Avaya SCS / Business Communication Manager Manual do Utilizador

Solution Integration Guide for SCS / Business Communication Manager 2009-00002304 Document status: Standard Document versi

Solution Integration Guide SCS / BCM 2009-00002304 Page 10 of 24 Figure 3 Gateway - Unmanaged Gateway Configuration on SCS 4.3.1.2 Dialing Plan Th

Solution Integration Guide SCS / BCM 2009-00002304 Page 11 of 24 Figure 4 SCS Dial Plan Configuration Part 1 At the bottom of the page, enter the

Solution Integration Guide SCS / BCM 2009-00002304 Page 12 of 24 4.3.2 BCM Configuration 4.3.2.1 Keycodes In order to use the BCM’s IP and PSTN tru

Solution Integration Guide SCS / BCM 2009-00002304 Page 13 of 24 Navigate to Telephony -> Lines -> Target Lines. Clear any numbers under the

Solution Integration Guide SCS / BCM 2009-00002304 Page 14 of 24 Figure 9 Dialing Plan - Public Network DN Length Configuration in BCM Element Man

Solution Integration Guide SCS / BCM 2009-00002304 Page 15 of 24 Figure 10 Remote Access Package Configuration in BCM Element Manager Next, assign

Solution Integration Guide SCS / BCM 2009-00002304 Page 16 of 24 Figure 11 Remote Access Package Assignment in BCM Element Manager For the PSTN tr

Solution Integration Guide SCS / BCM 2009-00002304 Page 17 of 24 The figure below illustrates how this is configured on the BCM. In this example, t

Solution Integration Guide SCS / BCM 2009-00002304 Page 18 of 24 4.4.1.3 Dialing Plan In the following examples, on the SCS, all user DNs as well a

Solution Integration Guide SCS / BCM 2009-00002304 Page 19 of 24 4.4.1.3.1 Alternate Dialing Plan Configuration If the constraints on your dialing

Solution Integration Guide SCS / BCM 2009-00002304 Page 2 of 24

Solution Integration Guide SCS / BCM 2009-00002304 Page 20 of 24 Set/HG DNs Park Retrieve Code Direct Dial Digit External Code Line Pool Codes De

Solution Integration Guide SCS / BCM 2009-00002304 Page 21 of 24 Figure 18 Dialing Plan - Route Configuration in BCM Element Manager Then a destin

Solution Integration Guide SCS / BCM 2009-00002304 Page 22 of 24 4.4.2.3.3 Alternate Destination Code Configuration If the constraints on your dial

Solution Integration Guide SCS / BCM 2009-00002304 Page 23 of 24 Figure 23 Configuring Target Lines in BCM Element Manager

Solution Integration Guide SCS / BCM 2009-00002304 Page 24 of 24 References The following are useful references to assist in this solution: SCS 3.0

Solution Integration Guide SCS / BCM 2009-00002304 Page 3 of 24 Table of Contents TABLE OF CONTENTS...

Solution Integration Guide SCS / BCM 2009-00002304 Page 4 of 24 1.0 Introduction This document does not describe procedures to configure the SCS o

Solution Integration Guide SCS / BCM 2009-00002304 Page 5 of 24 2.0 Special Notes None

Solution Integration Guide SCS / BCM 2009-00002304 Page 6 of 24 3.0 Overview 3.1 Capabilities The following are capabilities provided by this solut

Solution Integration Guide SCS / BCM 2009-00002304 Page 7 of 24 • calls to Voice Mail on BCM; • SWCA on BCM; • answer keys on BCM; • Service Mo

Solution Integration Guide SCS / BCM 2009-00002304 Page 8 of 24 3.3.2 BCM as Peer Figure 2 shows an example configuration in which a BCM is used

Solution Integration Guide SCS / BCM 2009-00002304 Page 9 of 24 4.0 Configuration Guide 4.1 SCS Software Versions SCS software versions should be a