Avaya IP Softphone 2050 Guia do Utilizador

Business Communications ManagerBCM50 2.0Document Status: StandardDocument Number: NN40050-100Document Version: 01.01Date: September 2006IP Softphone 2

12 Chapter 1 IP Softphone 2050 overviewNN40050-100NN40050-100• User-selected ringer that lets the PC speakers or the headset ring for incoming calls•

Chapter 1 IP Softphone 2050 overview 13IP Softphone 2050 User GuideSystem tray icon and menuYou can right-click the IP Softphone 2050 system tray icon

14 Chapter 1 IP Softphone 2050 overviewNN40050-100NN40050-100

15IP Softphone 2050 User GuideChapter 2IP Softphone 2050 Call Control windowThe IP Softphone 2050 Call Control window supports the 1140 skin—designed

16 Chapter 2 IP Softphone 2050 Call Control windowNN40050-100NN40050-100Figure 1 Call Control window—1140Figure 2 Call Control window—compact skin

Chapter 2 IP Softphone 2050 Call Control window 17IP Softphone 2050 User GuideCall Control window elements and functionsTable 1 describes the elements

18 Chapter 2 IP Softphone 2050 Call Control windowNN40050-100NN40050-100Table 1 IP Softphone 2050 components and functionsElement FunctionPrimary di

Chapter 2 IP Softphone 2050 Call Control window 19IP Softphone 2050 User Guide*For more information on programming memory buttons, please refer to the

20 Chapter 2 IP Softphone 2050 Call Control windowNN40050-100NN40050-100•A to Z• Shift-A to Shift-Z• Alt-A to Alt-Z•0 to 9• Alt+0 to Alt+9•Asterisk (*

21IP Softphone 2050 User GuideChapter 3Installing and setting up the IP Softphone 2050System requirementsTo use the Nortel IP Softphone 2050, you requ

Copyright © 2006 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, configurati

22 Chapter 3 Installing and setting up the IP Softphone 2050NN40050-100NN40050-100The Nortel USB Audio Kit includes:• USB Headset Adapter (desktop or

23IP Softphone 2050 User GuideChapter 4Managing contacts from the Local DirectoryYou can use the following options to manage contacts in the Local Dir

24 Chapter 4 Managing contacts from the Local DirectoryNN40050-100NN40050-100To add a contact to a group1 In the Shortcut Bar, select the group of sho

Chapter 4 Managing contacts from the Local Directory 25IP Softphone 2050 User GuideTo delete a contact from the Local Directory1 Open the Local Direct

26 Chapter 4 Managing contacts from the Local DirectoryNN40050-100NN40050-100Filtering a Local DirectoryThe IP Softphone 2050 lets you filter a Local

Chapter 4 Managing contacts from the Local Directory 27IP Softphone 2050 User Guide• Enter the number of the contact to find it.3 To dial the selected

28 Chapter 4 Managing contacts from the Local DirectoryNN40050-100NN40050-100To rename a group in the Local Directory1 Click open the group you want.2

Chapter 4 Managing contacts from the Local Directory 29IP Softphone 2050 User GuideThe Properties dialog box contains four tabs:• “Properties—General

30 Chapter 4 Managing contacts from the Local DirectoryNN40050-100NN40050-100Linking to external directoriesYou can access the following external dire

Chapter 4 Managing contacts from the Local Directory 31IP Softphone 2050 User GuideTo remove a schema from the list1 In the Schema tab, select the sch

3IP Softphone 2050 User GuideNortel Networks Software License AgreementREAD THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE PROCEEDING TO

32 Chapter 4 Managing contacts from the Local DirectoryNN40050-100NN40050-1004 From the Properties dialog box, click OK.Adding external contacts to th

33IP Softphone 2050 User GuideChapter 5Managing IP Softphone 2050 callsMaking telephone callsBefore making a call, ensure that you are wearing your he

34 Chapter 5 Managing IP Softphone 2050 callsNN40050-100NN40050-100You can answer a call using one of the following methods:• On the Call Control wind

35IP Softphone 2050 User GuideChapter 6IP Softphone 2050 USB Headset Adapter You must install a Nortel USB Audio kit before using the IP Softphone 205

36 Chapter 6 IP Softphone 2050 USB Headset AdapterNN40050-100NN40050-100Volume button Use the Volume button to control the volume of the headset.When

Chapter 6 IP Softphone 2050 USB Headset Adapter 37IP Softphone 2050 User GuideAnswering calls with the USB Headset AdapterYou can use the USB Headset

38 Chapter 6 IP Softphone 2050 USB Headset AdapterNN40050-100NN40050-100To access the Smart Functions menu1 Press the Smart Functions button on the US

Chapter 6 IP Softphone 2050 USB Headset Adapter 39IP Softphone 2050 User GuideCustom Functions for Smart Functions menuFrom the Configure Smart Functi

40 Chapter 6 IP Softphone 2050 USB Headset AdapterNN40050-100NN40050-1004 Click OK.To remove a custom function1 Select the custom function you want to

41IP Softphone 2050 User GuideChapter 7IP Softphone 2050 macrosAbout macros with the IP Softphone 2050Use the IP Softphone 2050 to enter macros. A mac

4NN40050-100GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE SOFTWARE IN TERMS OF CORRECTNESS, ACCURACY, RE

42 Chapter 7 IP Softphone 2050 macrosNN40050-100NN40050-100Deleting a macroTo delete a macro1 From the Macro menu, select the macro you want to delete

