Avaya EE Call Detail Recording System Manual do Utilizador descarregar pdf (Página 7)

P0908545 Issue 01 Enterprise Edge Call Detail Recording System Administration Guide

Introduction

About Enterprise Edge Call Detail Recording

Enterprise Edge Call Detail Recording is an application that records and reports call

activity. Each time a telephone call is made to or from your company, you can

record the information about the call. When the call is completed, you can print

information about the call in a report. Enterprise Edge Call Detail Recording can

also provide information on incoming calls as the events occur. This information is

recorded in a Real Time Call record.

Enterprise Edge Call Detail Recording provides information about:

• date and time of the call, and digits dialed

• the originating and the terminating line or station set

• whether an incoming call was answered

• elapsed time between origin of a call and when it was answered

• whether a call was transferred or put on hold

• call duration

• calls associated with Account codes

• incoming call Calling Line Identification (CLID) information

• Bearer Capability of the line in the call

Note: Enterprise Edge Call Detail Recording delivers Custom Local Area

Signalling Services (CLASS), Call Management Services (CMS),

Automatic Number Identification and Dialed Number Identification

Services (DNIS) in the form of CLID reports. This information is available

only if the appropriate Enterprise Edge server hardware is installed and the

service is available from your public telephone company. Contact your

Customer Service representative for more information.

You can use information collected by Enterprise Edge Call Detail Recording to:

• allocate telephone costs to departments or individuals

• charge back telephone costs to billable clients through Account codes

• determine whether the telephone system is being used efficiently

• guard against abuse of the telephone system

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