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15-601041 Issue 18.s.- (22 May 2009)Product DescriptionIP Office 4.2

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 10Issue 18.s.- (22 May 2009)What's New in IP Office 4.2For those already fa

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 100Issue 18.s.- (22 May 2009)4. FeaturesIP Office provides a comprehensive telep

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 101Issue 18.s.- (22 May 2009)Basic Call HandlingTonesIP Office generates the cor

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 102Issue 18.s.- (22 May 2009)Hold Call WaitingHold Call Waiting is a compound fe

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 103Issue 18.s.- (22 May 2009)Direct Inward Dialing (DID/DDI)This relies on the l

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 104Issue 18.s.- (22 May 2009)Visual VoiceFeature· Provides interface to voicemai

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 105Issue 18.s.- (22 May 2009)Advanced Call HandlingDescriptionIn larger business

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 106Issue 18.s.- (22 May 2009)Call TaggingFeature· Display a text message on the

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 107Issue 18.s.- (22 May 2009)Call WaitingA User may not want people calling them

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 108Issue 18.s.- (22 May 2009)InclusionThis feature enables selected users to int

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 109Issue 18.s.- (22 May 2009)Relay On/Off/PulseIP Office is fitted with two inde

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 11Issue 18.s.- (22 May 2009)User and Extension Auto Creation EnhancementsThe aut

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 110Issue 18.s.- (22 May 2009)Twinning and MobilityTwinning allows a primary exte

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 111Issue 18.s.- (22 May 2009)The following types of calls are eligible for twinn

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 112Issue 18.s.- (22 May 2009)Key and Lamp OperationIP Office offers a full range

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 113Issue 18.s.- (22 May 2009)Call Appearance ButtonsFeature· Uses a programmable

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 114Issue 18.s.- (22 May 2009)Outbound Call Handling FeaturesEvery business needs

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 115Issue 18.s.- (22 May 2009)Call BarringFeature· It is possible to prevent or a

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 116Issue 18.s.- (22 May 2009)ForwardingThis is the ability to forward a user&apo

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 117Issue 18.s.- (22 May 2009)Follow MeFollow-Me is similar to Forwarding except

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 118Issue 18.s.- (22 May 2009)Avaya Digital and IP PhonesProgrammable ButtonsAs w

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 119Issue 18.s.- (22 May 2009)LanguageAvaya digital and IP phone menus and displa

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 12Issue 18.s.- (22 May 2009)Management EnhancementsStatic NATThis new feature is

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 120Issue 18.s.- (22 May 2009)Inbound Call HandlingIP Office offers several featu

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 121Issue 18.s.- (22 May 2009)Hunt GroupsA Hunt Group is a collection of users, t

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 122Issue 18.s.- (22 May 2009)Night ServiceWhen a Hunt Group is in Night Service

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 123Issue 18.s.- (22 May 2009)Contact Center FeaturesContact Centers have specifi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 124Issue 18.s.- (22 May 2009)Queue Threshold AlertWhen the number of calls queue

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 125Issue 18.s.- (22 May 2009)Miscellaneous FeaturesConference CallsCalls can be

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 126Issue 18.s.- (22 May 2009)System Short CodesShort Codes are used as commands

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 127Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 128Issue 18.s.- (22 May 2009)Chapter 5. IP Telephony

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 129Issue 18.s.- (22 May 2009)5. IP TelephonyTechnological innovation is changing

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 13Issue 18.s.- (22 May 2009)Manager EnhancementsAll Multi Line Options are now g

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 130Issue 18.s.- (22 May 2009)IP Office Turns VoIP into IP TelephonyIn order to m

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 131Issue 18.s.- (22 May 2009)Gateways, Gatekeepers and H.323 - Technology Overvi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 132Issue 18.s.- (22 May 2009)IP Telephony Features· GatekeeperThe IP Office gate

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 133Issue 18.s.- (22 May 2009)Power Options for IP TelephonesAvaya supports the I

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 134Issue 18.s.- (22 May 2009)Avaya Individual Power SupplyAvaya provides individ

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 135Issue 18.s.- (22 May 2009)VoIP FAQNetwork RequirementsQuality of Service (QoS

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 136Issue 18.s.- (22 May 2009)Bandwidth Required For Each Voice Call?The bandwidt

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 137Issue 18.s.- (22 May 2009)What is the Maximum Number of Simultaneous VoIP Cal

