Avaya BCM 2.0 Programming Guia do Utilizador descarregar pdf (Página 305)

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide

Troubleshooting your Enterprise Edge

system

These troubleshooting procedures allow you to solve many problems in the

EnterpriseEdgesystem.Follow these procedures beforereplacing any components.

Under Diagnostics, MSC there is a Debug function which ITAS personnel can use

to troubleshoot problems with your Enterprise Edge system. Debug is password

protected. For more information, contact ITAS.

For more information, refer to the following sections.

• General troubleshooting information on page 305

• Problems with telephones on page 309

• Problems with lines on page 310

• Problems with optional equipment on page 315

• Problems with Trunk or Station Modules on page 320

• Problems for network or remote users on page 321

• Problems with Companion sets (North American systems only) on page 326

General troubleshooting information

• Getting ready on page 306

• Types of problems on page 306

• Basic troubleshooting procedure on page 306

Only qualified persons should service the system.

The installation and service of this unit is to be performed only by service

personnel having appropriate training and experience necessary to be aware of

hazards to which they are exposed in performing a task and of measures to

minimize the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains

are possible with this equipment. To minimize risk to service personnel and

users, the Enterprise Edge must be connected to an outlet with a third-wire

ground.

Service personnel must be alert to the possibility of high leakage currents

becoming available on metal system surfaces during power line fault events

near network lines. These leakage currents normally safely flow to Protective

Earth ground via the power cord. Therefore, it is mandatory that connection to

an earthed outlet is performed first and removed last when cabling to the unit.

Specifically, operations requiring the unit to be powered down must have the

network connections (central office lines) removed first.

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Avaya BCM 2.0 Programming Guia do Utilizador Página 305