Avaya IVR Guia de Configuração Página 1

Part No. P0606198 0223 March 2004Interactive Voice ResponseInstallation and Configuration Guide

10 Chapter 2 Installing Interactive Voice Response P0606198 027 Upload the Interactive Voice Response prompts to Business Communications Manager.

Chapter 2 Installing Interactive Voice Response 11Interactive Voice Response Installation and Configuration GuideEnabling the Interactive Voice Re

12 Chapter 2 Installing Interactive Voice Response P0606198 02Making Interactive Voice Response an automatic service1 On Unified Manager, click th

Chapter 2 Installing Interactive Voice Response 13Interactive Voice Response Installation and Configuration GuideAdministering several Interactive

14 Chapter 2 Installing Interactive Voice Response P0606198 02About Installing PeriViewPeriView is the Interactive Voice Response administrative c

Chapter 2 Installing Interactive Voice Response 15Interactive Voice Response Installation and Configuration GuideTo install PeriView1. Set up the

16 Chapter 2 Installing Interactive Voice Response P0606198 0212 Click the Apply button.13 In the System Variables list, select any variable. The

Chapter 2 Installing Interactive Voice Response 17Interactive Voice Response Installation and Configuration Guide2. Download the PeriView client s

18 Chapter 2 Installing Interactive Voice Response P0606198 023 In the left frame, under the IVR Applications heading, click the PeriView link. Th

Chapter 2 Installing Interactive Voice Response 19Interactive Voice Response Installation and Configuration Guide3. Install XVisionYou must next i

2P0606198 02Interactive Voice Response Installation and Configuration GuideCopyright © 2004 Nortel NetworksAll rights reserved. 2004.The information i

20 Chapter 2 Installing Interactive Voice Response P0606198 025. Install the PeriView Client1 Close any other programs that are running, including

Chapter 2 Installing Interactive Voice Response 21Interactive Voice Response Installation and Configuration Guide6. Install Patch Bundles1 Close a

22 Chapter 2 Installing Interactive Voice Response P0606198 025 Click the Enable this transport button.6 Click the Apply button, then click the OK

Chapter 2 Installing Interactive Voice Response 23Interactive Voice Response Installation and Configuration Guide3 Open WordPad and edit the vpsho

24 Chapter 2 Installing Interactive Voice Response P0606198 02Adjusting the number of voice portsYou can adjust the minimum and maximum number of

Chapter 2 Installing Interactive Voice Response 25Interactive Voice Response Installation and Configuration Guide6 If you want to change the numbe

26 Chapter 2 Installing Interactive Voice Response P0606198 02Uploading Interactive Voice Response prompts1 Have available the prompts that have b

Chapter 2 Installing Interactive Voice Response 27Interactive Voice Response Installation and Configuration GuideInstalling the client database so

28 Chapter 2 Installing Interactive Voice Response P0606198 02Databases supported on Business Communications Manager• Oracle (native and ODBC)• Sy

Chapter 2 Installing Interactive Voice Response 29Interactive Voice Response Installation and Configuration GuideConfiguring host accessTo configu

3Interactive Voice Response Installation and Configuration GuideContentsChapter 1About Interactive Voice Response . . . . . . . . . . . . . . . . . .

30 Chapter 2 Installing Interactive Voice Response P0606198 027 Telnet to the Business Communications Manager and use option 7 get to the command

Chapter 2 Installing Interactive Voice Response 31Interactive Voice Response Installation and Configuration GuideDirectory of F:\Program Files\Nor

32 Chapter 2 Installing Interactive Voice Response P0606198 0212 Add the entries shown in blue to vpstn3270.cfg:F:\Program Files\Nortel Networks\I

Chapter 2 Installing Interactive Voice Response 33Interactive Voice Response Installation and Configuration Guide16 Verify the HOST specific proce

34 Chapter 2 Installing Interactive Voice Response P0606198 02vsh#vps.1,vos/bcmivr {5} -> vpstn3270 connect 1vsh#vps.1,vos/bcmivr {6} -> h1

Chapter 2 Installing Interactive Voice Response 35Interactive Voice Response Installation and Configuration GuideVT status: Keyboard Unlocked, New

36 Chapter 2 Installing Interactive Voice Response P0606198 02Using PeriView to load and configure scriptsAfter you have downloaded prompts to you