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 138Issue 18.s.- (22 May 2009)IP Packet Flow ControlWhile a high-performance swit

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 139Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 14Issue 18.s.- (22 May 2009)Four Sources of Music on HoldIP Office 4.2 allows up

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 140Issue 18.s.- (22 May 2009)Chapter 6. Public and Private VoiceNetworks

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 141Issue 18.s.- (22 May 2009)6. Public and Private Voice NetworksWith Avaya IP O

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 142Issue 18.s.- (22 May 2009)Private Circuit Switched Voice NetworkingPrivate vo

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 143Issue 18.s.- (22 May 2009)Public Voice NetworkingThe IP Office platform suppo

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 144Issue 18.s.- (22 May 2009)Additional ISDN featuresThe following ISDN features

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 145Issue 18.s.- (22 May 2009)North American T1Provided by the IP400 PRI T1 and I

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 146Issue 18.s.- (22 May 2009)Analog Trunks· Loop StartLoop start trunks are avai

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 147Issue 18.s.- (22 May 2009)Session Initiation Protocol (SIP)IP Office 4.0+ int

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 148Issue 18.s.- (22 May 2009)Option 2: Direct connection from the IP Office’s se

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 149Issue 18.s.- (22 May 2009)Option 4: Connection to the ITSP through a router e

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 15Issue 18.s.- (22 May 2009)Reversal of Operation 'Outgoing Called Number D

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 150Issue 18.s.- (22 May 2009)Packet Based Voice NetworkingThis section describes

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 151Issue 18.s.- (22 May 2009)VoIP over a Managed Frame Relay NetworkFrame Relay

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 152Issue 18.s.- (22 May 2009)Supplementary Services within IP NetworksSupplement

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 153Issue 18.s.- (22 May 2009)Small Community NetworkingWhen connecting IP Office

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 154Issue 18.s.- (22 May 2009)Small Community Networking - Advanced Networking Fe

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 155Issue 18.s.- (22 May 2009)Internetworking with Other Avaya ProductsIP Office

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 156Issue 18.s.- (22 May 2009)Messaging NetworkingThere are 2 options available t

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 157Issue 18.s.- (22 May 2009)· Provides 2,000 remote mailboxes per VoiceMail Pro

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 158Issue 18.s.- (22 May 2009)Common Networking FeaturesAlternate Route Selection

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 159Issue 18.s.- (22 May 2009)Network Numbering SchemesIP Office uses fully flexi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 16Issue 18.s.- (22 May 2009)Operating System SupportThe following Microsoft Oper

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 160Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 161Issue 18.s.- (22 May 2009)Chapter 7. Data Networking Services

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 162Issue 18.s.- (22 May 2009)7. Data Networking ServicesLAN/WAN ServicesComputer

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 163Issue 18.s.- (22 May 2009)Internet Access

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 164Issue 18.s.- (22 May 2009)Remote Access FeaturesIP Office's integral fir

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 165Issue 18.s.- (22 May 2009)Data Networking FeaturesIntegral 10/100 Mbit Layer

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 166Issue 18.s.- (22 May 2009)Point-to-Point Protocol (PPP)PPP is an industry sta

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 167Issue 18.s.- (22 May 2009)Password Authentication Protocol (PAP)PAP is a meth

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 168Issue 18.s.- (22 May 2009)Network Address Translation (NAT)Network Address Tr

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 169Issue 18.s.- (22 May 2009)Light-Weight Directory Access Protocol (LDAP)IP Off

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 17Issue 18.s.- (22 May 2009)Notice about the support of Integrated Messaging (IM

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 170Issue 18.s.- (22 May 2009)VPN: IPSec TunnelingIPSec tunnels allow a company t

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 171Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 172Issue 18.s.- (22 May 2009)Chapter 8. Phone Manager

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 173Issue 18.s.- (22 May 2009)8. Phone ManagerThe IP Office Phone Manager applica

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 174Issue 18.s.- (22 May 2009)Phone Manager LitePhone Manager Lite is included as

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 175Issue 18.s.- (22 May 2009)Voicemail AccessPhone Manager Lite provides notific

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 176Issue 18.s.- (22 May 2009)Personal Productivity and CollaborationAll versions

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 177Issue 18.s.- (22 May 2009)Phone Manager ProPhone Manager Pro is licensed on a

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 178Issue 18.s.- (22 May 2009)· Integration with Contact Management packagesTo fa

