Avaya 1110 Guia do Utilizador

Avaya 1110 IP DeskphoneUser GuideAvaya Communication Server 1000Document Status: StandardDocument Version: 07.03Part Code: NN43110-101Date: May 2011

Contents10

Additional phone features100Using Resume Normal ModeUse the Resume Normal Mode command to return to Normal Mode after testing survival functionality.

Additional phone features101Local ModeInvalid ID (1)Gatekeeper unable to find end point from Branch User ID.Notify system administrator.Local Mode Inv

Using Hospitality features102Using Hospitality featuresHospitality features are intended for hotel operations. The following features are discussed in

Using Hospitality features103To cancel an Automatic Wake-Up call:To verify the time for the Automatic Wake-Up call:1. Lift the handset. 2. Dial the Au

Station Control Password104Station Control PasswordSome features on your Avaya 1110 IP Deskphone are supported by a Station Control Password (SCPW).

Station Control Password1055. Press the Up/Down navigation keys to scroll up or down, and then highlight New Password.6. Press the Enter key. 7. Use t

Accessing External Server Applications106Accessing External Server ApplicationsUse External Server Applications to access a variety of applications di

Flexible Feature Codes (FFC)107Flexible Feature Codes (FFC)Use Table 10 to keep track of the FFCs that the system administrator assigns to your Avaya

Flexible Feature Codes (FFC)108RingAgain Deactivate Virtual Office Terminal Log OffStation Control Password ChangeVirtual Office Terminal Log OnTable

Quick Reference109Quick ReferenceFeature operationCall ForwardActivateDeactivate CancelReinstateCall PickUpPickupConferenceHoldPlace a call on hol

About the Avaya 1110 IP Deskphone11About the Avaya 1110 IP DeskphoneThe Avaya 1110 IP Deskphone brings voice and data to the desktop by connecting dir

Quick Reference110LegendServices and Telephone Options menusAdjust volumeor IconAction( ) Indicates the key cap text label. For example, (Message).L

Quick Reference111LanguageNote: This language setting controls the language used by features on your phone only. To set the language used elsewhere on

Quick Reference112

Regulatory and safety information113Regulatory and safety informationThis equipment has been tested and found to comply with the limits for a Class B

Regulatory and safety information114Table 11 lists EMC compliance for various jurisdictions.Table 12: SafetyOther Safety Approvals: IEC 60950-1: ITE e

Regulatory and safety information115OtherUS/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment complies with the CE Marking requ

Regulatory and safety information116

Third party terms117Third party termsThird Party Terms for UNIStim sw releases4.1 thru 5.0 (Jan 2010 - Nov 2010)Certain portions of the product ("

Third party terms118 * * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. I

Third party terms119away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to sha

About the Avaya 1110 IP Deskphone12• automatic network configuration• hearing aid compatibilityNote: Wideband audio is not supported on the Avaya 1110

Third party terms120another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee

Third party terms121to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collecti

Third party terms122or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefor

Third party terms123Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new version

Third party terms124want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone

Third party terms125OpenSSLThe following component is licensed under OpenSSL license:OpenSSL 0.9.7bOpenSSL License/* =================================

Third party terms126 * 6. Redistributions of any form whatsoever must retain the following acknowledgment: * "This product includes software d

Third party terms127 * * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following

Third party terms128 * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED T

Third party terms1291. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use thi

About the Avaya 1110 IP Deskphone13Telephone controlsTable 1: Telephone controlsNote: In some geographic regions, the Avaya 1110 IP Deskphone is off

Third party terms130dealings in this Software without prior written authorization of the copyright holder.END OF TERMS AND CONDITIONSLibpngThe followi

Third party terms131libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, areCopyright (c) 1998, 1999 Glenn Randers-Pehrson, and are dist

Third party terms132consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such dama

Third party terms133.\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary fo

Third party terms134Convert UTFConvertUTF LicenseCopyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No c

Third party terms135Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in

Third party terms136(2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in pa

Terms you should know137Terms you should knowAvaya Communication Server 1000Your office communication system.Calling Party Name DisplayInformation app

Terms you should know138Feature displayAn area that shows status information about the feature in use. It also displays the name and status of the act

Terms you should know139Interrupted dial toneA broken or pulsed dial tone that sounds when you access some features on your telephone.Message/InboxA f

About the Avaya 1110 IP Deskphone14Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.In many cases, you can

Terms you should know140Special Prefix code (SPRE)Special codes entered using the dialpad, followed by a two-digit access code, that enable features (

Terms you should know141User interface Screen displays that interact with the end user as a result of an action or event.Visual Alerter/Message Waitin

Terms you should know142

Index143IndexAAdjusting the display screen con-trast 34Adjusting the volume 33AutoDial Transfer 76Automatic Wake-Up 102CCall features and Flexible Fea

Index144IIndicator status 138Information display 138Information line 138Internal Call Forward 67Interrupted dial tone 139IP Network Statistics 49IP Se

Index145Special Prefix code (SPRE) 140Speed Call 56SRTP media encryption 19Station Control Password (SCPW) 19, 104, 140change your password 19turn Pas