Chapter 2 Installing Interactive Voice Response 37Interactive Voice Response Installation and Configuration Guide4 Drag the icon to the Expand box

38 Chapter 2 Installing Interactive Voice Response P0606198 026 Drag the BCM icon to the Assign Line box, the first box from the left on the top w

Chapter 2 Installing Interactive Voice Response 39Interactive Voice Response Installation and Configuration Guide11 Click the Edit button on the r

4 ContentsP0606198 02

40 Chapter 2 Installing Interactive Voice Response P0606198 0213 Click the Add button and close the window. The Assign/(Re)Start Lines screen appe

Chapter 2 Installing Interactive Voice Response 41Interactive Voice Response Installation and Configuration GuideDialing the Interactive Voice Res

42 Chapter 2 Installing Interactive Voice Response P0606198 02Assigning lines to Interactive Voice ResponseYou can assign which lines answer Inter

Chapter 2 Installing Interactive Voice Response 43Interactive Voice Response Installation and Configuration GuideTo assign multiple lines to Inter

44 Chapter 2 Installing Interactive Voice Response P0606198 02Viewing or changing the system fax nameWhen Interactive Voice Response sends a fax,

45Interactive Voice Response Installation and Configuration GuideChapter 3Administering Interactive Voice ResponseThis chapter contains• Stopping, sta

46 Chapter 3 Administering Interactive Voice Response P0606198 02Stopping, starting or restarting Interactive Voice Response service1 Log on to Un

Chapter 3 Administering Interactive Voice Response 47Interactive Voice Response Installation and Configuration GuideChanging how Interactive Voice

48 Chapter 3 Administering Interactive Voice Response P0606198 02Backing up and restoring Interactive Voice ResponseYou can protect your Interacti

Chapter 3 Administering Interactive Voice Response 49Interactive Voice Response Installation and Configuration GuideCreating Interactive Voice Res

5Interactive Voice Response Installation and Configuration GuideChapter 1About Interactive Voice ResponseThis guide leads a system administrator throu

50 Chapter 3 Administering Interactive Voice Response P0606198 026 In the box provided, describe your problem and click the Next button.7 Click ei

Chapter 3 Administering Interactive Voice Response 51Interactive Voice Response Installation and Configuration Guide8 Click the Interactive Voice

52 Chapter 3 Administering Interactive Voice Response P0606198 02Uninstalling PeriViewYou can remove all installed PeriView packages using PERIins

Chapter 3 Administering Interactive Voice Response 53Interactive Voice Response Installation and Configuration Guide6 Choose Uninstall.7 Respond t

54 Chapter 3 Administering Interactive Voice Response P0606198 02Removing the environment variables1 Click the Windows Start button, click Setting

Chapter 3 Administering Interactive Voice Response 55Interactive Voice Response Installation and Configuration Guide9 Put your cursor in the value

56 Chapter 3 Administering Interactive Voice Response P0606198 02

57Interactive Voice Response Installation and Configuration GuideChapter 4TroubleshootingThis chapter describes problems that can occur when you opera

58 Chapter 4 Troubleshooting P0606198 02Interactive Voice Response is not answering callsMake sure that Interactive Voice Response is programmed t

Chapter 4 Troubleshooting 59Interactive Voice Response Installation and Configuration Guide5 Click the Active application DNs key. The active appl

6 Chapter 1 About Interactive Voice Response P0606198 02Interactive Voice Response capacitiesThere are other restrictions that can alter the real

60 Chapter 4 Troubleshooting P0606198 02

Interactive Voice Response Installation and Configuration Guide61IndexAAlarms and SNMP Traps 57Archlog Explorer 49ASEHOME 54BBackup and restore 48BRU

62 IndexP0606198 02PATHremoving 54PERIinstaller, uninstalling 52PERIperl 52PeriView 13scripts 36uninstalling 52uninstalling files and directories 5

Chapter 1 About Interactive Voice Response 7Interactive Voice Response Installation and Configuration GuideHow to get helpUSA and CanadaAuthorized

8 Chapter 1 About Interactive Voice Response P0606198 02

9Interactive Voice Response Installation and Configuration GuideChapter 2Installing Interactive Voice ResponseThis chapter contains:• Overview of inst