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 179Issue 18.s.- (22 May 2009)· Door entry controlDoor entry control allows the u

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 18Issue 18.s.- (22 May 2009)Voice Communication Solution FeaturesIP Office offer

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 180Issue 18.s.- (22 May 2009)Phone Manager PC Softphone (IP Softphone)Phone Mana

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 181Issue 18.s.- (22 May 2009)Phone Manager Feature SummaryFeaturePhone ManagerLi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 182Issue 18.s.- (22 May 2009)Phone Manager PC Requirements· Phone support:Any te

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 183Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 184Issue 18.s.- (22 May 2009)Chapter 9. SoftConsole

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 185Issue 18.s.- (22 May 2009)9. SoftConsoleSoftConsole is the PC based Windows O

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 186Issue 18.s.- (22 May 2009)The SoftConsole screen is divided into the followin

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 187Issue 18.s.- (22 May 2009)· Directory PanelThe directory panel on the right s

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 188Issue 18.s.- (22 May 2009)· Conference RoomAn operator can configure up to tw

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 189Issue 18.s.- (22 May 2009)· Park Slot PanelThe park slot panel can contain up

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 19Issue 18.s.- (22 May 2009)Data Communication Solution FeaturesFor offices with

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 190Issue 18.s.- (22 May 2009)SoftConsole OptionsSoftConsole has many configurabl

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 191Issue 18.s.- (22 May 2009)SoftConsole AdministrationSoftConsole has an admini

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 192Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 193Issue 18.s.- (22 May 2009)Chapter 10. Computer TelephonyIntegration

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 194Issue 18.s.- (22 May 2009)10. Computer Telephony IntegrationComputer Telephon

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 195Issue 18.s.- (22 May 2009)CTI with IP OfficeIP Office offers a significant CT

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 196Issue 18.s.- (22 May 2009)TAPILink Lite (1st Party TAPI Support)TAPILink Lite

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 197Issue 18.s.- (22 May 2009)Chapter 11. Voicemail

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 198Issue 18.s.- (22 May 2009)11. VoicemailVoicemail provides a telephone answeri

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 199Issue 18.s.- (22 May 2009) VoiceMail Lite telephony user interface (TUI) only

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 2Issue 18.s.- (22 May 2009)© 2009 AVAYA All Rights Reserved.NoticeWhile reasonab

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 20Issue 18.s.- (22 May 2009)Applications Platform FeaturesIP Office provides big

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 200Issue 18.s.- (22 May 2009)Embedded Voicemail(IP500, IP406 V2 and IP Office -

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 201Issue 18.s.- (22 May 2009)Voicemail ProIP Office VoiceMail Pro offers all the

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 202Issue 18.s.- (22 May 2009)Key features of VoiceMail Pro include:· VoiceMail P

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 203Issue 18.s.- (22 May 2009)Interaction of Voicemail with Email SystemsAs stand

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 204Issue 18.s.- (22 May 2009)Unified Messaging Service (UMS)Unified Messaging Se

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 205Issue 18.s.- (22 May 2009)VoiceMail Pro Web AccessThe second interface the UM

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 206Issue 18.s.- (22 May 2009)Fax MessagesWhile not directly supplying or support

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 207Issue 18.s.- (22 May 2009)Email Reading (Microsoft Exchange only)In addition

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 208Issue 18.s.- (22 May 2009)Networked MessagingWhere organizations are operatin

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 209Issue 18.s.- (22 May 2009)Auto AttendantVoiceMail Pro provides an easy-to-use

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 21Issue 18.s.- (22 May 2009)Management ToolsThe IP Office solution (phone system

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 210Issue 18.s.- (22 May 2009)Accessing Database Information within Call Flows (I

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 211Issue 18.s.- (22 May 2009)Using Text To Speech (TTS) Facilities within a Call

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 212Issue 18.s.- (22 May 2009)Personal NumberingContact-ability is all-important

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 213Issue 18.s.- (22 May 2009)Extended Personal GreetingsIn INTUITY emulation mod

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 214Issue 18.s.- (22 May 2009)Hunt Group Broadcast MessagesWith VoiceMail Pro, tw

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 215Issue 18.s.- (22 May 2009)Cascaded Out-CallingVoiceMail Pro can send a notifi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 216Issue 18.s.- (22 May 2009)Campaign ManagerAs part of VoiceMail Pro, Campaign

