Avaya CP Unified Messaging Manual de Instalação descarregar pdf (Página 58)

58 Chapter 4 Troubleshooting

P0606020 01

To fix the Outbox:

1 On the subscriber’s computer, on the Tools menu click Services.

The Services dialog box appears.

2 Select CallPilot Desktop Messaging.

3 Press the Ctrl + Shift keys, and click Properties.

The CallPilot Outbox Fix dialog box appears.

4 Click the Fix outbox button.

The subscriber cannot send messages

The subscriber cannot send messages to fax, AMIS or digital networking subscribers.

1 Make sure that the subscriber is addressing the message correctly. Refer the subscriber to

“Address Formats” in their online Help.

2 Ensure the subscriber has the capability to send messages to fax, AMIS and digital networking

subscribers. Security concerns can restrict subscribers from composing messages to these

types of subscribers.

3 For fax addresses, ensure that you can dial the number the subscriber is specifying from the

subscriber’s phone set. Set based restrictions can preventing the call from completing.

The subscriber cannot send a CallPilot message

The subscriber cannot send a CallPilot message. When the subscriber clicks Send, an error

message appears that says, “Error. Failed to send message.”

• Ask the subscriber to check that their mailbox is not full. If their mailbox is full, they cannot

send messages until some messages are deleted.

• Ask the subscriber to check the format of the message address. If the FQDN after the @

symbol does not match the FQDN of the Business Communications Manager system

configured to this mailbox, the message is rejected.

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Avaya CP Unified Messaging Manual de Instalação Página 58