manuais Avaya BCM50 System

Avaya BCM50 System Manual do Utilizador (60 páginas)

Marca: Avaya | Categoria: Servidores de comunicações IP | Tamanho: 0.75 MB |

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Índice

System Overview

1

Trademarks

2

Contents

3

Chapter 1

5

How to get help

7

8 Chapter 1 Getting started

8

Chapter 2

9

BCM50 main unit

10

Additional BCM50 hardware

10

BCM50 physical dimensions

11

BCM50 physical interfaces

12

Telephony features

12

IP telephony features

13

System Overview Chapter 2 15

15

Figure 3 BCM50e front panel

15

16 Chapter 2 System Overview

16

NN40020-200

16

System Overview Chapter 2 17

17

Figure 5 BCM50b Front panel

17

18 Chapter 2 System Overview

18

Mounting kits

19

BCM50 features

20

SIP trunk enhancements

21

SIP REFER

21

SIP proxy failover

21

RFC 2833

21

22 Chapter 2 System Overview

22

Silent Record-a-call

23

24 Chapter 2 System Overview

24

Reporting for Contact Center

25

Activity Reporter

25

26 Chapter 2 System Overview

26

Last failed login time

27

Platform accounts

27

User ID length

27

VPN exceptions

28

Existing features

29

• “Global markets” on page 37

30

BRI version

31

R2MFC MBM support

31

WAN failover

32

8x16 Media Bay Module

33

Next generation IP phones

33

Hardware inventory

33

Ad Hoc conferencing

34

Session Initiated Protocol

35

Security

35

36 Chapter 2 System Overview

36

Terminal and mobility support

37

Global markets

37

Field replaceable units

39

BCM50 management

40

System Overview Chapter 2 41

41

Log management

42

Set-based administration

42

Business Element Manager

43

Keycodes

44

BCM50 applications

45

Mailbox Manager features

46

My Mailbox

46

Off Premise Notification

47

Outbound Transfer

47

Greeting and Spoken Name

47

Personal Attendant

47

CallPilot

48

CallPilot options

49

Unified messaging

50

Intelligent Contact Center

51

Multimedia Contact Center

51

Call Detail Recording

52

Personal call manager

52

BCM compatibility matrix

53

MCS Card

55

Expansion unit

55

BCM50 hybrid configuration

57

58 Chapter 2 System Overview

58

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