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 217Issue 18.s.- (22 May 2009)Call RecordingVoiceMail Pro also offers call record

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 218Issue 18.s.- (22 May 2009)IP Office ContactStoreThe standard Call Recording f

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 219Issue 18.s.- (22 May 2009)IP Office ContactStore allows replay of recordings

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 22Issue 18.s.- (22 May 2009)Telephone OptionsIP Office supports multiple telepho

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 220Issue 18.s.- (22 May 2009)Voicemail Feature ComparisonPlatform Support Embedd

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 221Issue 18.s.- (22 May 2009)Features EmbeddedVoicemailVoiceMailLiteVoiceMailPro

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 222Issue 18.s.- (22 May 2009)In-Queue Announcements EmbeddedVoicemailVoiceMailLi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 223Issue 18.s.- (22 May 2009)IP Office VoiceMail Pro Intuity Audix Emulation Fea

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 224Issue 18.s.- (22 May 2009)PC RequirementsGeneral Requirements· An IP Office F

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 225Issue 18.s.- (22 May 2009)· An Exchange User account for user 'IMSAdmin&

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 226Issue 18.s.- (22 May 2009)Voice Recording Library ManagementIP Office Voice R

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 227Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 228Issue 18.s.- (22 May 2009)Chapter 12. Audio Conferencing

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 229Issue 18.s.- (22 May 2009)12. Audio ConferencingA problem familiar to any org

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 23Issue 18.s.- (22 May 2009)Chapter 2. IP Office Platform

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 230Issue 18.s.- (22 May 2009)IP Office Meet-Me Conferencing SolutionThe conferen

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 231Issue 18.s.- (22 May 2009)IP Office Conferencing CapacityIP Office provides a

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 232Issue 18.s.- (22 May 2009)IP Office Standard Conferencing FeaturesThe IP Offi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 233Issue 18.s.- (22 May 2009)Conferencing CenterThe integrated conferencing func

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 234Issue 18.s.- (22 May 2009)The user setting up the conference can then add par

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 235Issue 18.s.- (22 May 2009)A local address book facility is available to provi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 236Issue 18.s.- (22 May 2009)Conference templates can be used to book recurring

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 237Issue 18.s.- (22 May 2009)Conferencing Center ReportingThe System Administrat

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 238Issue 18.s.- (22 May 2009)Conferencing Center Web ClientTo complement the aud

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 239Issue 18.s.- (22 May 2009)Phone Manager Conferencing Center IntegrationPhone

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 24Issue 18.s.- (22 May 2009)2. IP Office PlatformIP Office is a modular communic

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 240Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 241Issue 18.s.- (22 May 2009)Chapter 13. The Contact Center

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 242Issue 18.s.- (22 May 2009)13. The Contact CenterAvaya provides Customer Conta

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 243Issue 18.s.- (22 May 2009)Customer Call ReporterOverviewContact Centers are a

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 244Issue 18.s.- (22 May 2009)Ordering Small Business Contact CenterSmall Busines

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 245Issue 18.s.- (22 May 2009)IP Office Customer Call Reporter Client ComponentsT

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 246Issue 18.s.- (22 May 2009)Historical ReportingThe IP Office Customer Call Rep

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 247Issue 18.s.- (22 May 2009)Creating an IP Office Customer Call Reporter Report

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 248Issue 18.s.- (22 May 2009)IP Office Customer Call Reporter Report ExamplesCal

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 249Issue 18.s.- (22 May 2009)Real Time ReportingSmall Business Contact Center pr

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 25Issue 18.s.- (22 May 2009)IP Office 500 Control UnitWith a greater VCM channel

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 250Issue 18.s.- (22 May 2009)AlarmsThe Small Business Contact provides different

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 251Issue 18.s.- (22 May 2009)Call StatisticsThe Small Business Contact Center pr

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 252Issue 18.s.- (22 May 2009)Compact Contact CenterIP Office Compact Contact Cen

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 253Issue 18.s.- (22 May 2009)Call Center View - Real Time ReportingSupervisors i

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 254Issue 18.s.- (22 May 2009)CCC Reporter - Historical ReportingCCC Reporter pro

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 255Issue 18.s.- (22 May 2009) Custom ReportingCustom Reporting allows the busine

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 256Issue 18.s.- (22 May 2009)Designing Reports Using Crystal ReportsCCC is desig

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 257Issue 18.s.- (22 May 2009)Crystal Reports TrainingTraining is available from

