Avaya IP Phone 2002 Guia do Utilizador

Nortel Communication Server 1000IP Phone 2002User GuideTitle page

Contents10

Additional call features100Using Privacy ReleaseUse the Privacy Release feature to enable one or more people who share your DN to join a call.To use P

Additional call features101To use Automatic Post selection: The called party is either busy on the telephone or away from their desk. To page the call

Additional call features102To answer a Radio Page:If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system i

Additional call features103To respond to a voice call:Your telephone rings once and the caller's voice transmits through your speaker. Lift the h

Additional phone features104Additional phone featuresThe following features are described in this section:• “Using the Personal Directory” on page 104

Additional phone features105To edit an entry:2. Press the Next soft key.3. Use the dialpad to enter the telephone number.4. Press the Next soft key.5.

Additional phone features106To delete an entry:To search for an entry:3. Choose one of the following:— Press the Done soft key to save the changes.— P

Additional phone features107Using the Callers ListThe Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the li

Additional phone features108To dial an entry:To delete an entry:To delete the entire Callers List:1. Press the Up/Down navigation keys to scroll and h

Additional phone features109Using the Redial ListThe Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list.

About the Nortel IP Phone 200211About the Nortel IP Phone 2002The Nortel IP Phone 2002 brings voice and data to the desktop by connecting directly to

Additional phone features110To delete an entry:To delete the entire Redial List:.2. Press the Dial soft key.1. Press the Up/Down navigation keys to sc

Additional phone features111Using Virtual OfficeWhen you are away from your office telephone, use the Virtual Office feature to transfer calls, and al

Additional phone features1124. At the prompt, enter your User ID. 5. Press the Select soft key. 6. At the prompt, enter the home Station Control Passw

Additional phone features113Using Virtual Office on your remote telephoneThe following figures show various IP Phones logged on to an IP Phone 2002 us

Additional phone features114Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050A User information line appears on all displays listing

Additional phone features115Logging out of Virtual OfficeTo log out from a remote telephone:2. To use your office telephone as the remote telephone fo

Additional phone features116Troubleshooting Virtual OfficeVirtual Office can display error messages on-screen. Table 3 lists error messages and action

Additional phone features117Locked from Login Three failed attempts to enter the correct Station Control Password.Wait one hour for the lock to clear

Additional phone features118Using Media Gateway 1000BThe Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode.Normal ModeThe t

Additional phone features119Using Test Local ModeUse Test Local Mode to check local mode functionality (make and receive telephone calls). This is use

About the Nortel IP Phone 200212IP Phone 2002 modelsThere are two models of the IP Phone 2002, referred to as Phase 1 and Phase 2. The Phase 2 models

Additional phone features120Troubleshooting MG 1000BMG 1000B can display error messages on-screen. Table 4 lists error messages and actions to correct

Using Hospitality features121Using Hospitality featuresHospitality features are intended for hotel operations. The following features are discussed in

Using Hospitality features122To quit an Automatic Wake-Up call:To verify the time for the Automatic Wake-Up call:4. Press the Goodbye key.1. Lift the

Using Hospitality features123Activating Message RegistrationUse the Message Registration feature to read, change, or reset meters that log your hotel

Using Hospitality features124To reset a meter to zero:4. Press the * key.5. Press the Message Registration key.1. Press the Message Registration key.2

Using Hospitality features125Using Maid IdentificationUse the Maid Identification feature to track the cleaning status of rooms. The maid enters the i

Using Hospitality features126Displaying Room StatusUse the Room Status feature to print the status of a room using the Display Module.To read the stat

Using Hospitality features127Changing the status of a room:1. Press the Room Status key.2. Dial the DN for the room. The DN displays followed by a two

Access External Server Applications128Access External Server ApplicationsUse External Server Applications to access a variety of applications directly

Flexible Feature Codes (FFC)129Flexible Feature Codes (FFC)Use Table 5 to keep track of the FFCs assigned by your system administrator. Table 5: Flexi

About the Nortel IP Phone 200213— Message (Inbox)— Outbox/Shift (reserved for future development)— Services— Expand to PC • four call processing fixed

