and Password. The database server name can be either a name or an IP addres

Avaya VoIP Monitoring Manager Reference 24 Customized Setup Customized Setup You only need to use these procedures if you are changing the default ins

Installation Checklist 25 Migrate Data Use this procedure if you want to migrate VoIP Monitoring Data from the standard MSDE database to a SQL Server

Avaya VoIP Monitoring Manager Reference 26 7. Enter the Database Server name, Logon Name, and Password. (Note the default VMM login/password created

27 Overview of VoIP Monitoring Manager Client VoIP Monitoring Manager Client The following image displays an example of the VoIP Monitoring Manager C

Avaya VoIP Monitoring Manager Reference 28 System Pane The System pane is populated based on the media gateways that have reported to the VMM server i

Overview of VoIP Monitoring Manager Client 29 The System pane may contain the following icons: Gatekeeper Unknown Gatekeeper Gateway From the System p

Avaya VoIP Monitoring Manager Reference 30 The Endpoints pane may contain the following icons: Gateway IP Phone Avaya IP Softphone SIP Phone See Also

Overview of VoIP Monitoring Manager Client 31 Search Dialog The Search dialog is where you set your search criteria for gathering endpoints. You acces

Avaya VoIP Monitoring Manager Reference iv Overview of VoIP Monitoring Manager Client ...

Avaya VoIP Monitoring Manager Reference 32 Results List The Results List shown in this image displays a list of endpoints that are a result of the Sea

Overview of VoIP Monitoring Manager Client 33 View Tool Bar You can toggle the display of the Tool Bar in the VoIP Monitoring Manager Client. Hiding t

Avaya VoIP Monitoring Manager Reference 34

35 Getting Started Guide (Client) Starting VoIP Monitoring Manager You need to ensure that the VoIP Monitoring Manager (VMM) Server is installed and

Avaya VoIP Monitoring Manager Reference 36 How to Use VoIP Monitoring Manager Client To use the VoIP Monitoring Manager, you must start the VoIP Monit

Getting Started Guide (Client) 37 For more information see the topic About the VoIP Monitoring Manager Web Client To Start Web Client  From your br

Avaya VoIP Monitoring Manager Reference 38 See Also Advanced Search How to Use VoIP Monitoring Manager Client About Detailed Reports and Summary Rep

39 How to... (Client) Connect to New Server The Connect to New Server option enables you to change the server that the VoIP Monitoring Manager Clien

Avaya VoIP Monitoring Manager Reference 40 See Also Advanced Search How to Use VoIP Monitoring Manager Client About Detailed Reports and Summary Rep

How to... (Client) 41 See Also Search for a Specific Phone Number Search for a Specific SIP Username Search for a Specific Network Address Search Us

Table Of Contents v Difference Between Endpoint and Session Reports... 52 Summary Session R

Avaya VoIP Monitoring Manager Reference 42 See Also Advanced Search Search for a Specific Phone Number Search for a Specific SIP Username Search Usi

How to... (Client) 43 Search for a Specific SIP Username You can specify in your search to display endpoints that match a specific SIP username by ent

Avaya VoIP Monitoring Manager Reference 44 View Results List The Results List displays the results of your search. You can toggle the display of the

How to... (Client) 45 See Also Export Report Data Creating Reports with Export Data Some Fields Are Blank in the Exported Data Creating Reports with

Avaya VoIP Monitoring Manager Reference 46 Configure Friendly Names for Gateways By default, VMM provides an IP address (when available) for each gate

How to... (Client) 47 About Dialog This dialog box shows  the version of VMM  the current license state (that is, whether you are using a valid l

Avaya VoIP Monitoring Manager Reference 48 Working with Reports (Client) About Summary Reports The Summary Reports display the QoS data as a reading o

How to... (Client) 49 See Also About Detailed Reports About Session Properties Data Stored for 100 Days Interpreting the Values Using Summary Repor

Avaya VoIP Monitoring Manager Reference 50 See Also About Summary Reports About Session Properties Interpreting the Values Using Detailed Reports an

How to... (Client) 51 See Also Components of VoIP Monitoring Manager Starting the VoIP Monitoring Manager Web Client

Avaya VoIP Monitoring Manager Reference vi Connecting to the License Server...

Avaya VoIP Monitoring Manager Reference 52 Difference Between Endpoint and Session Reports The QoS data that displays on an endpoint report is an aggr

How to... (Client) 53 Summary Session Report A session displays in a Summary Report as shown in the image. The parent endpoint involved in the session

Avaya VoIP Monitoring Manager Reference 54 Detailed Session Report A session displays in a Detailed Report as shown in the image. The parent endpoint

How to... (Client) 55 Summary Media Gateway Link Report Displays the following aggregate information of all the VoIP sessions for the selected media g

Avaya VoIP Monitoring Manager Reference 56 To view a Summary Media Gateway Link Report 1. From the System pane, select an object or click the expan

How to... (Client) 57 Detailed Media Gateway Link Report Shows the aggregate jitter, RTT, and percent loss on a graph for VoIP sessions going between

Avaya VoIP Monitoring Manager Reference 58 See Also How to Use VoIP Monitoring Manager Client Summary Media Gateway Link Report Trace Routes Media Ga

How to... (Client) 59 See Also How to Use VoIP Monitoring Manager Client Summary Media Gateway Link Report Detailed Media Gateway Link Report View a

Avaya VoIP Monitoring Manager Reference 60 Close Report You can close the report by either clicking on the Close button on the Title Bar of the repor

How to... (Client) 61 Expand and Shrink the Reports You can also expand and shrink a report, by pointing your mouse at the report’s borders, when the

Table Of Contents vii Set RTCP Port Error...