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 258Issue 18.s.- (22 May 2009)Wallboard Server/ClientWallboard ManagerTwo types o

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 259Issue 18.s.- (22 May 2009)Queuing AnnouncementsVoiceMail Pro provides system

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 26Issue 18.s.- (22 May 2009)IP500 Voice Networking LicenseQSIG, H.323 and SCN ca

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 260Issue 18.s.- (22 May 2009)Chapter 14. Management Utilities

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 261Issue 18.s.- (22 May 2009)14. Management UtilitiesThis section gives an overv

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 262Issue 18.s.- (22 May 2009)IP Office ManagerThis application is IP Office&apos

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 263Issue 18.s.- (22 May 2009)IP Office has a built-in audit trail that tracks ch

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 264Issue 18.s.- (22 May 2009)Manager is also used for maintenance functions such

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 265Issue 18.s.- (22 May 2009)MonitorThe IP Office Monitor application is a real-

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 266Issue 18.s.- (22 May 2009)Simple Network Management Protocol (SNMP)SNMP is an

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 267Issue 18.s.- (22 May 2009)CDRFor IP Office customers that want to capture sim

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 268Issue 18.s.- (22 May 2009)SMDRFor more formal call logging and reporting, the

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 269Issue 18.s.- (22 May 2009)System Status ApplicationThe System Status Applicat

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 27Issue 18.s.- (22 May 2009)IP500 CardsThe IP500 control unit has 4 slots for th

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 270Issue 18.s.- (22 May 2009)· Attempt to use a feature for which no license is

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 271Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 272Issue 18.s.- (22 May 2009)Chapter 15. Configurations

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 273Issue 18.s.- (22 May 2009)15. ConfigurationsIP500 Control Unit (700417207)Inc

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 274Issue 18.s.- (22 May 2009)IP Office External Expansion ModulesExcept where no

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 275Issue 18.s.- (22 May 2009)IP500 Voice Compression Modules· IP Office 500 Medi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 276Issue 18.s.- (22 May 2009) IP400 Trunk Interface CardsExcept where noted, all

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 277Issue 18.s.- (22 May 2009)Country AvailabilityIP Office is available from dis

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 278Issue 18.s.- (22 May 2009)Sample ConfigurationsIP500Scenario 1:A US business

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 279Issue 18.s.- (22 May 2009)IP412Scenario 1:A US business requiring 180 display

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 28Issue 18.s.- (22 May 2009)IP500 Digital Station 8 CardThis card provides 12 RJ

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 280Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 281Issue 18.s.- (22 May 2009)Chapter 16. TAPI Functions Supportedby IP Office

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 282Issue 18.s.- (22 May 2009)16. TAPI Functions Supported by IP OfficeTAPI 2.1 F

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 283Issue 18.s.- (22 May 2009)Device-Specific DataThe following table shows the d

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 284Issue 18.s.- (22 May 2009)DevLink FieldsThe following table shows the device

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 285Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 286Issue 18.s.- (22 May 2009)Chapter 17. Technical Specifications

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 287Issue 18.s.- (22 May 2009)17. Technical SpecificationsDimensionsUnit Dimensio

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 288Issue 18.s.- (22 May 2009)Telephone Extension Cable LengthsThe following tabl

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 289Issue 18.s.- (22 May 2009)· Small Office 45W Power Supply UnitSupplied with t

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 29Issue 18.s.- (22 May 2009)IP500 VCM CardThis card provides voice compression c

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 290Issue 18.s.- (22 May 2009)InterfacesInterfaceInformationDTE Port· 25 way D-Ty

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 291Issue 18.s.- (22 May 2009)ProtocolsProtocolRFCInformationV120-A standard Rate

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 292Issue 18.s.- (22 May 2009) Session Initiation Protocol· Rec. E.164 [2] - ITU-

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 293Issue 18.s.- (22 May 2009)PC SpecificationServer Applications DependenciesApp

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 294Issue 18.s.- (22 May 2009)Client Applications DependenciesApplicationsMin PCR

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 295Issue 18.s.- (22 May 2009)Windows Operating System SupportThe following table

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 296Issue 18.s.- (22 May 2009)Chapter 18. Licenses

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 297Issue 18.s.- (22 May 2009)18. LicensesMany features on IP Office systems are

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 298Issue 18.s.- (22 May 2009)General LicensesThe following licenses are supporte

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 299Issue 18.s.- (22 May 2009)SoftConsole LicensesIP Office SoftConsole is a Wind

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 3Issue 18.s.- (22 May 2009)ContentsContents1. Introduction...