Flexible Feature Codes (FFC)130RingAgain Deactivate Virtual Office Terminal Log OffStation Control Password ChangeVirtual Office Terminal Log OnTable

Accessories131AccessoriesIP Phone Key Expansion Module (KEM)The Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provide

Accessories132

Regulatory and safety information133Regulatory and safety informationVCCI Class B statement for Japanこの装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラスB 情報技術装置で

Regulatory and safety information134

Terms you should know135Terms you should knowAttendant A telephone operator in your organization.AutoDialA telephone number programmed on the AutoDial

Terms you should know136Directory Number (DN)A number consisting of one to seven digits for a telephone. Also known as an extension number.Expand to P

Terms you should know137Hold keyA fixed key used to place an active call on hold.Information displayAny display of call activity, lists, prompts, and

Terms you should know138More...An option allowing access to the multiple layers of the soft keys. Soft keys are the four keys located directly below t

Terms you should know139Primary directory numberThe main extension number on your telephone. Private LineA feature that can be assigned to your teleph

About the Nortel IP Phone 200214Telephone displayThe LCD screen on the IP Phone 2002 has three display areas:• The upper display area is used for user

Terms you should know140Soft keys (self-labeled)A set of keys programmed by your system administrator. These four keys located directly below the disp

Terms you should know141User Interface Screen displays that interact with the end user as a result of an action or event.Volume control barA rocker ba

Terms you should know142

Index143IndexAAbout the IP Phone 2002 11Answer a call 63Attendant 135Attendant Recall 67AutoDial 56, 135AutoDial Transfer 90Automatic Wake-Up 121BBasi

Index144FFastbusy signal 136Feature display 136Fixed key 136Flexible Feature Code (FFC) 74, 136Flexible Feature Codes (FFCs) 129GGoodbye key 16, 136Gr

Index145Place a call on hold 64Predial feature 54Primary directory number 139Privacy Release 100Private Line 139Programmable line (DN)/feature keys (s

Index146

Nortel Communication Server 1000IP Phone 2002User GuideCopyright © 2006 Nortel Networks. All rights reserved.The information in this document is subje

About the Nortel IP Phone 200215Figure 3: IP Phone 2002Telephone controlsNote: Some IP Phone 2002 are equipped with optional key caps. Text in parenth

About the Nortel IP Phone 200216A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD indicates that the line is

About the Nortel IP Phone 200217Press the Services key and use the navigation keys to access the following items:• Telephone Options:— Volume adjustme

About the Nortel IP Phone 200218Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the head

About the Nortel IP Phone 200219When a message is left for the user, the Message waiting indicator flashes. Also, this indicator flashes when the tele

About the Nortel IP Phone 200220Call features and Flexible Feature CodesSystem administration is required for call features and Flexible Feature Codes

About the Nortel IP Phone 200221To change your password (SCPW):(Services)1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and

About the Nortel IP Phone 200222Note: The default configuration for Password Protection is off. To turn Password Protection on or off:8. Press the Sel

About the Nortel IP Phone 2002236. Choose one of the following soft keys:— Yes to accept the selection.— No to return to the Directory menu.7. Press t

Entering and editing text24Entering and editing textYou can enter and edit text on your IP Phone 2002 using the following methods:• Enter and edit tex

Entering and editing text257. Press the Choose soft key to select a symbol.8. Press the Next soft key to submit your changes.Table 2 describes the sof

Connecting the components26Connecting the componentsBefore you beginConnecting the components of the phone1. Connect one end of the handset cord to th

Connecting the components27Figure 4 shows connections on the IP Phone 2002.Figure 4: IP Phone connections

Configuring options28Configuring optionsThe IP Phone 2002 Services menu lists the following submenus:•The Telephone Options menu enables you or your s

Configuring options29• “Enabling OnHook Default Path” on page 33• “Enabling/disabling Call Timer” on page 33 • “Choosing a local dialpad tone” on page

Revision history3Revision historyJuly 2006Standard 7.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5. Document