Index146

About the Avaya 1110 IP Deskphone15When your Avaya 1110 IP Deskphone firmware is being updated, the blue Feature Status Lamp flashes. Note: To find o

About the Avaya 1110 IP Deskphone16• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)• Test Local Mode and Resume Loca

About the Avaya 1110 IP Deskphone17Telephone displayTable 1 shows the LCD screen of your Avaya 1110 IP Deskphone.Figure 2: Avaya 1110 IP Deskphone L

About the Avaya 1110 IP Deskphone18Call features and Flexible Feature CodesSome features are not available on all IP Deskphones. Call features and Fle

About the Avaya 1110 IP Deskphone19Security featuresThe following security features are available on your Avaya 1110 IP Deskphone:• Using Encrypted C

© 2011 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

About the Avaya 1110 IP Deskphone20Note: The default configuration for Password Protection is off. 2. Press the Up/Down navigation keys to scroll up o

About the Avaya 1110 IP Deskphone21To turn Password Protection on or off:1. Press the Directory key.2. Press the Up/Down navigation keys to scroll up

Entering and editing text22Entering and editing textYou can enter and edit text on your Avaya 1110 IP Deskphone using the following methods:• “Connec

Entering and editing text23You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. To edit

Entering and editing text24Entering text using the USB keyboardYou can use the USB keyboard, when connected, to enter text in the tools and graphical

Connect the components25Connect the componentsBefore you beginCAUTIONDamage to EquipmentDo not plug your Avaya 1110 IP Deskphone into a regular or IS

Connect the components26Figure 3: Release the phone from the standUse the following steps to connect the components of your phone.1. Remove the stand

Connect the components27Figure 4: Remove the stand cover2. Connect the AC power adapter (optional). Connect the AC power adapter (not supplied) to the

Connect the components28Figure 5: Avaya 1110 IP Deskphone connections3. Install the handset. Plug the end of the handset cord with the short straight

Connect the components29Figure 6: Cable routing tracks and mounting holes6. Wall-mount your phone (optional). Your Avaya 1110 IP Deskphone can be mou

Revision history3Revision historyMay 2011Standard 07.03. This document is up-issued to reflect changes in global power supply information.March 2011S

Connect the components308. Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the

Telephone features31Telephone featuresYour Avaya 1110 IP Deskphone has both server-based telephone features and local (telephone-based) tools. Server

Telephone features32• “Set Info” on page 37• “Diagnostics” on page 38• “Ring type...” on page 39• “Call timer” on page 40• “Live Dial Pad” on page 41•

Telephone features33Volume adjustment...To adjust the volume, press the Services key, select Telephone Options, and then select Volume adjustment…Adju

Telephone features34Contrast adjustmentTo adjust the LCD display screen contrast, press the Services key, select Telephone Options, and then select Co

Telephone features35Language...The LCD display is available in multiple languages. To choose a language, press the Services key, select Telephone Opti

Telephone features36Date/Time...Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date a

Telephone features37Local Dialpad ToneThe Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when

Telephone features38• Server Info • Location Info• Encryption InfoTo view telephone-specific information, press the Services key, select Telephone Opt

Telephone features39Viewing telephone-specific diagnostic information:Ring type...The Ring type… option configures the telephone’s ring tone. To choos

Revision history4April 2008Standard 03.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0.May 2007

Telephone features40Call timerThe call timer measures how long you are on each call. To enable Call timer, press the Services key, select Telephone Op

Telephone features41Live Dial PadUse Live Dialpad to dial a number using the telephone keypad without having to pick up the handset, press the Handsfr

Telephone features42Caller ID display orderCaller ID display order appears in 2 formats:• Number, name (default)• Name, NumberConfiguring Caller ID di

Telephone features43

Local tools44Local toolsYour Avaya 1110 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various

Local tools45When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit p

Local tools46• “2. Languages...” on page 46• “3. Backlight Timer” on page 471. ContrastUse the Contrast tool to adjust the contrast of the LCD display

Local tools47Note: The Telephone Options menu is synchronized with the selected language.To access the local language tool , press the Services key tw

Local tools48Adjusting the Backlight Timer:2. Using the Local Diagnostics submenuWhen you select the Local Diagnostics option from the Local tools men

Local tools49• “2. Network Diagnostic Tools” on page 49• “3. Ethernet Statistics” on page 49• “4. IP Network Statistics” on page 49• “5. DHCP Informat

Contents5ContentsAbout the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 11Basic features . . . . . . . . . . . . . . . . . . . . . . .

Local tools505. DHCP InformationThe system administrator can use the DHCP Information menu to view DHCP related information. 6. License InformationThe

Making a call51Making a callThis section describes features associated with making a call. You can make a call from your Avaya 1110 IP Deskphone usin

Making a call52Using On-hook DialingUsing PredialUse the Predial feature to enter, preview, and edit numbers before dialing.To use Predial:1. Leave th

Making a call53To edit a Predial number:Using Ring AgainUse the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Deskph

Making a call54To activate Ring Again:To call a Ring Again party when you receive notification:To deactivate Ring Again before notification:1. Dial a

Making a call55Using Last Number RedialUse the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial:Ch

Making a call56Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store,

Making a call57Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your tel

Answering a call58Answering a callEach incoming call causes the telephone to ring and the Message Indicator lamp to flash.To answer a call:While on an

While on an active call59To place a call on hold:To retrieve a call on hold:Transferring a callUse the Transfer feature to redirect a call to the appr

Contents6Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Call timer . . . . . . . . . . . . . . . . .