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 30Issue 18.s.- (22 May 2009)IP500 Trunk CardsIP500 daughter trunk cards can be f

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 300Issue 18.s.- (22 May 2009)IP500 LicensesThe following licenses are used to en

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 301Issue 18.s.- (22 May 2009)Voicemail Pro LicensesIP Office Voicemail Pro is a

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 302Issue 18.s.- (22 May 2009)· Voicemail Pro Networked Messaging License: IPO L

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 303Issue 18.s.- (22 May 2009)Compact Contact Center (CCC)The following licenses

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 304Issue 18.s.- (22 May 2009)Orderable License SetsThe following section lists t

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 305Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 306Issue 18.s.- (22 May 2009)Chapter 19. Appendix

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 307Issue 18.s.- (22 May 2009)19. AppendixThe following equipment is no longer so

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 308Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 309Issue 18.s.- (22 May 2009)Expansion ModulesThrough support of up to six exter

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 31Issue 18.s.- (22 May 2009)IP500 BRI Trunk Card (Euro ISDN)This type of card ca

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 310Issue 18.s.- (22 May 2009)IP400 WAN3 10/100The IP400 WAN3 10/100 module provi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 311Issue 18.s.- (22 May 2009)Small Office EditionThe IP Office - Small Office Ed

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 312Issue 18.s.- (22 May 2009)IP Office - Small Office Edition 4T+4A+8DS (3 or 16

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 313Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 314Issue 18.s.- (22 May 2009)IP Office - Small Office Edition WAN Expansion Inte

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 315Issue 18.s.- (22 May 2009)Optional Wireless Access PointAll IP Office - Small

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 316Issue 18.s.- (22 May 2009)Optional Embedded Voicemail with Auto-AttendantEntr

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 317Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 319Issue 18.s.- (22 May 2009)IndexIndex- A -Absence Text 105setting 105s

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 32Issue 18.s.- (22 May 2009)IP Office IP412 Control UnitWith a greater internal

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 320Issue 18.s.- (22 May 2009)IndexApplications Platform 20, 22Applications P

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 321Issue 18.s.- (22 May 2009)IndexBusy Subscriber Call Completion 143Busy

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 322Issue 18.s.- (22 May 2009)IndexCentralized voicemail 10, 22, 141, 155, 20

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 323Issue 18.s.- (22 May 2009)IndexConferencing Center Web Scheduler 233Confe

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 324Issue 18.s.- (22 May 2009)IndexDEFINITY 46, 85, 155DEFINITY 6400 46DE

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 325Issue 18.s.- (22 May 2009)IndexDisturb 105, 196DMS100 143DMS-100

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 326Issue 18.s.- (22 May 2009)IndexEmail Notification 203, 233, 266Email Read

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 327Issue 18.s.- (22 May 2009)IndexFax 10, 22, 39, 132, 138, 155, 174, 200, 2

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 328Issue 18.s.- (22 May 2009)IndexGateway 10, 18, 72, 84, 129, 131, 132, 135

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 329Issue 18.s.- (22 May 2009)Indexinput rating power 287In-Queue Announce

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 33Issue 18.s.- (22 May 2009)Expansion ModulesThrough support of up to twelve ext

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 330Issue 18.s.- (22 May 2009)IndexIP Office Voicemail Pro CD 224IP Office Vo

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 331Issue 18.s.- (22 May 2009)IndexISDN Basic Rate 143ISDN BRI S-interface

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 332Issue 18.s.- (22 May 2009)IndexManaged IP VPN 135, 150Management Tools

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 333Issue 18.s.- (22 May 2009)IndexMultiVantage 155Music-on-Hold 273Mute

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 334Issue 18.s.- (22 May 2009)Index- P -PABX's 18, 131provide 21Pack

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 335Issue 18.s.- (22 May 2009)IndexPower Supply 55, 56, 58, 60, 62, 64, 65, 6

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 336Issue 18.s.- (22 May 2009)IndexQueue Announcements 10, 198, 201, 220Queue

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 337Issue 18.s.- (22 May 2009)IndexRIP 19, 169, 291RJ45 Ethernet 290RMS

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 338Issue 18.s.- (22 May 2009)IndexSmall Community Network 10, 102, 103, 105,

