manuais Avaya CPSEE_TSP500

Avaya CPSEE_TSP500 Manual do Utilizador (216 páginas)

Marca: Avaya | Categoria: Acessórios para Computador | Tamanho: 1.32 MB |

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Índice

CPSEE_TSP500

1

User Guide

1

Table of Contents

3

Introduction to This Guide

10

Document Conventions

11

Chapter 1 Overview

12

System Capacity

14

TSP System Connections

16

Chapter 2 TSP User Procedures

17

Board in the TSP to shutdown

18

Rebooting the CPSEE_TSP500

19

To Exit the Admin_Terminal

20

To Stop the CPSEE_TSP500

20

Auto Booting the TSP

21

• Logging Into TSP

23

• The Main Menu

23

• The TSP Configuration Menu

23

Logging Into TSP

24

The Main Menu

25

Admin Terminal

26

The TSP Configuration Menu

27

Table 3-2: ISDN Options

29

View ISDN Configurations

34

Configuring the Syslog

35

Select System Tools

36

AgTrace_3073

37

BoardInfo

37

CAS Signals

37

ISDN Trace

38

View Trace File

38

View the Trunks File

39

Trunk Type

40

Trunk Board Number

40

Trunk Variant

40

Trunk Wait for First Digit

41

Trunk Wait for Digit

41

Restarting Protocols

45

Graceful Campaign Close

46

Integrated Recording Feature

47

Agentless Campaign - Feature

48

Caller ID Name - Feature

50

Personnel Ring Back - Feature

53

New TUT FIles

55

Billing Codes - Feature

57

New Country - Feature

59

Silent Coaching - Feature

60

Bad Example:

62

Good Example:

62

Keyword Default

68

Terminal

68

New Commands

69

• List of Commands

71

List of Commands

73

Syntax: call <span #>

74

Table 5-1: Bug Traces

74

CAPTURE_TNUM

75

CAPTURE_TRK_AUD

75

Option Description

76

Previously disabled confer

78

(See the “disable” command

78

HTRUNK (ht)

79

INBOUND (inb)

79

Table 5-3: Install Flags

80

LICENSE (lic)

81

Category Description

82

Installing Music-On-Hold

83

OPTIONS (opt)

84

Table 5-6: Option Flags

85

POISSON

86

Table 5-8: Poisson syntax

87

QCHECK (qc)

88

QMSG (qm)

92

QPORT (qp)

93

Recording Required

94

Record 1 Minute Snippets

94

Use Closing Threads

94

Use VCE instead of ADI

94

RECSTATE

95

RECORD (rec)

96

SHOW (sho)

97

Table 5-17: show dstation

100

Table 5-18: show errors

100

Example:

101

Command Description

103

Column Description

104

SILENCE_TIME

105

SILENCE_DB

105

SLOTS (sl)

106

SPSTUFF (sp)

108

STATUS (st)

108

TONE_TIME

111

TRSTUFF (tr)

111

VOICE_LEAKAGE

113

VOICE_LENGTH

113

VOICE_NOISE

114

VOICE_RATIO

114

VOICE_TIME

114

Common Directory

116

Key Words of Dialing Rules

119

ANSM_USETONE

120

AREACODE_DIGITS

120

AUTO_LOG 319

121

DEFAULT_BILLING

122

DEVICES_PER_THREAD

123

INTRUSION_TONE

125

IVR_TRUNKS

125

LOCAL_AREACODE_00

125

Only one area code can be

126

LOCAL_AREACODE_<#>

126

MONITOR_ONLY

127

MONITOR_ASSIGN

127

NAI_ZERO

127

NUM_STATIONS

127

NUM_TRUNKS

128

OUTBOUND_DIGITAL_TRUNKS

128

PAMD_METHOD

128

RECEIVE_PORT

128

REVERSE_STATIONS

128

RNA_EXTEND_TIME

129

RULE_0 through RULE_4

129

THIRD_PARTY

130

TONE_FREQ 450

130

TRUNK_IDLE_TIME

132

USE_SILENT_COACHING

132

VOICE_ANSM_LENGTH

132

WAIT_FOR_SUPERVISION

134

Configuration Tool Overview

136

Using the Configuration Tool

137

Configuration Files

138

NMS Downloadable

140

Module (DLM)

140

Line Codes

141

Framing Types

141

Card Type Selection

142

Configuring the System

143

Initialize Configuration

144

Trunk Information

146

Station Information

147

Edit/View Configuration

148

Card Information

149

Displaying the Configuration

151

Displaying Card Layout

152

Saving a Configuration

152

Warning!

153

Download Configuration

154

Restore Configuration

154

CG 6500C-0L/8TE card

167

Chapter 8 TSPLogger

175

Overview

176

Description

177

Configuration

178

SYSLOG_NAME

179

SYSLOG Viewers

180

TSP Control

181

TspRelay

186

Chapter 9 Intrusion Tone

189

Overview:

190

Implementing Intrusion Tone

191

Using Intrusion Tone

192

Chapter 10 TSP Lights

193

The TSP Light Display

194

• Mounting the External Drive

195

Mounting the External Drive

197

• Introduction

199

Introduction

200

RAM Disk

201

Recording Server

201

Disk Monitor Daemon

202

Recording Resource Manager

202

Appendix A Troubleshooting

207

Common Questions

208

Common Questions on Caller ID

209

Instructions

210

Manual dial 4-23

213

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