Avaya VoIP Monitoring Manager Reference 62 Update All Reports To update all reports that are displaying, click Update All Reports icon as shown above

How to... (Client) 63 Altering Date Range of Reports You can edit the date range that displays on an individual report. This enables you to zoom in or

Avaya VoIP Monitoring Manager Reference 64 0 to 50ms Acceptable Conversation was smooth. 0 to 180ms Acceptable No delay between each endpoint. 0 to

How to... (Client) 65 Table of Values for Summary Reports Jitter (ms) Round Trip Time (ms) Loss (%) 0 to 50ms 0 to 180ms 0 to 10% Acceptable Co

Avaya VoIP Monitoring Manager Reference 66 Different Scales for Each QoS Parameter The QoS parameters have different values. To represent each paramet

How to... (Client) 67 Arranging Reports Maximize Reports You can expand the report to fill the whole viewing area by clicking on the Maximize button

Avaya VoIP Monitoring Manager Reference 68 Tile Vertically You can tile all reports vertically so that each report is lined up, one next to the other

How to... (Client) 69 View Sessions in a Report As a single phone call could include several sessions (e.g. if the call was shuffled, conferenced, tra

Avaya VoIP Monitoring Manager Reference 70 To Export Data from the Result List 1. File > Export Result List or click the Export button located at

How to... (Client) 71 To Export Data from the Report Dialog 1. Click the Report button located on the Report dialog. A Save dialog opens. 2. Navigat

Avaya VoIP Monitoring Manager Reference 72

73 Overview of VoIP Monitoring Manager (Server) VoIP Monitoring Manager Options The Options dialog allows you to define and change the Data Storage,

Avaya VoIP Monitoring Manager Reference 74 Data Storage Tab The Data Storage tab allows you to configure data storage options. For more information ab

Overview of VoIP Monitoring Manager (Server) 75 RTCP Tab The RTCP tab contains the RTCP Listen Port field that matches the port configured in the tele

Avaya VoIP Monitoring Manager Reference 76 Configuration Messaging Tab The Configuration Messaging tab contain the Configuration Messaging Port field.

Overview of VoIP Monitoring Manager (Server) 77 About RTCP Monitor The RTCP monitor collects the RTCP packets sent from the AVAYA™ endpoints and store

Avaya VoIP Monitoring Manager Reference 78 Activity Monitor Provides the ability to monitor RTCP activity for a set number of minutes, hours, or days.

Overview of VoIP Monitoring Manager (Server) 79 Storage Options Store data for all calls Records information for all calls identified by Avaya VoIP Mo

Avaya VoIP Monitoring Manager Reference 80 About Dialog This dialog box shows  the version of VMM  the current license state (that is, whether yo

81 Getting Started with VoIP Monitoring Manager (Server) Starting VoIP Monitoring Manager You need to ensure that the VoIP Monitoring Manager (VMM)

1 About VoIP Monitoring Manager VoIP Monitoring Manager is a Voice over IP (VoIP) Quality of Service (QoS) monitoring tool. It enables you to monito

Avaya VoIP Monitoring Manager Reference 82 Starting VoIP Monitoring Manager Web Client The Avaya VoIP Monitoring Manager Client can run as a Web appli

Getting Started with VoIP Monitoring Manager (Server) 83 Monitoring Server Status When you start the VoIP Monitoring Manager Server, you will see the

Avaya VoIP Monitoring Manager Reference 84 Changing the RTCP Listen Port The RTCP Listen Port is the configurable port that is used to collect the AVA

85 Generating Traps & Alarms (Server) Generating Traps & Alarms You can set rules to generate Traps that notify you when the VoIP network QoS

Avaya VoIP Monitoring Manager Reference 86 A dialog with the recommended major alarm settings is shown in Call Traps. A dialog with the recommended w

Generating Traps & Alarms (Server) 87 Also Generating Traps & Alarms System Alarms Terminal Alarms Configure SNMP Service for Sending Traps

Avaya VoIP Monitoring Manager Reference 88 See Also Generating Traps & Alarms Call Traps Terminal Traps Configure SNMP Service for Sending Tra

Generating Traps & Alarms (Server) 89 Terminal Traps A Terminal Trap (also called a Terminal Alarm) is where a trap has been triggered because the

Avaya VoIP Monitoring Manager Reference 90

91 Troubleshooting Troubleshooting Use this section of help to look for solutions to common problems. See Also Error Messages Components of VoIP Mon