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 339Issue 18.s.- (22 May 2009)IndexSupervisors 106, 110, 214, 254, 258, 259Ca

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 34Issue 18.s.- (22 May 2009)IP400 Trunk Interface CardsIP400 trunk interface car

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 340Issue 18.s.- (22 May 2009)IndexTLS 10TNS 143To Email 201, 203, 22

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 341Issue 18.s.- (22 May 2009)Indexuser restricting 169USER RIGHT 262User

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 342Issue 18.s.- (22 May 2009)IndexVoiceMail Pro 10, 20, 22, 25, 104, 109, 12

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 343Issue 18.s.- (22 May 2009)IndexWire 18, 41, 46, 64, 65, 66, 72, 75, 78, 1

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 344Issue 18.s.- (22 May 2009)Performance figures and data quoted in this documen

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 35Issue 18.s.- (22 May 2009)IP400 PRI Cards (T1/E1/E1R2)Available in single and

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 36Issue 18.s.- (22 May 2009)Internal Daughter CardsInternal Daughter Cards are f

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 37Issue 18.s.- (22 May 2009)External Expansion ModulesUnless otherwise stated, e

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 38Issue 18.s.- (22 May 2009)IP500 Phone Expansion ModuleThis module provides add

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 39Issue 18.s.- (22 May 2009)IP500 Analog Trunk 16 ModuleThis expansion module pr

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 4Issue 18.s.- (22 May 2009)Contents...

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 40Issue 18.s.- (22 May 2009)IP500 Digital Station ModuleThis expansion module pr

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 41Issue 18.s.- (22 May 2009)IP400 Phone ModuleThis module provides additional an

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 42Issue 18.s.- (22 May 2009)IP400 Digital Station V2 ModuleThis expansion module

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 43Issue 18.s.- (22 May 2009)IP400 Analog Trunk 16 ModuleThis expansion module pr

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 44Issue 18.s.- (22 May 2009)

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 45Issue 18.s.- (22 May 2009)Chapter 3. Telephones

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 46Issue 18.s.- (22 May 2009)3. TelephonesAvaya IP Office Desktop phones are desi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 47Issue 18.s.- (22 May 2009)1600Avaya one-X is a portfolio of communications sol

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 48Issue 18.s.- (22 May 2009)1603 IP TelephoneWorks on:IP OfficeCommunication Man

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 49Issue 18.s.- (22 May 2009)oContacts application (100) and Call Log (100, Misse

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 5Issue 18.s.- (22 May 2009)Chapter 1. Introduction

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 50Issue 18.s.- (22 May 2009)1608 IP TelephoneWorks on:IP OfficeCommunication Man

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 51Issue 18.s.- (22 May 2009)· Key Labels: Icons used on fixed feature keys.· Spe

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 52Issue 18.s.- (22 May 2009)1616 IP TelephoneWorks on:IP OfficeCommunication Man

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 53Issue 18.s.- (22 May 2009)o16 line appearance/feature key buttons – with dual

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 54Issue 18.s.- (22 May 2009)BM32 Button module.The BM32 Button Module extends th

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 55Issue 18.s.- (22 May 2009)4601 TelephoneWorks on:IP OfficeCommunication Manage

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 56Issue 18.s.- (22 May 2009)5402, 5602 SW, 2402, 4602 SW Telephone TelephoneWork

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 57Issue 18.s.- (22 May 2009)Requirements for 5402 and 2402:· Connect to: Digital

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 58Issue 18.s.- (22 May 2009)5410, 5610 SW, 2410, 4610 SW TelephonesTelephoneWork

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 59Issue 18.s.- (22 May 2009)Special Features for the 5410 and 2410:· Messages Bu

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 6Issue 18.s.- (22 May 2009)1. IntroductionThis document forms no part of a contr

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 60Issue 18.s.- (22 May 2009)5420, 5621, 2420, 4621, 4625 TelephonesTelephoneWork

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 61Issue 18.s.- (22 May 2009)Special Features for the 5420 and 2420:· Messages Bu

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 62Issue 18.s.- (22 May 2009)EU24 and EU24 BL Expansion ModulesThe EU24/EU24BL ar

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 63Issue 18.s.- (22 May 2009)T3 Telephone RangeThe T3 range of digital Upn and IP

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 64Issue 18.s.- (22 May 2009)T3 CompactCommon Features:· Display: 1 line with 24