Configuring options30Adjusting volumeTo adjust the volume, press the Services key and select Volume adjustment… from the Telephone Options menu. To ad

Configuring options31Adjusting the display screen contrastTo adjust the LCD display screen contrast, press the Services key and select Contrast adjust

Configuring options32Selecting a languageThe display is available in multiple languages. To choose a language, press the Services key and select Langu

Configuring options33Enabling OnHook Default PathThe OnHook Default Path option allows you to use a headset or the Handsfree feature to operate your I

Configuring options34To enable/disable Call Timer:Accessing display diagnosticsThe Display Diagnostics option tests the telephone’s display screen and

Configuring options35Choosing a local dialpad toneThe Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no

Configuring options36To select a ring type:Changing feature key labelsThe Change feature key label option renames the label displayed next to each fea

Configuring options37To rename the labels:To restore default labels, press the Services key and select Change feature key labels from the Telephone Op

Configuring options38Viewing telephone informationThe Set Info option displays the following telephone-specific information:• General Information• Set

Configuring options39Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log”

Revision history4

Configuring options40Configuring New Call indicationYou can configure the IP Phone 2002 to display a message to indicate that a new incoming call was

Configuring options41Configuring Preferred Name MatchYou can configure the IP Phone 2002 to display the name of the caller as defined in your Personal

Configuring options42Configuring Area Code setupUse the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an are

Configuring options43To edit area code display:4. Press the Select soft key.5. Use the dialpad to enter the number at the prompt. 6. Choose one of the

Configuring options44Configuring Name Display formatYou can configure the IP Phone 2002 to display the name of the incoming calling party in the follo

Configuring options453. Press the Up/Down navigation keys to scroll and highlight one of the following:— first name, last name— last name, first name

Making a call46Making a callThis section describes features associated with making a call. You can make a call from an IP Phone 2002: • “Using off-hoo

Making a call47Using on-hook dialingUse on-hook dialing to dial the number before lifting the handsetor3. To terminate the call, choose one of the fol

Making a call48Using Handsfree dialingUse Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on a

Making a call49To switch from Handsfree to Handset mode:To switch from Handset mode to Handsfree mode:To use a headset:To switch from Handsfree to hea

Contents5ContentsAbout the Nortel IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . 11IP Phone 2002 models . . . . . . . . . . . . . . . .

Making a call50• “Making a call using the Personal Directory” on page 51 • “Making a call using the Callers List” on page 52• “Making a call using the

Making a call51To scroll to a specific number:Making a call using the Personal DirectoryThe Personal Directory feature allows you to store a maximum o

Making a call52Making a call using the Callers ListThe Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers hav

Making a call53Making a call using the Redial ListThe Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To

Making a call54Using PredialUse the Predial feature to enter, preview, and edit numbers before dialing.To use Predial:3. Choose one of the following:—

Making a call55To edit a Predial number:1. Use the dialpad to enter the number.2. Choose one of the following:— To erase all numbers, press the Clear

Making a call56Using AutoDialUse the AutoDial feature to display, store, and automatically dial telephone numbers.To store an AutoDial number:To displ

Making a call57To use AutoDial:Using Ring AgainUse the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings whe

Making a call58To call a Ring Again party when you receive notification:To deactivate Ring Again before notification:Using Last Number RedialUse the L

Making a call59Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store,

Contents6Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 38Configuring call log options . . . . . . . . . . . . . . . . .

Making a call60To make a Speed Call:Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restrictio

Making a call61Using Hot LineUse the Hot Line feature to automatically dial a specific number. To use Hot Line:Using IntercomUse the Intercom feature

Making a call62To answer an Intercom call while on a line other than your Intercom group line: or1. Choose one of the following keys:—Press the Hold k

Answering a call63Answering a callEach incoming call causes the telephone to ring, the LCD indicator beside the Line (DN) key to flash, and the Mess

While on an active call64While on an active callThis section describes the following features, available during an active call:• “Placing a call on ho

While on an active call65Transferring a callUse the Transfer feature to redirect a call to the appropriate person.To use the Transfer feature to direc

While on an active call66Using Timed Reminder RecallUse the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not an

While on an active call67If the transferred call is not answered, your telephone rings:Using Attendant RecallUse the Attendant Recall feature to conta

While on an active call68Using Call ParkUse the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park d

While on an active call69To park a call using the SPRE code or FFC:To retrieve a parked call:1. Choose one of the following.— Press the Transfer soft

Contents7Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Using Timed Reminder Recall . . . . . . . . . .