43IP Softphone 2050 User GuideChapter 8IP Softphone 2050 menu commandsCall Control window menu commandThe IP Softphone 2050 supports a Windows-style m

44 Chapter 8 IP Softphone 2050 menu commandsNN40050-100NN40050-100— Alphabetic—Select Alphabetic and the IP Softphone 2050 interprets each keyboard ch

Chapter 8 IP Softphone 2050 menu commands 45IP Softphone 2050 User GuideUsing the Help menuFrom the Help menu, you can choose from any of the followin

46 Chapter 8 IP Softphone 2050 menu commandsNN40050-100NN40050-100

47IP Softphone 2050 User GuideChapter 9IP Softphone 2050 SettingsUse the Settings window (shown in Figure 3 on page 47) to access and configure the ma

48 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100Using the Settings windowThe following sections describe how to configure the various IP

Chapter 9 IP Softphone 2050 Settings 49IP Softphone 2050 User GuideCreating new profilesA text box at the top of the Profiles dialog box displays the

50 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100Selecting profilesTo choose which profile the IP Softphone 2050 uses for your current ses

Chapter 9 IP Softphone 2050 Settings 51IP Softphone 2050 User GuideServerUse the Server dialog box to configure the connection between the IP Softphon

5IP Softphone 2050 User GuideContentsChapter 1IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11F

52 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100To assign a manual IP address or DNS name, you must have the following information about

Chapter 9 IP Softphone 2050 Settings 53IP Softphone 2050 User GuideTo select the path to the IP Softphone file1 Click Browse. A Browse for folders dia

54 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100Use the Quality slider to increase or decrease the amount of delay. Less delay speeds up

Chapter 9 IP Softphone 2050 Settings 55IP Softphone 2050 User GuideTo return the settings to installation defaults, click Restore Original Values.Hard

56 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100Advanced AudioUse the Advanced Audio dialog box to override the audio values defined by y

Chapter 9 IP Softphone 2050 Settings 57IP Softphone 2050 User GuideEarly Packet and Late Packet ResyncThese values tell the IP Softphone 2050 when to

58 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100You can assign a sound to any of the following three events:• Server connected• Server un

Chapter 9 IP Softphone 2050 Settings 59IP Softphone 2050 User GuideTo add a new text replacement rule, or to modify an existing rule1 Click New or Mod

60 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100Key TypeThe IP Softphone Call Control window supports six line/feature keys (Figure 2 on

Chapter 9 IP Softphone 2050 Settings 61IP Softphone 2050 User GuideTo change the currently set language1 From the language list, select the language y

6 ContentsNN40050-100NN40050-100Managing Groups in the Shortcut Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using

62 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100• Select the type of headset you want to use.• Set controls for the external lamp (if app

Chapter 9 IP Softphone 2050 Settings 63IP Softphone 2050 User GuideHeadset DisconnectWith Headset Disconnect enabled, the external lamp activates when

64 Chapter 9 IP Softphone 2050 SettingsNN40050-100NN40050-100Configuring Smart FunctionsThe Smart Functions button on the desktop USB Headset Adapter

65IP Softphone 2050 User GuideChapter 10Accessibility InterfaceThe Accessibility Interface works with screen reading software—such as JAWS for Windows

66 Chapter 10 Accessibility InterfaceNN40050-100NN40050-100Date and TimeUse the Date and Time group to check the current date and time. When on a call

Chapter 10 Accessibility Interface 67IP Softphone 2050 User GuideNavigating Control GroupsUse the following keystrokes to move through the four Contro

68 Chapter 10 Accessibility InterfaceNN40050-100NN40050-100

69IP Softphone 2050 User GuideChapter 11Troubleshooting the IP Softphone 2050The following sections describe various troubleshooting issues and sugges

70 Chapter 11 Troubleshooting the IP Softphone 2050NN40050-100NN40050-100Potential causes:•Network down• Computer not connected to the network• Invali

Chapter 11 Troubleshooting the IP Softphone 2050 71IP Softphone 2050 User GuideAuthorization failedSymptom:The following message appears: “Authorizati

Contents 7IP Softphone 2050 User GuideUsing the View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72 Chapter 11 Troubleshooting the IP Softphone 2050NN40050-100NN40050-100Service deniedSymptom:The following message appears:”Service Denied. Reason X

Chapter 11 Troubleshooting the IP Softphone 2050 73IP Softphone 2050 User Guide• Check that your system administrator has programmed the handsfree opt

74 Chapter 11 Troubleshooting the IP Softphone 2050NN40050-100NN40050-100Multiple Ethernet interfaces on a single PC can sometimes conflict with each

Chapter 11 Troubleshooting the IP Softphone 2050 75IP Softphone 2050 User GuideAdvanced audio problems due to network performanceIf network performanc

76 Chapter 11 Troubleshooting the IP Softphone 2050NN40050-100NN40050-100d Select Hardware. The Hardware dialog tab appears.e Click Device Manager.3 I

Chapter 11 Troubleshooting the IP Softphone 2050 77IP Softphone 2050 User Guide3 Plug the USB cable into the USB Headset Adapter. This forces the USB

78 Chapter 11 Troubleshooting the IP Softphone 2050NN40050-100NN40050-100

Index 79IP Softphone 2050 User GuideIndexAAnswer, 18CCopy, 18DDialpad, 18Directory, 18EExpand, 18HHold, 18IInbox/Messages, 19LLine keys,

8 ContentsNN40050-100NN40050-100Personal Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11IP Softphone 2050 User GuideChapter 1IP Softphone 2050 overviewThe IP Softphone 2050 is a business telephone application that you can use to make an