While on an active call60To return to the original call, if the transfer is incomplete:Using Timed Reminder RecallUse the Timed Reminder Recall featur

While on an active call61If the transferred call is not answered, your telephone rings:Using Call ParkUse the Call Park feature to hold temporarily (p

While on an active call62To park a call on a DN other than the System Park DN or your own DN:To park a call using the SPRE code or FFC:1. Press the Pa

While on an active call63To retrieve a parked call:Recording a Calling Party NumberUse the Calling Party Number feature to record a caller’s number, o

While on an active call64Tracing a malicious callUse the Call Trace feature to trace nuisance calls within your system.Note: This is not a default fe

While away from your desk65While away from your deskYou can use the following features when you are away from your desk:• “Using Call Forward” on page

While away from your desk66Figure 7: Call Forward display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding.To deactivat

While away from your desk67Using Internal Call ForwardUse Internal Call Forward to accept only calls originating at internal DNs to ring at another DN

While away from your desk68To deactivate Remote Call Forward:2. If you are calling from a telephone outside the system, dial your direct system access

While away from your desk69Securing your telephoneUse the Electronic Lock feature to prevent others from making calls from your telephone. The Electro

Contents7Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58While on an active call . . . . . . . . . . . . . .

While away from your desk70To unlock your telephone:3. Dial your Station Control Password.or4. Choose one of the following:— If you are dialing locall

Talking with more than one person71Talking with more than one personUse the following features to enable conversations between more than two people:•

Talking with more than one person72Setting up a conference callUse the Conference feature to set up a conference call for a maximum of three or six pe

Talking with more than one person73Using Group CallUse the Group Call feature to automatically call members of a predefined group, one at a time, unti

Talking with more than one person74To answer a group call: To end a group call: 1. Lift the handset. Note the following about notification tones:— If

Working without interruption75Working without interruptionThis section describes the Activating Make Set Busy feature, which provides uninterrupted wo

Additional call features76Additional call featuresContact your system administrator to determine if the following call features are available on your

Additional call features77Charging a call or charging a forced callUse the Call Charge feature to charge a call to a specific account. The Forced Char

Additional call features78To charge a call in progress:To charge a call to an account when you transfer a call: 1. Choose one of the following:—Press

Additional call features79To charge a call to an account when you add someone to a conference call:2. Choose one of the following:— Press the Charge c

Contents8Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 87Secure Communication . . . . . . . . . . . . . . . . . . .

Additional call features80Using Enhanced OverrideUse the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use

Additional call features81Using Forced Camp-onUse the Forced Camp-on feature to automatically ring another telephone (internal or external) immediatel

Additional call features82Answering a call camped-on to your extension:1. Enter the Override FFC, to initiate a Forced Camp-on.Note: The person you ca

Additional call features83Overriding a busy signalUse the Override feature to override a busy signal and interrupt another call.To override a busy sig

Additional call features84To use Privacy Release in an established state:Using Radio Page Use the Radio Page feature to page a person and stay on the

Additional call features85To use Automatic Post-selection: The called party is either busy on the telephone or away from their desk. To page the calle

Additional call features86To answer a Radio Page:If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is

Additional phone features87Additional phone featuresThe following features are described in this section:• “Secure Communication” on page 87• “Using V

Additional phone features88You can use an IP Deskphone as a Remote phone to connect to your Avaya 1110 IP Deskphone even if it is a different IP Desk

Additional phone features89Logging in to Virtual OfficeIf the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as sho

Contents9Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117Third Party Terms for UNIStim sw releases4.1 thru 5.0

Additional phone features90To activate Virtual Office from this IP Deskphone on your Office IP Deskphone:Using Virtual Office on your Remote telephone

Additional phone features91display is different on each Remote phone. Figures 9 to 11 show LCD displays of various IP Deskphones when they are logged

Additional phone features92Figure 10 shows an Avaya 1140E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone.Figure

Additional phone features93Figure 11 shows an Avaya 2050 IP Softphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone.Figure 1

Additional phone features94Figure 12: Office phone displays the message Logged Out When activated for Virtual Office by a Remote telephone, your Offic

Additional phone features95To regain operation of a telephone being used for Virtual Office:Logging out of Virtual OfficeTo log out of Virtual Office,

Additional phone features96Deskphones can still be used to make emergency calls. “Emergency Calls only“ is displayed on the IP Deskphone display when

Additional phone features97Invalid ID (3) Incorrect User ID entered.Enter correct User ID.User ID in Gatekeeper database points to originating Call Se

Additional phone features98Using Media Gateway 1000BThe Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to o

Additional phone features99Normal Mode (see “Using Resume Normal Mode” on page 100) or by waiting for 10 minutes.Local ModeIf the WAN connection fails