While on an active call70Recording a Calling Party NumberUse the Calling Party Number feature to record a caller’s number, or to charge a call to an a

While on an active call71Displaying incoming call informationUse the Display feature to display a second incoming caller’s number and name (if availab

While on an active call72To use Call Trace without a Call Trace key: 1. Choose one of the following:— Press the Transfer soft key. — Press the Confere

Incoming calls73Incoming callsYou can use the following features when you have an incoming call:• “Using Automatic Answerback” on page 73• “Using Call

Incoming calls74Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group.To

Incoming calls75Using Call WaitingThe Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold w

Incoming calls76To return to the first telephone call:If you do not have a Call Waiting key:1. Choose one of the following:— Press the Hold key to put

While away from your desk77While away from your deskYou can use the following features when you are away from your desk:• “Using Call Forward” on page

While away from your desk78To deactivate Call Forward:To reinstate Call Forward to the same number:Using Internal Call ForwardUse Internal Call Forwar

While away from your desk79To deactivate Internal Call Forward:To reinstate Call Forward to the same number:Using Remote Call ForwardUse the Remote Ca

Contents8Using Call Page Connect to make an announcement . . . . . . 91Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . . 92Chargin

While away from your desk80To deactivate Remote Call Forward:3. Dial the Remote Call Forward Activate FFC to activate the feature.4. Dial your Station

While away from your desk81Securing your telephoneUse the Electronic Lock feature to prevent others from making calls from your telephone. The Electro

While away from your desk82To unlock your telephone:or4. Choose one of the following:— If dialing locally, press the Goodbye key.— If dialing the FFC

Talking with more than one person83Talking with more than one personUse the following features to enable conversations between more than two people:•

Talking with more than one person84Setting up a conference callUse the Conference feature to set up a conference call. The maximum number of people th

Talking with more than one person85Using the Conferee Selectable Displayand Disconnect featureUse the Conferee Selectable Display and Disconnect featu

Talking with more than one person86Using Group CallUse the Group Call feature to automatically call members of a predefined group, one at a time, unti

Talking with more than one person87To answer a Group Call: 2. Press the Group Call key or enter the Group Call FFC.— The feature automatically calls a

Talking with more than one person88To end a Group Call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call ter

Working without interruption89Working without interruptionThis section describes the Activating Make Set Busy feature, which provides uninterrupted wo

Contents9Access External Server Applications . . . . . . . . . . . . . . . . 128Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . .

Additional call features90Additional call featuresContact your system administrator to determine if the following call features are available on your

Additional call features91Using the Buzz featureUse the Buzz feature to notify another person of a call, a visitor, or a request. Two telephones that

Additional call features92Using Centrex/Exchange Line Switchhook FlashUse the Centrex/Exchange Line Switchhook Flash feature during an established cal

Additional call features93Charging a call or charging a forced callUse the Call Charge feature to charge a call to a specific account. The Forced Char

Additional call features94To charge a call to an account when you transfer a call:2. Choose one of the following:— Press the Charge soft key. — Dial t

Additional call features95To charge a call to an account when you add someone to a conference call:4. After the dial tone, dial the number to where th

Additional call features96Using Enhanced OverrideUse the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use

Additional call features97Using Forced Camp-on featureUse the Forced Camp-on feature to automatically ring another telephone (internal or external) im

Additional call features98Answering a call camped-on to your extension:1. Choose one of the following:— Press the Override key.— Enter the Override FF

Additional call features99Overriding a busy signalUse the Override feature to override a busy signal and interrupt another call.To override a busy/eng