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 65Issue 18.s.- (22 May 2009)T3 ClassicCommon Features:· Display: graphical, 4 li

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 66Issue 18.s.- (22 May 2009)T3 ComfortCommon Features:· Display: graphical 17 li

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 67Issue 18.s.- (22 May 2009)T3 DSS Expansion ModulesThe T3 DSS Module is a phone

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 68Issue 18.s.- (22 May 2009)Wireless and Remote Phone SolutionsAvaya IP Office W

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 69Issue 18.s.- (22 May 2009)Wireless - Avaya IP DECTThe IP DECT solution deliver

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 7Issue 18.s.- (22 May 2009)Serve better. Sell more.IP Office can give you a cust

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 70Issue 18.s.- (22 May 2009)Avaya IP DECT System licensingA license is necessary

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 71Issue 18.s.- (22 May 2009)Wireless - 900MHz Digital WirelessThe Avaya Digital

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 72Issue 18.s.- (22 May 2009)Wireless - WiFi (802.11)The Avaya IP Wireless soluti

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 73Issue 18.s.- (22 May 2009)Wireless IP TerminalsUsers can have a choice of 5 Wi

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 74Issue 18.s.- (22 May 2009)Avaya Voice Priority ProcessorsThe Avaya Voice Prior

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 75Issue 18.s.- (22 May 2009)3616 Wireless TelephoneThe Avaya 3616 IP Wireless Te

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 76Issue 18.s.- (22 May 2009)3620 Healthcare Wireless TelephoneThe Avaya 3620 IP

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 77Issue 18.s.- (22 May 2009)3626 Ruggedized Wireless TelephoneThe Avaya 3626 Wir

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 78Issue 18.s.- (22 May 2009)3641 Ruggedized Wireless TelephoneThe Avaya 3641 Wir

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 79Issue 18.s.- (22 May 2009)3645 Ruggedized Wireless TelephoneThe Avaya 3645 Wir

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 8Issue 18.s.- (22 May 2009)Is IP technology so new that it’s not reliable?With o

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 80Issue 18.s.- (22 May 2009)3701 IP DECTThis handset is supported on the Avaya I

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 81Issue 18.s.- (22 May 2009)3711 IP DECTThis telephone is supported on the Avaya

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 82Issue 18.s.- (22 May 2009)Digital Wireless 3810 Telephone Features· 2-line, 32

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 83Issue 18.s.- (22 May 2009)The Avaya 3810 is delivered as a single unit contain

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 84Issue 18.s.- (22 May 2009)VPN Phone SoftwareVPN Phone is a full-featured IP Te

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 85Issue 18.s.- (22 May 2009)Other RangesAvaya has a wide range of communication

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 86Issue 18.s.- (22 May 2009)4412D TelephoneThis range of telephones is only avai

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 87Issue 18.s.- (22 May 2009)4424D TelephoneThis range of telephones is only avai

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 88Issue 18.s.- (22 May 2009)DSS4450 Unit The DSS4450 works in association with t

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 89Issue 18.s.- (22 May 2009)Analog TelephonesAs well as providing a lower cost a

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 9Issue 18.s.- (22 May 2009)How IP Office is benefiting businesses today.· More r

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 90Issue 18.s.- (22 May 2009)Avaya 6200 Analog Telephone (North America)The 6200

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 91Issue 18.s.- (22 May 2009)Interquartz Gemini Phones (EMEA and APAC)Avaya have

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 92Issue 18.s.- (22 May 2009)CLI Feature phone 9335-AVAll features of 9330-AV plu

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 93Issue 18.s.- (22 May 2009)Hotel Phone 9281-AV· Removable inlay card for person

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 94Issue 18.s.- (22 May 2009)Doorphone Entry Systems for IP OfficeDoorphones offe

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 95Issue 18.s.- (22 May 2009)Kalika Communications Doorphone Entry System: · Supp

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 96Issue 18.s.- (22 May 2009)Interquartz Doorphone: · Choice of models (1, 2, and

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 97Issue 18.s.- (22 May 2009)HeadsetsAvaya offers ergonomically designed communic

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 98Issue 18.s.- (22 May 2009)SummaryAll Avaya telephones are designed to ensure t

Product DescriptionIP Office 4.2© 2009 AVAYA All rights reserved.Page 99Issue 18.s.- (22 May 2009)Chapter 4. Features