1-800-4 NORTELwww.nortelnetworks.com© 1999 Nortel NetworksP0908539 Issue 01Enterprise Edge Call CenterAgent User Guide
P0908539 Issue 01Enterprise Edge Call Center Agent User CardEnterprise Edge Call Center is an automatic call distribution (ACD) system designed to ass
P0908539 Issue 012Using a single-line display telephoneWhen you log on using a single-line display telephone, you log on to all ACD queues at once.1.
P0908539 Issue 013Changing your password Your Agent ID and password provide you with access to the ACD queues. For this reason you should keep your pa
P0908539 Issue 014Memory buttonTo provide easy, one button access to the Make Busy Feature Code, program a memory button with the Make Busy Feature Co
P0908539 Issue 015Memory buttonTo provide easy, one button access to the Queue Status feature, program a memory button with the Queue Status Feature C
P0908539 Issue 016
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